Titanic Moving Group

Impressive Moving Team.

The team did a good job with our home move. The way they have loaded the truck is efficient and the furniture was secured well. The unloading was a bit longer than antici ... Read More The team did a good job with our home move. The way they have loaded the truck is efficient and the furniture was secured well. The unloading was a bit longer than anticipated, but there was no major damage and crew were professional throughout.

Overall, I was disappointed.

I expected a smooth and professional moving experience, but there were issues from the beginning. The crew was delayed, some instructions were missed, and the work took l ... Read More I expected a smooth and professional moving experience, but there were issues from the beginning. The crew was delayed, some instructions were missed, and the work took longer than expected. These problems made the day unnecessarily difficult. Overall, I was disappointed.

Useless.

The service felt poorly coordinated throughout the day. I had to explain the same instructions several times to make sure things were done correctly. There were also unne ... Read More The service felt poorly coordinated throughout the day. I had to explain the same instructions several times to make sure things were done correctly. There were also unnecessary delays during loading. The whole process could have been much more organized.

Loyal Customer service.

The quotation process was easy, and the customer service representatives didn't employ any pressure selling techniques. They called us, asked to see a video of our home, ... Read More The quotation process was easy, and the customer service representatives didn't employ any pressure selling techniques. They called us, asked to see a video of our home, provided a detailed, itemized inventory list and gave us a fair, competitive flat-rate quote. The day we moved, the crew followed that plan exactly, worked very fast and totally respected our space. Professional throughout, from top to bottom.

Everything went smoothly.

It was easy to work with them from beginning to end at their office. Along with outlining the entire process, they also briefed me on what to expect on moving day. This i ... Read More It was easy to work with them from beginning to end at their office. Along with outlining the entire process, they also briefed me on what to expect on moving day. This is rare in any profession.