Golden Gate Relocation LLC Reviews

Do NOT trust any positive reviews for Golden Gate Relocation. They are the scum of the earth. I hired them based off positive reviews and a recommendation from a Facebook ... Read More Do NOT trust any positive reviews for Golden Gate Relocation. They are the scum of the earth. I hired them based off positive reviews and a recommendation from a Facebook group to move my my mom from San Diego to Omaha in Feb of 23 shortly after my dad passed away. The estimator, Brian Bober, would never come out to the house to give us a proper estimate, always insisting on doing a zoom call. We did 2 zoom calls, once when we signed up and again less than a week from pickup. My mom changed her mind about what she was moving so he adjusted the estimate and it was only a few hundred dollars. The driver showed up on the scheduled day and threw a fit that we were grossly under the amount of volume she had to load up. It went from $5500 to $14,000. I was furious, but I had no choice other than to negotiate with them. Movers leaving CA were backed up for weeks if not months and everything my mom had was boxed and ready to go. Her lease was expiring and she had no where to go. I got them down to $9500 and signed a new deal. They were supposed to deliver her items around 3 weeks later, and when I called to confirm three days before, the truck was still in CA. IT HADN'T EVEN LEFT YET. Per the terms of the agreement, we had to pay them by Zelle before the delivery, should have been a red flag but a lot of companies at the time were requiring it. They were 3 weeks late delivering her things and did not give a shit. Then, when the truck finally showed up, they couldn't get the truck into the apartment parking lot even though I told them about it. It took 3 hours to get a smaller truck there, so they unloaded the semi into the box truck and took the box truck to the front door. There were so many things broken or missing it was unreal. My mom was devastated, and still is. We filed a claim and they offered $.60per pound for items lost or damaged. It was offensive and insulting. We filed in small claims court for damages but they are a scam company and we have not been able to serve them yet. STAY AWAY!!!

I wished I had read the reviews before hand instead I took the sales guys pitch.They have lost a good amount of my items and most of my kitchen items, they broke my 73” ... Read More I wished I had read the reviews before hand instead I took the sales guys pitch.They have lost a good amount of my items and most of my kitchen items, they broke my 73” tv and all I get is file a claim form and sorry for any inconvenience!!Do not trust them .. they don’t answer their phones and don’t communicate very well. And yes, they ARE overpriced!!!

#1Customer Service lied about the location of my goods. Said it was on the way but later I found out it was still in their storage, took 1 month to receive.#2 Over priced ... Read More #1Customer Service lied about the location of my goods. Said it was on the way but later I found out it was still in their storage, took 1 month to receive.#2 Over priced. Added charges during pick up#3 Upon arrival damaged furniture, thrased boxes and damaged mobility scooter.Stay away!!!!!

this is an unprofessional, overcharging, just-after-your-money moving - more like throwing around - company. They damaged 2 TVs, folded a mattress and broke numerous ligh ... Read More this is an unprofessional, overcharging, just-after-your-money moving - more like throwing around - company. They damaged 2 TVs, folded a mattress and broke numerous light fixturesm- all not usable anymore and, lost or stole some boxes (all my tools are missing) and did not help with unpacking or basic furniture assembly. poor performance. Use at your own risk. Poor value and disastrous results. I truly wish I had not called them. Find someone else and steer clear from these criminals.

My gratitude exceeds the limits of language. I have never required the services of a moving company, although I relocated many times. To work with Mark, the owner, was a ... Read More My gratitude exceeds the limits of language. I have never required the services of a moving company, although I relocated many times. To work with Mark, the owner, was a delight. Before leaving, he ensured I was satisfied with the work by thoroughly reviewing my requests, providing a comprehensive estimate, and answering all of my questions.

The staff worked fast to help me relocate. While I was still packing, they waited patiently and assisted me in whatever way they could. I'm using Golden Gate Relocation L ... Read More The staff worked fast to help me relocate. While I was still packing, they waited patiently and assisted me in whatever way they could. I'm using Golden Gate Relocation LLC for the first time today. Absolutely necessary. Thanks a ton, guys, for all your assistance with my move.

Relocating was a breeze. When the movers were almost there, they gave a call. Timely arrival. It seems like they were given an easy assignment. They did an excellent job ... Read More Relocating was a breeze. When the movers were almost there, they gave a call. Timely arrival. It seems like they were given an easy assignment. They did an excellent job and were very careful with our possessions. Their manager was in constant contact with us while we relocated. Your efforts are much valued.

ORIGINAL: Only because I had to give a star they get 1. They pulled a huge bait and switch on my grieving mother after losing my dad. Told us one amount, guaranteed us th ... Read More ORIGINAL: Only because I had to give a star they get 1. They pulled a huge bait and switch on my grieving mother after losing my dad. Told us one amount, guaranteed us this amount for 4 weeks, the day of the move, they doubled it. Almost walked off the job, we had no choice but to pay it. When the items were delivered (2 weeks late) they were destroyed. This was my parents entire home/collections and heirlooms! There was over $10,000 in damage. They have never responded to any phone calls, emails, certified mail, demand packages or Proof of Service for our lawsuit. Their agent of service for California refuses service! They had their "insurance adjuster" offer us $136 via email for the damage. We are talking irreplaceable heirlooms! And high end clothing & purses stolen from my mother. You would be a fool to use them, All of these positive reviews are made up and/or fake. I personally know of one other party, after our move, that used them and received the same treatment/damage.

This was the worst moving experience I have ever had. The gal who gave me a quote was wonderful, but from that point on, service was deplorable. I paid an extra $1500 f ... Read More This was the worst moving experience I have ever had. The gal who gave me a quote was wonderful, but from that point on, service was deplorable. I paid an extra $1500 for the packing service. The "packers" (I use the term loosely) arrived at noon reeking of marijuana. There were five of them, so it was hard to keep track of what they were doing and where they were. Things were haphazardly thrown into boxes with no consistency as to what room the things were from (i.e., something from the office in with something from the kitchen). None of the boxes were labeled, making the unpacking miserable. Care was not taken when wrapping glass items. I had a 150+ year old china cabinet with curved glass which showed up with one of the door's glass broken. Several other items were broken or bent. Lots of nicks and scrapes, as well. They were rude to my neighbor, when asked what they were doing (they were poking a stick at a little lizard that was in the front yard). Needless to say, their focus was not on the careful packing of my items. In addition, I was told that if I paid for everything up front, things would arrive faster. It took the full 21 days for my things to get to Iowa. I highly discourage anyone who is thinking about using this company for a move. If you are going to use them, be sure to ask enough questions before shelling out money for the packing service. I also suggest that the company hire women to do the packing - or at least train the people who are going to do it, so that care is taken when packing. It was a wasted $1500. I wish in retrospect that I would have packed everything myself. The claims process is also a joke. Pages and pages of documentation required for very little reimbursement. All-in-all, a horrible experience.

These 3 movers are the best ones I’ve had in a long time! Very polite, knowledgeable, fast and friendly! Would definitely recommend to anyone looking for a service that ... Read More These 3 movers are the best ones I’ve had in a long time! Very polite, knowledgeable, fast and friendly! Would definitely recommend to anyone looking for a service that they do.Thanks again, Jessie, Marcos and PJ!