New Start Moving Services

New Start Relocation made my move quick

New Start Relocation made my move quick and stress free. Matt called be 30 minutes before arrival and they were right on time. Nick & Madison worked quickly & efficiently ... Read More New Start Relocation made my move quick and stress free. Matt called be 30 minutes before arrival and they were right on time. Nick & Madison worked quickly & efficiently, taking care with all of our items. I appreciate Nick explaining the process and both were friendly and kept a smile the entire time.

Highly recommend New Start Relocation

Highly recommend New Start Relocation. They showed up on time and are completely professional. Will use them again next time! Highly recommend New Start Relocation. They showed up on time and are completely professional. Will use them again next time!

Amazing moving company

Amazing moving company. They saved us so much time and hassle. They treated and moved our stuff very carefully, though quickly, got there on time and had a very positive ... Read More Amazing moving company. They saved us so much time and hassle. They treated and moved our stuff very carefully, though quickly, got there on time and had a very positive great attitude. Thank you so much for your help guys, really glad we went with the New Start Relocation. Very much recommended.

Great experience

Great experience and very quick / safe. Scott & Joseph did an amazing job and I highly recommend this moving company!! Thank you guys!! Great experience and very quick / safe. Scott & Joseph did an amazing job and I highly recommend this moving company!! Thank you guys!!

The team was absolutely amazing

The team was absolutely amazing! Extremely professional in every way possible. The way they took care of the our items to the loading and unloading was PERFECT!! Many tha ... Read More The team was absolutely amazing! Extremely professional in every way possible. The way they took care of the our items to the loading and unloading was PERFECT!! Many thanks to New Start Relocation!!

A Moving Nightmare

DO NOT USE THIS MOVING COMPANY!! TL;DR: We were given false promises about delivery dates on multiple occasions, repeatedly told we would receive calls that never came, ... Read More DO NOT USE THIS MOVING COMPANY!! TL;DR: We were given false promises about delivery dates on multiple occasions, repeatedly told we would receive calls that never came, charged significant unexpected fees, and received damaged property. I chose this company because I trusted the hundreds of five-star reviews and because I was explicitly promised by Oscar R. and Jacob G. that my move would include guaranteed same-day pickup in Indianapolis and delivery in Cleveland. Oscar also told me I would receive a call five days before pickup to finalize my inventory and another call two days before pickup to schedule a time. That didn't happen. Instead, Michael called me only two days before pickup to finalize the inventory. During that conversation, I confirmed that he was aware of the same-day pickup and delivery arrangement, and he expressed no concerns. Then, the day before pickup, Shannon called to schedule the pickup and informed me that the only available window on Saturday was in the afternoon. At that point, it was obvious that same-day delivery would be impossible. Shannon herself seemed confused as to why anyone had represented it as a viable option. I immediately contacted Oscar, who told me he would call me back within 10 minutes after returning to the office. He never called back and never responded to my follow-up call or text message. Because it was too late to cancel without losing my deposit, we had no choice but to proceed with the Saturday afternoon pickup. We also informed Shannon that Sunday delivery would not work because our apartment complex did not allow access to the loading dock on Sundays. She told us delivery would likely occur on Monday. Since all calls were supposedly recorded, I requested that the situation be escalated to management for review. At pickup, we were told we would receive a call on Sunday to schedule delivery for Monday or Tuesday. Again, that call never came. By late Monday morning, we contacted the company ourselves and were told that Monday or Tuesday delivery was not possible. We were also told they had intended to deliver on Sunday, despite the fact that we had clearly explained Sunday delivery was not an option and they never even called to schedule this. Even more confusing, they admitted they do not call on Sundays to schedule deliveries because the office is closed. None of this made sense. I then contacted Jacob, who said he would speak with the driver and call me back. Like Oscar, he never returned my call or responded to my follow-up call and text message. Finally, on Tuesday afternoon, I received a call to schedule delivery for Thursday—five days later than originally promised. During that conversation, I also learned that my request to escalate the matter to management had never been submitted, so I had to make the request again. To make matters worse, the final cost exceeded the original quote by $1,434.50 and was still $601 higher than the revised quote. In addition, two TVs arrived broken and our mini-fridge was dented. We are currently filing damage claims. Because our belongings arrived five days later than promised, we also spent more than $500 on hotel stays and an air mattress while waiting for delivery. This was one of the most frustrating customer service experiences I have ever had. The repeated misrepresentations, lack of communication, unreturned calls, unexpected charges, delayed delivery, and damaged items made this move far more stressful and expensive than it should have been. I strongly recommend looking elsewhere for a moving company.

I used New Start Relocation

I used New Start Relocation for a last minute move. They were great! Were able to fit me in. Showed up on time. Hustled & moved everything quickly. Nothing damaged. Cheap ... Read More I used New Start Relocation for a last minute move. They were great! Were able to fit me in. Showed up on time. Hustled & moved everything quickly. Nothing damaged. Cheaper than their competitors. Highly recommend them!

Matt and his team were professional

Matt and his team were professional, kind, careful and incredibly fast. I will be recommending New Start Relocation to everyone I know. Matt and his team were professional, kind, careful and incredibly fast. I will be recommending New Start Relocation to everyone I know.

First time using these guys

First time using these guys. They were GREAT! Efficient. Detailed. Took care of antiques with care. Madison, Joseph and Danny were who worked with us and LOVED all of th ... Read More First time using these guys. They were GREAT! Efficient. Detailed. Took care of antiques with care. Madison, Joseph and Danny were who worked with us and LOVED all of them. Very professional. Highly recommend them.

They were very quick

They were very quick, efficient, and affordable. I called last minute after my other movers backed out and they were right on it! Will definitely be using New Start Reloc ... Read More They were very quick, efficient, and affordable. I called last minute after my other movers backed out and they were right on it! Will definitely be using New Start Relocation again!!