Sinatra Moving Group

Simply the best.

They handled every challenge with skill, including high stairs, cramped halls, and large furnishings. They never voiced any complaints and always acted professionally. Si ... Read More They handled every challenge with skill, including high stairs, cramped halls, and large furnishings. They never voiced any complaints and always acted professionally. Simply the best.

Super heroes of moving.

The crew was prepared to work right away when the truck was delivered on time. Everything went smoothly from beginning to end. Super heroes of moving. The crew was prepared to work right away when the truck was delivered on time. Everything went smoothly from beginning to end. Super heroes of moving.

Everything went smoothly.

I appreciated how they loaded the truck and dressed all of the wooden tables, couches, and beds. It goes without saying that they take delight in safeguarding their clien ... Read More I appreciated how they loaded the truck and dressed all of the wooden tables, couches, and beds. It goes without saying that they take delight in safeguarding their clients' possessions.

Scam.

I rarely leave negative reviews, but this was by far the worst and most unprofessional moving experience I've ever had. Not only was my final price approximately $1,500 ... Read More I rarely leave negative reviews, but this was by far the worst and most unprofessional moving experience I've ever had. Not only was my final price approximately $1,500 higher than the original estimate, but my delivery was also delayed by nearly a full week. What made matters even worse was that I wasn't informed of the delay, I had to call the company myself on the day I was expecting my delivery to find out it wasn't coming. I had already flown to my new home specifically to receive my belongings that weekend, based on the delivery timeframe I had been repeatedly given. Instead, I spent additional money on travel and accommodations and had to sleep on an air mattress while waiting for my furniture to arrive. When my belongings finally showed up almost a week late, the movers didn't arrive until around 7:00 p.m. and didn't leave until 9:30 p.m. I was also told that the furniture they disassembled during pickup would be reassembled upon delivery. That did not happen. Instead, I was told it would cost an additional $100 per person to put my own furniture back together, and the movers didn't even bring the proper tools, they had to use my personal tools. To make matters worse, some of the screws needed to reassemble the furniture were missing. On top of that, several of my belongings arrived damaged, including brand new items I had purchased for my new home, and I am still missing multiple items. Trying to resolve these issues has been an absolute nightmare. Every time I call, I'm told someone will call me back, and they never do. It has now been three weeks since my delivery, and I recently learned that virtually nothing had been done regarding my missing property claim. I understand that mistakes happen. However, this wasn't one or two isolated mistakes. It was a pattern of misinformation, poor communication, missed commitments, unexpected charges, damaged property, and a complete lack of follow through. The communication between the broker, dispatch, customer service, and the movers was incredibly disorganized and confusing. Every person I spoke with seemed to provide different information, making an already stressful move even more frustrating. Overall, I feel completely misled and scammed throughout this process. I would strongly encourage anyone considering this company to think carefully before trusting them with their belongings.

Great value! Headache free!

I really valued the team's organization. They labeled everything correctly, loaded the truck appropriately and unloaded everything efficiently at my new home. They were o ... Read More I really valued the team's organization. They labeled everything correctly, loaded the truck appropriately and unloaded everything efficiently at my new home. They were obviously experienced, and the professionalism they showed made a huge difference.

Worst customer service.

During the relocation, several boxes were mixed up and ended up in the wrong rooms. It took extra time to sort everything out before the family could begin unpacking. ... Read More During the relocation, several boxes were mixed up and ended up in the wrong rooms. It took extra time to sort everything out before the family could begin unpacking.

The movers were very rude and unprofessional.

Some furniture needed extra protective wrapping that wasn't available at first. The crew adjusted their approach, but the move took longer than expected because of the ad ... Read More Some furniture needed extra protective wrapping that wasn't available at first. The crew adjusted their approach, but the move took longer than expected because of the added precautions.

All our furniture was carefully wrapped by them.

At first, we were daunted at the prospect of arranging furniture in our new flat. The supervisor provided recommendations based on the window and room sizes. This guidanc ... Read More At first, we were daunted at the prospect of arranging furniture in our new flat. The supervisor provided recommendations based on the window and room sizes. This guidance helped us settle more quickly. Wasn't expecting that kind of input from a moving crew.

They went above and above our expectations in terms of professionalism.

This firm made our move to a new neighborhood really easy. The movers were safe, prompt, and extremely cautious when loading and unloading. They went above and above our ... Read More This firm made our move to a new neighborhood really easy. The movers were safe, prompt, and extremely cautious when loading and unloading. They went above and above our expectations in terms of professionalism.

Thank you for making it so easy.

The movers stayed organized during loading and unloading, making the relocation feel smooth. Furniture and boxes were transported carefully and arranged neatly at the des ... Read More The movers stayed organized during loading and unloading, making the relocation feel smooth. Furniture and boxes were transported carefully and arranged neatly at the destination.