Overview: This company does not deliver your items in a timely manner, they break a number of items, and their costs skyrocket to almost double on the day of the move. AV
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Overview: This company does not deliver your items in a timely manner, they break a number of items, and their costs skyrocket to almost double on the day of the move. AVOID AT ALL COSTS.
Cost & Estimate: We detailed out every little item in our household and included it in the preliminary inventory. When they called the week before the move, they increased the estimate from $5k to $7k based on all of the items we provided. On the day of the move, with the items all packed in the truck, we were informed that our cost was increased again to $10k. At this point, Accurate Express was not competitive with the other companies, and if we had known they would drive up the cost on the day of the move, we would have picked another company.
The move: They moved everything into the truck and loaded it well. They packed the items that needed to be packed. Then they left and said "the office will tell you when we're delivering."
The wait: We called every day and they HAD NO IDEA where our items each day. They also had no estimate for when they would be delivered.
The delivery: They called the night before and said they'd be driving our items from LA to Las Vegas. When they showed up, instead of a full crew like the one that loaded, this one included the pre-teen kid of one of the movers and less adult movers. They wanted to get back to LA before dinner, and so they rushed to get done. They didn't unwrap many things, and they broke a number of items.
DO NOT SHIP THE FOLLOWING THINGS WITH ACCURATE EXPRESS MOVERS BECAUSE THEY WILL BREAK THEM:
* Desktop computers, servers, or any large electronic equipment. Our large tower desktop computer which they packed and wrapped, arrived in a hundred million pieces and does not work. All the data and investment in the computer is lost.
* Large fragile items. We shipped a large vase and stand. They arrived broken.
* Anything fragile really. Lots of broken glass, cups, plates, etc.
* Other things broken include a wooden table, an antique nightstand, and a custom-made wooden desk. All were damaged beyond repair, but I expect we won't see any $$ in reimbursement, which leads me to...
The claims: We compiled photos and documentation of all of the broken items. We submitted them to their email address as instructed. ONE MONTH LATER, we were told we need to resubmit everything to their outsourced claims company. The outsourced claims company is sending us through paperwork hell, using little discrepancies to hold up the process and not pay out a claim. After 9 months, your claim is no longer valid, so I assume they're just wasting my time to prevent paying out any money.
AVOID THIS COMPANY AT ALL COSTS.
Move Date:
Sep 07,2023
From:
San Francisco, CA
To:
Las Vegas, NV
Move
Cost: $10123