OM Van Lines

I had an excellent experience with Santos (booking) and Wilson (in charge day of). I moved from NJ to CA and they picked everything up and set it all back together in my ... Read More I had an excellent experience with Santos (booking) and Wilson (in charge day of). I moved from NJ to CA and they picked everything up and set it all back together in my new place within 4.5 hrs. Nothing was damaged or missing, and I paid roughly what was quoted to me before. Would highly recommend this service.

I had a very positive experience moving our business office. The team of 3 was friendly, professional, and took good care of our items in the move! I would highly recomme ... Read More I had a very positive experience moving our business office. The team of 3 was friendly, professional, and took good care of our items in the move! I would highly recommend OM Van Lines.

They lie. Plain and simple. It all started with Darrin W (sales guy). We agreed on dates for pick up and when I called to confirm the next morning, Lisa (manager) stat ... Read More They lie. Plain and simple. It all started with Darrin W (sales guy). We agreed on dates for pick up and when I called to confirm the next morning, Lisa (manager) states that she has no idea where Darrin got the date, but she couldn’t accommodate for at least three weeks later. Then we reviewed the limited list of items. I measured and had dimensions of everything. Was told if that’s what they were loading, my binding agreement is what it would cost. The truck arrived for pickup and the driver told me they under estimated the space and if he was going to load, I had to agree to more $$. I had no choice, I needed the delivery because many other deliveries were dependent on the contents being delivered by OM Vanlines. Prior to the delivery I called and discussed with Michelle (customer support) how they charged me more when they picked up vs what i got for a quote. I discussed the contents with Darrin/Lisa and we listed everything that was being moved. I provided measurements of everything and nothing changed from when i signed contract to when they picked up at my Gloucester house, yet i was charged an additional $600+. Her response was you should not have let them load. Looking back, she is 100% right. All three company reps were rude . In the end they also lost an eight foot ladder!! There’s more but I think you get the picture. Moral of the story - do not under any circumstances use there services.

This company is dishonest, unprofessional, and operates in bad faith. I was quoted a binding estimate of $2,592.20 for my interstate move — a legally binding agreement ... Read More This company is dishonest, unprofessional, and operates in bad faith. I was quoted a binding estimate of $2,592.20 for my interstate move — a legally binding agreement that should not change. But after my belongings were fully loaded onto the truck, they suddenly presented me with a non-binding bill for $3,257.13, nearly $665 more than agreed. I was told my items wouldn’t be unloaded unless I paid the full amount immediately. I felt trapped and coerced. When my items were finally delivered: • A box of valuables was missing (electronics, jewelry, military medals, and more) • Both of my TVs were damaged, one of them visibly bent • The movers were careless and communication was poor To make matters worse, I was promised a $450 refund by Michelle and James Sisco — a promise they never honored. They stopped responding after I paid. I’m taking further action, but please save yourself the trouble. Do not use OM Van Lines. There are far more trustworthy, BBB-accredited moving companies out there who will treat you and your belongings with the respect you deserve.

Do not use this company. They will do multiple video calls to make you feel comfortable about the quote, yet on the day of move they will bump up the cubic feet requirem ... Read More Do not use this company. They will do multiple video calls to make you feel comfortable about the quote, yet on the day of move they will bump up the cubic feet requirements astronomically. I was give 3 different quotes over video call that ranged from 1300 cubic feet to 1600 cubic feet. On the day of move I was charged for 2500 cubic feet. However, when my items were delivered the content only occupied 1200 cubic feet. Stay away from this company. I have an ongoing complaint with Better Business Bureau as well. But it seems the company knows how to navigate those hurdles at consumer's dissatisfaction and cheating. STAY AWAY!!! Do not let George or Michelle convince you otherwise that the online reviews are fake or that customer added lot of items last minute. I have a proof that shows my content was less than 1200 cubic feet. When I submitted that proof, I was offered $500 to settle without them admitting any wrongdoing while they had over charged me by $2500.

