Regarding "Top Moving Solutions", please see BBB (Better Business Bureau)'s customer reviews.
In early August, my wife contacted the TOP MOVING SOLUTIONS sales represe
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Regarding "Top Moving Solutions", please see BBB (Better Business Bureau)'s customer reviews.
In early August, my wife contacted the TOP MOVING SOLUTIONS sales representative and sent photos of all the items in our home. She also informed him of the size of the house and the number of rooms, and the sales representative assigned a truck for us. He said the truck would be sufficient to carry all our belongings, so we signed a contract on August 6th to move for $5700, with the move scheduled for August 14th. As part of the contract, we were asked to send the deposit ($2190) immediately via personal check, which we sent by taking a picture with a mobile phone. The deposit amount was withdrawn from the bank on August 7th. (At that time, we had received estimates from other companies, mostly around $6500. However, since they offered a discount and quoted $5700, we decided to make a contract with Top Moving Solutions.)
**Problem Occurrence:**
On August 12th (two days before the scheduled moving date), my wife received a call from someone claiming to be the person who would move our belongings, asking for the photos again. When asked why they needed the photos when they had already been sent, he insisted that he needed to see them. After sending the photos, we received another call shortly afterward stating that the contracted truck would not be able to carry all the belongings, and they would provide a new estimate. A few minutes later, we received another call stating that we would have to pay $11,000. We tried contacting the sales representative, but he did not answer, so we sent a text message stating that we did not want to talk to anyone else and preferred to speak with Ben. We also sent a photo of the complaint we had submitted to the BBB via text.
Several people called afterward, and eventually, we were contacted and offered a price of $7000. However, we no longer trusted the company and requested a refund of the deposit, stating that we no longer wished to use their services. The company's representative said they could not refund the deposit and asked us to send a cancellation email. We replied that we would send the cancellation email if they refunded the deposit, but our request was denied. We haven't gotten a refund ($2190).
In the end, we completed the move using another moving company, and after the move, we called Top Moving Solutions again, asking them to send us the contract, but they said they could not provide it. We asked to speak to the manager, but they refused to connect us.
On August 15th, we checked with the bank, and they suggested contacting the police. The bank representative also stated that we needed the entire contract, and when we informed them that the company was not answering our calls, the bank representative called TOP MOVING SOLUTIONS and asked them to send the contract to my wife's email. However, we never received it.
After moving, we visited the local police station, The police there also advised us to obtain the full contract, but despite our efforts, the company did not answer our calls, and the person my wife spoke to no longer answered the phone.
As a layperson who doesn’t know what size truck to arrange, we provided all the photos and house information to the moving company's representative, who assigned the truck. Two days before the move, they informed us that the truck they had chosen could not carry all the items, and they provided a new estimate. I believe this issue was caused by the company, not ours. It doesn’t make sense for them to claim that we canceled the service. Even if we had agreed to proceed with the $7000 offer, we were concerned that the company might cause further issues, such as damage to our belongings during the move, so we decided not to use them.
Please don't use this company.
Move Date:
Sep 03,2024
From:
Corpus Christi,
TX
To:
Welcome,
NC
Move
Cost: $5700
