Prime Line VanLines

Law enforcement involved- I’m having to…

Law enforcement involved- I’m having to get an attorney after all of this bull. I’m still out $2,040 and the bank does not want to help out, even with a police report ... Read More Law enforcement involved- I’m having to get an attorney after all of this bull. I’m still out $2,040 and the bank does not want to help out, even with a police report filed since it’s a scam company and I authorized the deposit I gave them. I ended up having to drive back to CA. and rent a uhaul so that’s an extra $4,000 spent on top of my stolen $2k. Not to mention gas for the 700+ miles of back and forth. This ‘company’ (group of losers) is a scam and I hope they go down soon. DO NOT USE THEM. DO NOT TRUST THE FAKE REVIEWS.

Overall Poor Experience

Stole $2040.00 from me and never showed up. Kept calling to say they were having issues and close by. Was supposed to come the 29th didn’t show up and tried to gaslight ... Read More Stole $2040.00 from me and never showed up. Kept calling to say they were having issues and close by. Was supposed to come the 29th didn’t show up and tried to gaslight us into thinking it was the 30th. Oh and then NEVER CAME. I’m in a different state in an EMPTY house with my stuff in my old house 2 states away and down $2k. Filing a lawsuit currently.

Beware Unprofessional Company

I should have listened to the reviews but we were fooled. JOHN is a scammer and a liar. More money taken on day of move even after signing a contract and promise that thi ... Read More I should have listened to the reviews but we were fooled. JOHN is a scammer and a liar. More money taken on day of move even after signing a contract and promise that this would not happen. DO NOT TRUST. LISTEN TO REVIEWS. I would give -10 stars.

These people suck!!

Avoid this company. We walked them through all our things we needed on a truck twice and they gave us an estimate. We then moved 2 large U-Haul trucks of things ourselves ... Read More Avoid this company. We walked them through all our things we needed on a truck twice and they gave us an estimate. We then moved 2 large U-Haul trucks of things ourselves so we knew we should definitely fit on their truck. We still did not fit! They were willing to bring another truck out but of course for more money. So either they are just really bad at estimating space or they just try to take your money. We now have to try and move our things on our own. Save yourself the hassle and don’t use them.

Terrible communication on important matters

DO NOT use this company. Everything about them is terrible. They say they aren’t a broker and that they do all the moving themselves - lies. Their customer service is h ... Read More DO NOT use this company. Everything about them is terrible. They say they aren’t a broker and that they do all the moving themselves - lies. Their customer service is horrendous. I have nothing good to say about this place. Please do not give them your business.

Overall Poor Experience

My items were picked up by Mak Elite Transport LLC, on 6/30. No one can tell me where my stuff is or when it’s coming and it’s 7/17. Aside from raising the price over ... Read More My items were picked up by Mak Elite Transport LLC, on 6/30. No one can tell me where my stuff is or when it’s coming and it’s 7/17. Aside from raising the price over $4k, I have no idea where any of my stuff is and it’s impacting me greatly in more ways than one. Would like to know how or when I’m getting my belongings.

Should be Crime Line Van Lines

The company provided a quote for $1876 on 8 June 2024 after spending one hour reviewing the entire inventory of a two-bedroom apartment. Took $834 deposit to reserve the ... Read More The company provided a quote for $1876 on 8 June 2024 after spending one hour reviewing the entire inventory of a two-bedroom apartment. Took $834 deposit to reserve the date. Movers showed up 1.5 hrs early at 6:30AM instead of 8AM to 12PM window. Foreman threatened to charge wait fees unless I could wake up my son while I was traveling to the site. Move completed in 30 minutes with inventory matching list on the quote. Foreman began ranting about "cubes" and hitting the calculator, saying my quote was way too low. He said I owed him $4200 total, and he needed $3400 cash immediately, or items would be unloaded onto the street. Obviously this was impossible for me to provide. Foreman took the $1000 I was prepared to pay saying that would allow him to take my items to storage. Forced me to sign a document he said just confirmed the inventory and management would work out the price difference. Customer support said I owed them an additional $2200 to get my items back. The other option was to not pay the $2200 and they would charge me $1486 storage fees and send my stuff to auction. Complete extortion. This is a criminal organization.

Worst !!!

Terrible experience for my daughter and her boyfriend. Belongings were loaded on 6/14 did not arrive to location (2 day drive) til 7/3. Horrible communication with no abi ... Read More Terrible experience for my daughter and her boyfriend. Belongings were loaded on 6/14 did not arrive to location (2 day drive) til 7/3. Horrible communication with no ability to track belongings with no comfort that they would ever arrive. Several times tried to overcharge. This company should be out of business.

Extremely disappointed

DO NOT USE THIS COMPANY!!! Was told I would receive a refund if I canceled within 72 hours. I was in need so booked with them before I knew if I needed them for sure. BIG ... Read More DO NOT USE THIS COMPANY!!! Was told I would receive a refund if I canceled within 72 hours. I was in need so booked with them before I knew if I needed them for sure. BIG MISTAKE! They stole my deposit and will not give it back even though I canceled a few hours after booking it because I then found out I wouldn’t need to move. Extremely disappointed and will be deterring every person I know from ever using this company! Will continue to have my friends and family write negative reviews until I am taken care of.

This guys are pros

Exceptional, indeed. Robert and his team skillfully took apart my furniture, packed it securely, and put it all back together at the new place. Exceptional, indeed. Robert and his team skillfully took apart my furniture, packed it securely, and put it all back together at the new place.