North American Van Lines Reviews

Patrick was our driver and move boss. He did an excellent job on both ends of the move. There were 2 helpers on each end of the move. They too, did a good job of handling ... Read More Patrick was our driver and move boss. He did an excellent job on both ends of the move. There were 2 helpers on each end of the move. They too, did a good job of handling our belongings. Our move coordinator Ian did a good job of keeping us informed. Our representative, Marion ** was available by phone whenever I had a question.

From start to finish everyone we worked with was exceptional. Javon was spot on with his estimate; Trish was available and super helpful with all aspects during the move, ... Read More From start to finish everyone we worked with was exceptional. Javon was spot on with his estimate; Trish was available and super helpful with all aspects during the move, and Daniel our driver was phenomenal: he went above and beyond all expectations. This was my 7th move and by far the easiest and best!

Worst moving experience ever. They have had our items for two weeks for a 15 hour move. They keep lying or pushing back dates and not returning phone calls or emails. Ter ... Read More Worst moving experience ever. They have had our items for two weeks for a 15 hour move. They keep lying or pushing back dates and not returning phone calls or emails. Terrified we will never get our stuff and law enforcement will have to get involved.

We hired them to move us from Ohio to Georgia. Scott the driver was always on time as were the rest of the crew. Everyone was friendly and courteous. We will definitely b ... Read More We hired them to move us from Ohio to Georgia. Scott the driver was always on time as were the rest of the crew. Everyone was friendly and courteous. We will definitely be using their services again for my mother’s move in the near future. They are a hard working team.

I recently used North American Moving Services, and I couldn't be more pleased with the experience. From start to finish, the driver, customer service, and movers were ab ... Read More I recently used North American Moving Services, and I couldn't be more pleased with the experience. From start to finish, the driver, customer service, and movers were absolutely awesome. The driver was punctual and professional, ensuring our belongings arrived on time and in perfect condition. Customer service was incredibly responsive and helpful, answering all our questions promptly and making the process smooth and stress-free. The movers were efficient, careful, and friendly, handling our items with the utmost care. I highly recommend North American Moving Services for a hassle-free move.

Worst move ever. Living room table broken in pieces, top of wall unit broken and chipped, 4 curio shelves lost, Rooms to go Recliner motor broken, 5 Lladro figurines lost ... Read More Worst move ever. Living room table broken in pieces, top of wall unit broken and chipped, 4 curio shelves lost, Rooms to go Recliner motor broken, 5 Lladro figurines lost, Lenox pieces missing, Heirloom Family recipe binder missed no (movers packed entire kitchen, bathroom tall cabinet loaded onto truck never made it to our house.) At all points our items were treated with zer respect. Items of great value - artwork shove into garage; awful!!!

One of the worst moving company experience ever complete scam fraud miscellaneous charges threatened my family reused service neglected to live up to the agreement or cod ... Read More One of the worst moving company experience ever complete scam fraud miscellaneous charges threatened my family reused service neglected to live up to the agreement or code 0 effort I wish I could give negative stars if your ever considering them for s job do yourself a family and pick someone else even if it’s a 1 mile move they will charge you endless fees and demand you to pay within seconds they don’t care nor honor any good faith doesn’t matter if you get insurance or not they have ways to avoid any penalty do not trust this company even if it’s your last resort the fees aren’t accurate I wouldn’t recommend this to anyone or even my worst enemy it’s a insult to the industry and terrible business to ever partner with true disgrace to the service 0 professionalism 0 care 0 costumer service they are so fake it’s ridiculous

The moving experience was excellent great people everything was on time. The reason this is four stars was because of the sales effort. Do not accept the not to exceed pr ... Read More The moving experience was excellent great people everything was on time. The reason this is four stars was because of the sales effort. Do not accept the not to exceed price because they over estimate the weight which ended costing me about $1,600 more than it should have been. Eddie, the excellent driver was also sad because he said he only gets paid for actual weight. I wonder who gets that extra money then. I felt taken advantage of on the sales side.

**Review of North American Van Lines: A Nightmare Experience**I recently contracted North American Van Lines (via ******************* to handle my move from ******* to ** ... Read More **Review of North American Van Lines: A Nightmare Experience**I recently contracted North American Van Lines (via ******************* to handle my move from ******* to *********, and it was a complete disaster from start to finish. If you're considering using their services, I urge you to think twice. Here's why: Firstly, the packing was atrocious. Items were haphazardly thrown into boxes without any regard for their safety. Fragile items were not properly wrapped, leading to inevitable damage during transit. This lack of care and professionalism was evident from the moment the movers started packing. Upon arrival at my new home in *********, the agreed-upon assembly of furniture was blatantly ignored. Despite assurances that my belongings would be reassembled at the destination, the movers and truck drivers refused to do so. They were in such a hurry to get to ********* that they rushed through the delivery, leaving me with a house full of unassembled furniture and boxes scattered everywhere. Their attitude was appalling they complained throughout the entire move and made it clear they had no intention of fulfilling their obligations. The damage to my belongings was extensive. My desk, TV, and couch were all damaged, and the movers couldn't have cared less. When I opened a dispute for the services that were not rendered, the response was extremely rude and unprofessional. Instead of addressing my concerns, they were dismissive and uncooperative. To add insult to injury, once I filed a claim for the damaged items, North American Van Lines (SIRVA) retroactively removed the insurance valuation from my order, despite it being paid for and agreed upon at the contract signing. This underhanded tactic made it impossible for me to process the damage claim, leaving me with no recourse for the losses I incurred. IN summary, my experience with North American Van Lines was nothing short of a nightmare. The packing was careless, the delivery was rushed and incomplete.

Our coordinator, *************************, worked with us to get our move organized, or so we thought. Once the items were on the truck, we were told that we would recei ... Read More Our coordinator, *************************, worked with us to get our move organized, or so we thought. Once the items were on the truck, we were told that we would receive our goods within 4 days (a 14 hour drive). The day before the scheduled delivery, we were told our delivery would be delayed by two days. The day before the new scheduled date we were called and informed that our things were moved to a new truck and since it all didnt fit, the overflow would be on an overflow would be on a separate truck. We have no idea when we will receive our things. We are praying for the best and prepared for the worst. Please dont use this service.