Safe Ship Moving Services fell short of expectations. The quoted price changed unexpectedly, and the team was unprofessional during the entire process. Several of my belo
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Safe Ship Moving Services fell short of expectations. The quoted price changed unexpectedly, and the team was unprofessional during the entire process. Several of my belongings were mishandled, arriving scratched or broken. I would advise against using this company.
Move Date:
Sep 28,2024
From:
Winston Salem, NC
To:
San Rafael, NM
Move
Cost: $5700
Official Company Response
Thank you for responding to us.
It is very clear from your review that you had a very unsatisfactory move. Here at Safe Ship Moving we have brokered over 25,000 families moves and as you are probably aware most of our consumers do not take the time to get back with us after their service unless it is less than satisfactory. We are greatly apologetic about the experience that you have endured on your transition and we are not a company that has completed so many brokered moves while our customer experience moves such as your own.
Can you please take a few minutes of your day to help us understand how we can prevent this experience ever occurring to another family that moves in the future under our brand?
Was there a problem with your estimate from the agent at the brokerage?
Was the issue a delivery timeframe or misled expectations of delivery by the agent?
Was there a problem with the carrier being a separate entity from our company?
Was there damages for the move?
Please if able provide us your job number so that I can make sure to do our due diligence on our side.
Thank you again.
Safe Ship Moving