West Star Moving LLC

First Interstate Move as a Family

First time moving across state lines with kids and pets involved. The coordinator walked us through the full process a week before the move and again the day before. The ... Read More First time moving across state lines with kids and pets involved. The coordinator walked us through the full process a week before the move and again the day before. The crew was patient with our chaotic house. They worked around the kids without making it feel stressful. GPS tracking meant we knew exactly where our stuff was during the three-day drive. Arrived as promised, nothing missing.

Northern California Studio Move

Short distance but I still wanted it done professionally. They brought full packing supplies for a studio, wrapped the furniture in moving blankets, and completed the who ... Read More Short distance but I still wanted it done professionally. They brought full packing supplies for a studio, wrapped the furniture in moving blankets, and completed the whole job in under three hours. Coordinator was prompt and clear about pricing upfront. No damage to my IKEA shelving which always falls apart if not handled carefully. They took it apart and reassembled it for free at the destination.

Communication Could Use Improvement

The physical move was handled well. Furniture was wrapped, packed boxes were labeled, delivery was accurate. My frustration was with the coordinator who was hard to reach ... Read More The physical move was handled well. Furniture was wrapped, packed boxes were labeled, delivery was accurate. My frustration was with the coordinator who was hard to reach during the middle portion of the move. I wanted to confirm a delivery time change and it took four hours to get a response. By the time I heard back the window had already passed. Better responsiveness would make this a five-star experience.

Interstate Move From Washington to Montana

Long haul through mountain terrain in early spring. The coordinator confirmed route conditions before departure. GPS tracking was active and I monitored it during the two ... Read More Long haul through mountain terrain in early spring. The coordinator confirmed route conditions before departure. GPS tracking was active and I monitored it during the two-day transit. Delivery crew in Montana was punctual and careful. They reassembled the beds and reconnected my washer and dryer hookups which I didn't expect. Nothing on the condition report showed new damage. A genuinely reliable interstate experience.

Retail Boutique Moved Across Town

Display cases, garment racks, point-of-sale hardware, and several hundred items of inventory all needed to arrive organized. The crew used color-coded tags we agreed on i ... Read More Display cases, garment racks, point-of-sale hardware, and several hundred items of inventory all needed to arrive organized. The crew used color-coded tags we agreed on in advance. Everything was arranged in the new location matching the map I provided. The coordinator confirmed the floor plan the day before. We opened two days later without having to reorganize anything. Exactly what a small business needs.

Montana Ranch House Relocation

Ranch houses have big furniture, awkward doorways, and long driveways. The crew navigated everything without scraping a single wall. They disassembled the large bed frame ... Read More Ranch houses have big furniture, awkward doorways, and long driveways. The crew navigated everything without scraping a single wall. They disassembled the large bed frames and dining table on site and reassembled at delivery. Complete Care System meant every piece was photographed and documented. Coordinator adjusted the delivery time when road conditions changed and kept me updated throughout. Thorough operation for a complicated move.

Pacific Northwest Interstate Move

Oregon to Washington with a lot of rain and a tight timeline. The crew wrapped outdoor furniture in waterproof covers before loading, which I hadn't thought to ask for. C ... Read More Oregon to Washington with a lot of rain and a tight timeline. The crew wrapped outdoor furniture in waterproof covers before loading, which I hadn't thought to ask for. Complete Care System documentation was thorough on both ends. Coordinator gave me a morning update and an afternoon update on delivery day without me prompting. Delivery matched the inventory list exactly. Rainy day move with zero casualties.

Florida Snowbird Move Done Annually

This is the third year I've used them for my seasonal move between properties. Each time they're consistent. This year they added GPS tracking which I hadn't seen before ... Read More This is the third year I've used them for my seasonal move between properties. Each time they're consistent. This year they added GPS tracking which I hadn't seen before and it was a nice upgrade. The coordinator recognized my name from past moves. Crew was efficient and knew the drill. A few boxes took longer to find in the new unit but that was my disorganization not theirs.

Mixed Feelings But Would Try Again

The packing crew was great, careful and organized. The communication from the coordinator that afternoon was slow. I sent two messages and waited over two hours for a res ... Read More The packing crew was great, careful and organized. The communication from the coordinator that afternoon was slow. I sent two messages and waited over two hours for a response during a time-sensitive question about delivery access. The actual delivery went fine and nothing was damaged. The Complete Care System report was accurate. If the communication was more responsive I'd give this five stars easily.

Moved My Photography Studio Safely

Camera equipment, lighting rigs, backdrops, and a very expensive monitor setup. They wrapped everything in custom layers and individually labeled all electronics. The coo ... Read More Camera equipment, lighting rigs, backdrops, and a very expensive monitor setup. They wrapped everything in custom layers and individually labeled all electronics. The coordinator arranged a packing-first session the day before the move so nothing was rushed. Not one lens cap was missing on the other end. This is the kind of job where one mistake costs thousands and they understood that clearly.