Moving Direct Van Lines

I was so impressed with the team from Moving Direct Van Lines LLC. They were bang on time and really friendly to deal with. Everything was wrapped and packed safely, and ... Read More I was so impressed with the team from Moving Direct Van Lines LLC. They were bang on time and really friendly to deal with. Everything was wrapped and packed safely, and they did a great job disassembling and reassembling our large sofa and king-size bed. Nothing was too much trouble for them, and they placed every box and item where we asked. Our vendors were actually two hours late leaving our new property, but the team was happy to wait. The three of them were brilliant and made what could have been a stressful day so much easier - almost enjoyable. Thank you!

These Movers provided me with terrific help while they moved my furniture from NY to TX; they came on time, did the packing and loading in no time, and kept everything sa ... Read More These Movers provided me with terrific help while they moved my furniture from NY to TX; they came on time, did the packing and loading in no time, and kept everything safe till the unloading.

Be aware people. I had a terrible experience with them. They didn’t deliver my stuff on-time. Every time I called them about where are my things they said something dif ... Read More Be aware people. I had a terrible experience with them. They didn’t deliver my stuff on-time. Every time I called them about where are my things they said something different. One day they called and said my things will be delivered next day and gave me the drive’s phone number. I called the driver and he said he will be here in 4 days since he was in Tennessee. Broken stuff, big holes in mattress box and finally I had 4 box of new Tommy Hilfiger men underwear in the drawer. One pack of each was stolen! Who steals underwear for god sake!

I have moved several times, and this by far is the worst experience I have ever had. I was sold on the Moving Direct Van lines by Allan, who grossly misquoted how much my ... Read More I have moved several times, and this by far is the worst experience I have ever had. I was sold on the Moving Direct Van lines by Allan, who grossly misquoted how much my cost would be over the phone. I was quoted $1500, and my move was around $3000. I also reiterated to him, how important it would be for my stuff to arrive in California on June 22 as my family had taken time off that week to help me get settled. I was told by Allan that this would not be a problem. It is now July 1st, and my stuff was picked up in North Carolina on June 9th, and I still don't have anything. I've called Allan twice and no response. I have since found out, that Moving Direct Van lines has gone out of business, and now is operated by Red Gold Logistics. Everyone I have spoken to over the phone at Red Gold Logistics is very nice, HOWEVER, nobody is taking responsibility for the delay. I was also told by Allan that credit card would be accepted as a form of payment for the movers, however they only accepted cash or postal money order. I was told this as the movers were finishing up, luckily my bank was still open, but this was a huge surprise. I will say that the movers who came to North Carolina and packed and moved my stuff were great. But it is now July 1st, and I am in an empty apartment with no stuff and nobody is taking any responsibility.

Man, these packing ninjas blew my mind with how fast and efficient they were. They totally blitzed through packing up my whole flat and even managed to squeeze my queen-s ... Read More Man, these packing ninjas blew my mind with how fast and efficient they were. They totally blitzed through packing up my whole flat and even managed to squeeze my queen-sized bed into a tiny box. Damn, they got some freaky-ass superpowers.

Gave them the three dates they wanted, Sunday, Monday, Tuesday no surprise they scheduled for Tuesday. Then told me the time would be 10 to 2. Was called at Noon and the ... Read More Gave them the three dates they wanted, Sunday, Monday, Tuesday no surprise they scheduled for Tuesday. Then told me the time would be 10 to 2. Was called at Noon and the driver couldn’t find my house, he had the wrong address. I told the the company I lived on a army base when I scheduled the move, so when the driver was surprised that I was on an army base I knew it was bad. Driver said he would get passes. I called the driver after 30 min and was told his boss said they couldn’t go on a military installation and they we’re leaving. Called the company and they called me back an hour later to tell me one of the crew was on a visa and couldn’t get a pass, later another told me one had forgotten his ID. So we rescheduled for the next day. At 1230 I called to check on the time was told that they had until 2 but would check with the driver. Came back 30 min later to tell me they had trailer problems. Now I’m waiting on them to call back and it’s been over an hour. I will update if they ever call back. FYI I have estimated 1600 sq. ft. going 643 miles, I did all the packing and it’s costing over $13000.

Moving Direct is not a moving company. They out source the moves. We received a quote and the day of the move it tripled. The caliber of the movers was very unprofessiona ... Read More Moving Direct is not a moving company. They out source the moves. We received a quote and the day of the move it tripled. The caliber of the movers was very unprofessional. We paid for a full pack. The way they packed was throw anything and everything in large wardrobe boxes. The boxes weren’t marked. The way they stacked the storage unit we had to end up getting 2 units. This company is a joke. Go with a legit national company. We still can’t find things and many things are broken. Worst experience ever.

I am trying to understand what I did wrong to have them help me during my office relocation. I was almost fired because of these scumbags. Their irrespective and negligen ... Read More I am trying to understand what I did wrong to have them help me during my office relocation. I was almost fired because of these scumbags. Their irrespective and negligent attitude made my boss so furious. Our PCs and other office appliances were damaged. Hated Moving Direct Van Lines.

Everything in the warehouse had been carefully checked before the movers arrived, and guess what? When the movers arrived, they told me I'd need twice as much room. ... Read More Everything in the warehouse had been carefully checked before the movers arrived, and guess what? When the movers arrived, they told me I'd need twice as much room.

I was assured there would be no suprises by my salesman John. The pickup driver arrived 2 days late. After the truck was loaded and wife packed and ready to leave, Driv ... Read More I was assured there would be no suprises by my salesman John. The pickup driver arrived 2 days late. After the truck was loaded and wife packed and ready to leave, Driver advised that now the cost to move would be $2000 more than quoted. The delivery drive was also 2 days late, but since we did not have the extra $200 opted for the free storage. No word from the company for over 30 days. Simon said that if we pay the balance in cash $3060 instead of the original $1060, they will waive the storage, which was 30 days free, release the load for pick up by us, or they will charge storage, reload and delivery charges. Really bad customer service. and communications sucks. Now the BBB says Moving Direct is no longer in business to seek legal advise for outstanding issues. Yea right, we are living in an empty house with out our stuff. RWJR.