Prime Line VanLines Reviews

The company provided a quote for $1876 on 8 June 2024 after spending one hour reviewing the entire inventory of a two-bedroom apartment. Took $834 deposit to reserve the ... Read More The company provided a quote for $1876 on 8 June 2024 after spending one hour reviewing the entire inventory of a two-bedroom apartment. Took $834 deposit to reserve the date. Movers showed up 1.5 hrs early at 6:30AM instead of 8AM to 12PM window. Foreman threatened to charge wait fees unless I could wake up my son while I was traveling to the site. Move completed in 30 minutes with inventory matching list on the quote. Foreman began ranting about "cubes" and hitting the calculator, saying my quote was way too low. He said I owed him $4200 total, and he needed $3400 cash immediately, or items would be unloaded onto the street. Obviously this was impossible for me to provide. Foreman took the $1000 I was prepared to pay saying that would allow him to take my items to storage. Forced me to sign a document he said just confirmed the inventory and management would work out the price difference. Customer support said I owed them an additional $2200 to get my items back. The other option was to not pay the $2200 and they would charge me $1486 storage fees and send my stuff to auction. Complete extortion. This is a criminal organization.

Terrible experience for my daughter and her boyfriend. Belongings were loaded on 6/14 did not arrive to location (2 day drive) til 7/3. Horrible communication with no abi ... Read More Terrible experience for my daughter and her boyfriend. Belongings were loaded on 6/14 did not arrive to location (2 day drive) til 7/3. Horrible communication with no ability to track belongings with no comfort that they would ever arrive. Several times tried to overcharge. This company should be out of business.

DO NOT USE THIS COMPANY!!! Was told I would receive a refund if I canceled within 72 hours. I was in need so booked with them before I knew if I needed them for sure. BIG ... Read More DO NOT USE THIS COMPANY!!! Was told I would receive a refund if I canceled within 72 hours. I was in need so booked with them before I knew if I needed them for sure. BIG MISTAKE! They stole my deposit and will not give it back even though I canceled a few hours after booking it because I then found out I wouldn’t need to move. Extremely disappointed and will be deterring every person I know from ever using this company! Will continue to have my friends and family write negative reviews until I am taken care of.

Exceptional, indeed. Robert and his team skillfully took apart my furniture, packed it securely, and put it all back together at the new place. Exceptional, indeed. Robert and his team skillfully took apart my furniture, packed it securely, and put it all back together at the new place.

I had this one special piece of antique furniture that needed moving, and the movers handled it with care. They wrapped it up properly and got it to my new place without ... Read More I had this one special piece of antique furniture that needed moving, and the movers handled it with care. They wrapped it up properly and got it to my new place without a scratch. I'm highly satisfied.

The movers' resourcefulness and ability to solve problems stunned us. They quickly adapted to deal with the unexpected by coming up with new ideas. Not only were Wilson a ... Read More The movers' resourcefulness and ability to solve problems stunned us. They quickly adapted to deal with the unexpected by coming up with new ideas. Not only were Wilson and Charles reasonably priced, but they handled everything. In every way, they are perfect.

Gregory and his team from Prime Line VanLines were terrific at their jobs. They had hands-on experience in packing and delivering the bags securely. My shift was covered ... Read More Gregory and his team from Prime Line VanLines were terrific at their jobs. They had hands-on experience in packing and delivering the bags securely. My shift was covered smoothly and flawlessly by them. Highly recommended service.

To ensure our relocation went off without a hitch, David and his crew arrived promptly, worked efficiently, and didn't take a break. My resin plates were beautifully wrap ... Read More To ensure our relocation went off without a hitch, David and his crew arrived promptly, worked efficiently, and didn't take a break. My resin plates were beautifully wrapped in foam sheets.

After a negative experience with another moving company, I was skeptical that this might succeed. Thomas and his group were experts. They were very careful to safeguard m ... Read More After a negative experience with another moving company, I was skeptical that this might succeed. Thomas and his group were experts. They were very careful to safeguard my trophy collection and my rack of awards. I was very happy to have them.

Moving to another city has never been easier; this time, with Prime Line VanLines, the experience was fast-paced, safe and affordable. I'd use their moving help again, wi ... Read More Moving to another city has never been easier; this time, with Prime Line VanLines, the experience was fast-paced, safe and affordable. I'd use their moving help again, without a doubt.