Safeway Moving Inc Reviews

This was my 4th time hiring them and it went just as well as all my previous ones. From the team’s timely arrival to the delivery of my valuables, I was speechless at h ... Read More This was my 4th time hiring them and it went just as well as all my previous ones. From the team’s timely arrival to the delivery of my valuables, I was speechless at how well they managed it all. The final bill had no hidden costs either. They have my highest recommendation!

I was so impressed with these movers. Timothy and Joseph packed up all my goods with care, including my precious CD collection. They even helped me move my super heavy dr ... Read More I was so impressed with these movers. Timothy and Joseph packed up all my goods with care, including my precious CD collection. They even helped me move my super heavy dryer. They were very attentive and diligent with everything.

Thomas and Robert were like superheroes, lifting all my heavy stuff without any issue. They even helped me pack up my clothes and shoes, using their own wardrobe boxes an ... Read More Thomas and Robert were like superheroes, lifting all my heavy stuff without any issue. They even helped me pack up my clothes and shoes, using their own wardrobe boxes and hangers. They were very fast and efficient, but also very careful and meticulous. They were very friendly and cheerful, making my move fun and enjoyable. They’re the best in the business!

There were some good experiences with Safeway, but on the whole, it was not worth moving with them due to the thousands of dollars of damage the movers did to my brand ne ... Read More There were some good experiences with Safeway, but on the whole, it was not worth moving with them due to the thousands of dollars of damage the movers did to my brand new home, the customer service that constantly misled and ignored me, and the inability to make us whole again. I have now spent dozens of hours filling our forms, waiting on hold, and being ignored by these folks, and I am left with thousands of dollars of damage to my brand new home that they are refusing to compensate me for even though their driver has admitted fault to the damage they caused.We moved in late 2023. On the whole, the experience was fine. The company seems to pay the truckers and subcontract out local movers when they load your truck and when they unload your truck. The movers during the loading and unloading were professional, nice, and efficient. The truck drivers were generally easy to work with, although we had minor difficulty with language barriers.The issue happened when moving our belongings in to our new house. The movers improperly moved heavy items in our house, placing a sharp and pointed corner onto a hardwood floor, rotating and dragging the furniture, and gouging an otherwise well-kept floor. That's on top of damaging our dresser, our desk, and our closet door among other minor damages that aren't worth mentioning.Safeway uses a horrendous third party system to work through their claims. The website places extremely specific guidelines to deter you from actually submitting a claim, and gathering all the exact documents, pictures, quotes, and filling out forms takes hours and hours. If you do have the misfortune of working through this process, be sure to save every single bit of text, every document, and every picture locally. We submitted our claim, and we were told there were errors, and we had to resubmit every single item. We thankfully had saved every bit of information, resubmitted the identical claim, and that time there were no issues. The system seems designed to wear you out so that you can never be properly reimbursed.After an extended period of time, the third party system offered a paltry $140 to reimburse the damage that has cost us thousands to properly repair. The third party system clearly states that their recommendation is not binding, Safeway can ultimately choose how to reimburse the customer, but Safeway tries to hide behind this third party system.From that period forward, I have tried to contact the company on and off for months. I am continually placed on hold, told that "someone will certainly get back to you soon within 24-48 hours," and no one ever reaches out. I've been told to send out information about my claim to their customer service email (cs@safewaymovinginc.com), and that someone will certainly respond to my query in a short time.This entire process has been infuriating, and I cannot in good conscience recommend anyone work with this organization.

I was amazed by how easy these movers made my move. Ronald and Kevin were really fast, loading up all my furniture and boxes in record time. They even brought their own m ... Read More I was amazed by how easy these movers made my move. Ronald and Kevin were really fast, loading up all my furniture and boxes in record time. They even brought their own moving blankets and straps to keep everything secure. They were very prepared and organized with everything.

A thoroughly pleasant experience with Safeway Moving Inc. Their staff scheduled our move easily on short notice and their movers managed it superbly. We cannot recommend ... Read More A thoroughly pleasant experience with Safeway Moving Inc. Their staff scheduled our move easily on short notice and their movers managed it superbly. We cannot recommend them enough!

The actual movers (Gerrick and Kenny) who picked up and delivered my things were good; professional, quick, and took care to not damage anything.I was, however, frustrate ... Read More The actual movers (Gerrick and Kenny) who picked up and delivered my things were good; professional, quick, and took care to not damage anything.I was, however, frustrated with the moving consultants and quality control reps. The only times I got any useful information for pick up and delivery times and dates were when I initiated those discussions myself and had to follow up. I know moving long distance is harder to plan out logistically, but I also know my boxes sat in Nashville for a full week before heading to DC even when a huge storm (Helene) was on the way. The delays and lack of communication caused a lot of chaos reserving the elevator and loading dock at my apartment unnecessarily.

Anthony and his colleagues packed up all my garments, furniture, and even my grandma’s old piano with care. They were courteous and cooperative, but they did show up a ... Read More Anthony and his colleagues packed up all my garments, furniture, and even my grandma’s old piano with care. They were courteous and cooperative, but they did show up a bit behind schedule. Still, I’d recommend them if you want a smooth move.

I would not recommend Safeway if you are moving long distance and you need your belongings in a timely fashion. The sales people will mislead you to believe that your bel ... Read More I would not recommend Safeway if you are moving long distance and you need your belongings in a timely fashion. The sales people will mislead you to believe that your belongings will arrive promptly and then your items will sit in a warehouse for weeks until they decide it’s convenient to begin transporting to the destination. This is unacceptable. They tell you “it can take up to 30 days” and I should have never agreed to that. They will mislead you by saying “most shipments take 5-14 days” and it’s complete BS. I will never use Safeway again.

The customer service was top-notch. They were responsive to my queries and provided updates throughout the move. The crew was friendly and made the stressful experience m ... Read More The customer service was top-notch. They were responsive to my queries and provided updates throughout the move. The crew was friendly and made the stressful experience much more pleasant.