MoveSafe Relocation

CONSUMER BEWARE!

Do NOT do business with this company. They made verbal and written promises to my elderly mother and then refused to follow through. They are attempting to keep her $3000 ... Read More Do NOT do business with this company. They made verbal and written promises to my elderly mother and then refused to follow through. They are attempting to keep her $3000+ deposit. We moved forward with documentation and followed the employee's instructions, and they refused to honor their own terms. Fraudulent, unprofessional, and illegal. Save yourself the hassle and disappointment and find ANYONE ELSE.

The worst company

My experience with this company was extremely disappointing. They provided me with a quote, and after I paid a $1,500 deposit and signed the agreement, the subcontractor ... Read More My experience with this company was extremely disappointing. They provided me with a quote, and after I paid a $1,500 deposit and signed the agreement, the subcontractor they hired tried to charge me significantly more than the agreed price. Changing the price at the last minute is completely unacceptable. The entire process was stressful and unprofessional. Instead of honoring the original estimate, they expected me to pay additional charges after I had already planned my move around the agreed cost. This left me scrambling to find another moving company with very little time. I would not recommend this company to anyone. Be very careful before paying a deposit, and make sure they will honor the price they quote you. My experience was marked by poor communication, lack of transparency, and misleading business practices.

Movesafe Relocation - Without exaggeration, the worst moving experience of my life.

The company sold me a service that was completely different from what they actually delivered, and every step of the process was filled with deception, negligence, and di ... Read More The company sold me a service that was completely different from what they actually delivered, and every step of the process was filled with deception, negligence, and disrespect.First, they changed the price three times on the day of the move. My original quote was under $4,000, and they tried to charge me almost $9,000 without ever measuring anything properly. Even the driver admitted that the numbers they were using were wrong and that they “never measured” the load. They eventually lowered the square footage because they knew they were inflating it.The truck arrived six hours late, and the crew even asked if they could come the next day because they were “tired.”They also showed up with the wrong truck, already loaded with other people’s belongings, so my things didn’t fit. They had to take part of my items to a warehouse and come back later. This alone shows how disorganized and careless the operation is.They also ran out of control tags while loading my belongings and told me “they weren’t necessary.” If they’re not necessary, why use them at all? How are customers supposed to track their items? This lack of control is exactly why things get lost.The company originally emailed me claiming they were part of the BBB and that the move would be handled by 1st Class Moving and Storage. That was a lie. They are not BBB accredited, and they do not send 1st Class movers. They subcontract small companies and hide behind the broker model. Even the driver told me directly that MSR “always lies because they’re a broker and never take responsibility for anything.”When my belongings arrived, several items were broken, scratched, and mishandled. Boxes clearly labeled FRAGILE were placed under heavier boxes, causing glassware and other delicate items to break. This is basic moving care, and they failed it completely.To make matters worse, I received items that were not even on my inventory, proving they don’t know what belongs to whom. This is exactly how people’s belongings get lost or mixed up.This company presents itself as serious, trustworthy, and “BBB approved,” but the reality is the opposite. They misled me, overcharged me by more than 50%, delivered a chaotic and unprofessional service, and now I am left with damaged belongings and a terrible experience.I expect them to pay for the damages — even if it’s the minimal amount they offer — because they misrepresented their service, lied about their affiliations, and failed to deliver a professional move. Customers deserve honesty, respect, and basic care, none of which I received.I do not recommend this company under any circumstances.

Company Lacks Integrity

I should have listened to the reviews, but we had to move very quickly so we went with this broker anyway. They did not provide a good faith estimate at the time of bo ... Read More I should have listened to the reviews, but we had to move very quickly so we went with this broker anyway. They did not provide a good faith estimate at the time of booking. My husband gave them a detailed list of every piece of furniture and box we planned to bring so they could calculate cubit feet and dead space. The total estimate came to $3,500. Because I had read the negative reviews about customers needing additional space beyond the original quote, my husband even added an extra 400 cubic feet beyond what was estimated just to avoid issues on moving day. When the moving company, East West Movers, arrived they "reassessed" the inventory. For the exact same inventory list, they said it would cost another $2,000. We declined and removed several items from the shipment - patio furniture, a mini fridge, a medium-sized cabinet, and roughly 12 boxes. Despite removing items that were part of the original estimate, the price still increased by $1,000. We were also told delivery would definitely be Friday. The moving company told us Saturday would be the earliest possible delivery. My husband works in logistics, so we are very familiar with dead space, accurate measurements, standardized box sizes for stacking, and realistic delivery timelines. What we are not familiar with is the kind of "slimy salesman" approach where you say whatever it takes to get someone into a contract and deal with the fallout later. I would never recommend this company. I should have trust my gut and the other reviews. Nothing about our inventory changed - only our understanding of this company's integrity.

Good Job!

The service from this moving company was professional from start to finish. The crew followed a clear plan, worked efficiently, and treated all items with care. Loading a ... Read More The service from this moving company was professional from start to finish. The crew followed a clear plan, worked efficiently, and treated all items with care. Loading and unloading were done properly. Everything arrived safely, making the move comfortable and well-managed.

Positive Experience

I had a very positive experience with this moving company. The movers were polite, experienced, and focused on safety. They packed items properly and transported everythi ... Read More I had a very positive experience with this moving company. The movers were polite, experienced, and focused on safety. They packed items properly and transported everything without damage. Communication was clear, and the move was completed efficiently. I would confidently recommend their professional services.

I’m Very Satisfied

I’m very satisfied with the professional service provided by this moving company. The movers were courteous, experienced, and efficient. They handled fragile and heavy ... Read More I’m very satisfied with the professional service provided by this moving company. The movers were courteous, experienced, and efficient. They handled fragile and heavy items responsibly and completed the move smoothly. All items were delivered safely and on time. I strongly recommend their reliable moving services.

Professionalism

The level of professionalism shown by this moving company was impressive. The team was organized, punctual, and careful with every item. They ensured safe packing, loadin ... Read More The level of professionalism shown by this moving company was impressive. The team was organized, punctual, and careful with every item. They ensured safe packing, loading, and unloading without delays. The entire process was stress-free. I’m very pleased with their service and would gladly hire them again.

Very Good!

Very professional moving company with a hardworking and skilled team. They managed the entire relocation efficiently, ensuring all belongings were protected and transport ... Read More Very professional moving company with a hardworking and skilled team. They managed the entire relocation efficiently, ensuring all belongings were protected and transported safely. No issues, no damage, and no delays. I truly appreciate their dedication and professionalism and would recommend them to anyone planning a move.

Outstanding Moving Service

This company delivered outstanding moving service from start to finish. The movers were punctual, detail-oriented, and extremely careful with furniture and fragile items. ... Read More This company delivered outstanding moving service from start to finish. The movers were punctual, detail-oriented, and extremely careful with furniture and fragile items. Everything arrived in perfect condition and on schedule. The overall experience was stress-free, professional, and worth every penny. Highly recommended moving service.