Starline Van Lines LLC Reviews

They are just a brokerage company that will say anything to get you to sign a contract. I explained in the estimate that I had a 10x10x8 storage unit that I hadn't seen ... Read More They are just a brokerage company that will say anything to get you to sign a contract. I explained in the estimate that I had a 10x10x8 storage unit that I hadn't seen in years, and was going to clean out a week before the move. Star Line told me the best thing to do was estimate high at the full 10x10x8 unit, and I was promised that I would only be charged for the actual cubic feet I used in my move. That way I would end up owing less upon drop-off than the original quote I was given. The week prior, I asked about adjusting the estimate based on images, and never received a response. The day before pick up, I call and ask about changing the amount and was told that it was done at the pick up. Day of the pick up, I have a bill of lading from another company with an 800cuft minimum. I tell that company, "no, this is wrong, I have way less" but because Star Lines sold them an 800cuft minimum, it cannot be adjusted. I call Star Line and they tell me to just sign the contract and that they will make it right later. After WEEKS of promised phone calls going unreturned and a lot of "it's adjusted after this," or "we haven't heard from the new company about that," I'm told by Star Lines that because I signed the other company's bill of lading (at Star Line's direction, mind you) that there was nothing they could do and I had to pay the full fee. They refuse to take any accountability, and told me to talk to the new company. The new company didn't lie to me - Star Line did. Star Line every time I spoke to them kept saying, "don't stress, we'll fix it," until they came back with "too bad, sorry." I had to pay for the full 800cu ft. At no point were they on my side, and no one would take accountability for telling me lies.

STAY AWAY!!! They pawn you off to affiliated contractors who has Better Business Bureau ratings less then 2 stars. Horrible communication. Lied about everything I was for ... Read More STAY AWAY!!! They pawn you off to affiliated contractors who has Better Business Bureau ratings less then 2 stars. Horrible communication. Lied about everything I was forced to file fraudulent charges through my bank to get my money back they are not worth the effort. If the offered to move me for free I would rather make 16 trips across country with my personal vehicle then use them that is how bad my experience was with them. STAY AWAY HORRIBLE CUSTOMER SERVICE.

This should be criminal. Quality Assurance took measurements of everything and gave an estimate. We got rid of a large portion of what was on that estimate, and when the ... Read More This should be criminal. Quality Assurance took measurements of everything and gave an estimate. We got rid of a large portion of what was on that estimate, and when the contracted movers arrive they tell us the estimate was off and we will need to pay an extra $2,000 even with that much less in inventory than we were quoted. Then they lied about being able to choose our delivery date. Once the truck was loaded and they were walking out the door, the mover wrote down that they have a MONTH long window to deliver in! 3 little kids with nothing in a new state for up to a month. This is the type of scam that should be broadcasted, so nobody else ever gets put in a position like this as a result of the company’s blatant and direct lies. I don’t know how they sleep at night, but probably better than us since we don’t even have beds now.

These individuals robbed my mom for over $6000 first they moved her stuff to storage facility claiming that she would save two months on storage fees a lot of her belongi ... Read More These individuals robbed my mom for over $6000 first they moved her stuff to storage facility claiming that she would save two months on storage fees a lot of her belongings also went missing The police had to get involved. Several items of hers were also damaged additional fees. She was not informed of prior to using this moving company or demanded. it was literally a nightmare. I am not even sure how this company is in business.

Mike, John, and Luis were extremely helpful in our recent move. They not only moved our furniture and financial assets from our POD to our apartment, but they also assist ... Read More Mike, John, and Luis were extremely helpful in our recent move. They not only moved our furniture and financial assets from our POD to our apartment, but they also assisted us in moving stuff to an external storage facility. Overall, I had an excellent experience with this company, from first intake to move-in day follow-up.

Brian and James moved everything quickly and safely! They made the process of moving so much easier for me, and I am very grateful to them. Many, many thanks for that! ... Read More Brian and James moved everything quickly and safely! They made the process of moving so much easier for me, and I am very grateful to them. Many, many thanks for that!

The moving crew was exceptionally kind and skillful. They were extremely adorable in their personality and the way they handled my belongings. I highly recommend this tea ... Read More The moving crew was exceptionally kind and skillful. They were extremely adorable in their personality and the way they handled my belongings. I highly recommend this team of friendly, hardworking guys. THANKS ONCE MORE, GUYS!

The team members were outstanding! They arrived on short notice, were really friendly, and made an extra effort to be careful with our furniture. I will definitely use th ... Read More The team members were outstanding! They arrived on short notice, were really friendly, and made an extra effort to be careful with our furniture. I will definitely use them again!

I had an amazing experience on a rainy day. Starline did a fantastic job helping me move in today, despite the weather. They quickly and properly packaged everything. Abs ... Read More I had an amazing experience on a rainy day. Starline did a fantastic job helping me move in today, despite the weather. They quickly and properly packaged everything. Absolutely, I'll use them again and recommend them to friends and relatives.

Undoubtedly, this is the best moving company I've worked with! Despite enduring an unpleasant rescheduling this morning, Mike, John, and Ben promptly relocated my family ... Read More Undoubtedly, this is the best moving company I've worked with! Despite enduring an unpleasant rescheduling this morning, Mike, John, and Ben promptly relocated my family into our new apartment. They were very professional, and I will recommend them to all my relatives and friends.