Starline Van Lines LLC Reviews

Let me telling you if hiring a moving company was this easy i wouldn't have moved myself all these years. My husband just got transferred over for a new job. With having ... Read More Let me telling you if hiring a moving company was this easy i wouldn't have moved myself all these years. My husband just got transferred over for a new job. With having a new baby i wasnt able to do any of the packing. Starline came to my home packed everything amazingly fast and professionally, something that i thought was going to be all day was done in 5 hours. They are a broker but the crew they sent out was amazing. I would recommend you to use them. They do have a few bad reviews but my Representative did explain to me that the more thorough i am the less chance of any surprises. Wonderful!

The movers exceeded my expectations in every way. They handled my antique pieces with expert care and even offered suggestions for optimal furniture placement in my new h ... Read More The movers exceeded my expectations in every way. They handled my antique pieces with expert care and even offered suggestions for optimal furniture placement in my new home. Their thoughtfulness made all the difference.

The movers brought a level of energy and positivity that turned moving day into a pleasant experience. They kept everything upbeat and worked tirelessly to ensure that al ... Read More The movers brought a level of energy and positivity that turned moving day into a pleasant experience. They kept everything upbeat and worked tirelessly to ensure that all my belongings were handled carefully.

Great Crew The crew was nothing but easy. I would highly recommend them to anyone moving from state to state. The customer service was very direct and helped me with all ... Read More Great Crew The crew was nothing but easy. I would highly recommend them to anyone moving from state to state. The customer service was very direct and helped me with all my needs. they showed up moved everything into the rooms i requested and staged my home as ask.

They are just a brokerage company that will say anything to get you to sign a contract. I explained in the estimate that I had a 10x10x8 storage unit that I hadn't seen ... Read More They are just a brokerage company that will say anything to get you to sign a contract. I explained in the estimate that I had a 10x10x8 storage unit that I hadn't seen in years, and was going to clean out a week before the move. Star Line told me the best thing to do was estimate high at the full 10x10x8 unit, and I was promised that I would only be charged for the actual cubic feet I used in my move. That way I would end up owing less upon drop-off than the original quote I was given. The week prior, I asked about adjusting the estimate based on images, and never received a response. The day before pick up, I call and ask about changing the amount and was told that it was done at the pick up. Day of the pick up, I have a bill of lading from another company with an 800cuft minimum. I tell that company, "no, this is wrong, I have way less" but because Star Lines sold them an 800cuft minimum, it cannot be adjusted. I call Star Line and they tell me to just sign the contract and that they will make it right later. After WEEKS of promised phone calls going unreturned and a lot of "it's adjusted after this," or "we haven't heard from the new company about that," I'm told by Star Lines that because I signed the other company's bill of lading (at Star Line's direction, mind you) that there was nothing they could do and I had to pay the full fee. They refuse to take any accountability, and told me to talk to the new company. The new company didn't lie to me - Star Line did. Star Line every time I spoke to them kept saying, "don't stress, we'll fix it," until they came back with "too bad, sorry." I had to pay for the full 800cu ft. At no point were they on my side, and no one would take accountability for telling me lies.

STAY AWAY!!! They pawn you off to affiliated contractors who has Better Business Bureau ratings less then 2 stars. Horrible communication. Lied about everything I was for ... Read More STAY AWAY!!! They pawn you off to affiliated contractors who has Better Business Bureau ratings less then 2 stars. Horrible communication. Lied about everything I was forced to file fraudulent charges through my bank to get my money back they are not worth the effort. If the offered to move me for free I would rather make 16 trips across country with my personal vehicle then use them that is how bad my experience was with them. STAY AWAY HORRIBLE CUSTOMER SERVICE.

This should be criminal. Quality Assurance took measurements of everything and gave an estimate. We got rid of a large portion of what was on that estimate, and when the ... Read More This should be criminal. Quality Assurance took measurements of everything and gave an estimate. We got rid of a large portion of what was on that estimate, and when the contracted movers arrive they tell us the estimate was off and we will need to pay an extra $2,000 even with that much less in inventory than we were quoted. Then they lied about being able to choose our delivery date. Once the truck was loaded and they were walking out the door, the mover wrote down that they have a MONTH long window to deliver in! 3 little kids with nothing in a new state for up to a month. This is the type of scam that should be broadcasted, so nobody else ever gets put in a position like this as a result of the company’s blatant and direct lies. I don’t know how they sleep at night, but probably better than us since we don’t even have beds now.

These individuals robbed my mom for over $6000 first they moved her stuff to storage facility claiming that she would save two months on storage fees a lot of her belongi ... Read More These individuals robbed my mom for over $6000 first they moved her stuff to storage facility claiming that she would save two months on storage fees a lot of her belongings also went missing The police had to get involved. Several items of hers were also damaged additional fees. She was not informed of prior to using this moving company or demanded. it was literally a nightmare. I am not even sure how this company is in business.

Mike, John, and Luis were extremely helpful in our recent move. They not only moved our furniture and financial assets from our POD to our apartment, but they also assist ... Read More Mike, John, and Luis were extremely helpful in our recent move. They not only moved our furniture and financial assets from our POD to our apartment, but they also assisted us in moving stuff to an external storage facility. Overall, I had an excellent experience with this company, from first intake to move-in day follow-up.

Brian and James moved everything quickly and safely! They made the process of moving so much easier for me, and I am very grateful to them. Many, many thanks for that! ... Read More Brian and James moved everything quickly and safely! They made the process of moving so much easier for me, and I am very grateful to them. Many, many thanks for that!