THIS MOVING COMPANY IS A FRAUD. -they will tell you one price in the phone to lock you in and then double if not triple it at time of pick up -they will LIE to you an ... Read More THIS MOVING COMPANY IS A FRAUD. -they will tell you one price in the phone to lock you in and then double if not triple it at time of pick up -they will LIE to you and tell you they’re not a broker but THEY ARE! -they do not handle your things with care! They broke $1000s of dollars worth of merchandise -they won’t communicate when your things will be delivered and will leave you in limbo for days and not respond to calls or status updates -they threaten us to pay CASH or they wouldn’t remove our things off their truck. THEY ARE CROOKS - KEN BAKER IS THE SALES REP AND HES A SCAM PROFESSIONAL ARTIST!!!! MICHELLE IS THE WORSE CUSTOMER SERVICE REP IVE DEALT WITH. They will forge your signature on documents if you dispute their services. DO NOT GO WITH THIS MOVING COMPANY — ALL YOU WILL GET IS STRESS AND BROKEN ITEMS

Do not use this company, unless you enjoy broken porcelain, broken bookcases with missing shelves, missing plugs to your equipment, etc. Whatever you do, do NOT let these ... Read More Do not use this company, unless you enjoy broken porcelain, broken bookcases with missing shelves, missing plugs to your equipment, etc. Whatever you do, do NOT let these guys pack for you. They're utterly useless! I felt like I was being shaken down by their foreman for a tip for himself and 3 of his laborers. They deserved black eyes, not tips, for how they treated me and my items. When I complained that they were being sloppy and dropping items on the street that should have been securely packed, one of the laborers got upset, came back into my house and pissed all over the toilet rim! All my bookcases and my filing cabinet were delivered dented and damaged, with missing shelves. My fine china is broken into pieces. I'm missing electrical cords and other items. Crap company that cost me over $8,000 to move a few boxes, kitchen items, books, bookcases and gym equipment, with no furniture. Not worth it.

Now that I have arrived in Santa Fe and gathered my thoughts, I can safely say that OM Van Lines is absolutely, 100%, a bait and switch operation. They outright lie as w ... Read More Now that I have arrived in Santa Fe and gathered my thoughts, I can safely say that OM Van Lines is absolutely, 100%, a bait and switch operation. They outright lie as well as lie by omission. My original quote was $4,200 to move a small one bedroom apartment from Suffern, NY to Santa Fe, NM. My final bill was over $7,000. That's a 65% increase above the original quote. You may think I made a mistake or didn't understand how much stuff I was moving, but you would be wrong. I sent them photos and dimensions of everything I wanted moved. That's how they arrived at their original quote! The only mistake I made was signing a contract with these manipulative, deceitful scammers. Their business survives only because they count on clients apathy once their items have been delivered. NOT THIS TIME! I have no misapprehensions that I will ever see a dime from these shysters but I can certainly share my experience. This company doesn't have the integrity or the spine to address this. When I complained, they were rude, threatening, disrespectful, and didn't want to hear it. They actually tried to explain how difficult it was operating a moving company, and Santa Fe was REALLY far away. Well, as far as I know, Santa Fe didn't get further away from NY after they gave me the original quote. When they come to your home to pick up your stuff, they know they have you between a rock and a hard place and have no problem taking advantage of you. William, Charlee, Lisa Marie, and Michelle are liars, not nice people and the owner of this company should be ashamed of themselves. If a guy named Igor comes to your door to pick up your stuff, shut it immediately. You're about to be screwed. I'm preparing letters and evidence for attorneys general in NJ and FL and transportation authorities, TO START. I have much more to share but i'll let the investigators handle that.

OM Van Lines gets the job done so well. I've moved more times than I care to admit and this has been the best experience of all - thanks to OM Van Lines. Great communicat ... Read More OM Van Lines gets the job done so well. I've moved more times than I care to admit and this has been the best experience of all - thanks to OM Van Lines. Great communication, so responsive, right on time on both sides, all the guys were easy to work with and so respectful. I chose the full packing option because I just couldn't do it one more time and I'm so happy I did it this way. These guys took such great care of my things and the packing they did was exceptional. Every person I interacted with from OM Van Lines made me feel right at home. I love this company and will recommend them to any one I know who is moving.

This company did their thing and I couldn't be happier. Om Van Lines gave it to me straight on the phone, gave me a good and fair price, took good care of my furniture an ... Read More This company did their thing and I couldn't be happier. Om Van Lines gave it to me straight on the phone, gave me a good and fair price, took good care of my furniture and me. The moving crew members were fast, dedicated, worked really hard and were a friendly group. We got delivered without a hitch and in a reasonably fast time and by the time OM Van Lines left our new house, everything was done and in it's place. I'm so happy we connected with OM Van Lines and will use them for all our future moves too