Moving is a big deal; sometimes, the only thing more stressful than packing up your stuff is finding a trustworthy moving company.
If you’ve ever tried to hire movers, you know the drill.
The moment you start googling “legitimate moving company,” the anxiety kicks in.
Who can you trust?
What if the movers you hire end up vanishing with your furniture?
What if they overcharge you for a simple 10-minute move?
Sounds like a nightmare, right?
But you’re not alone. According to a survey, about 15% of people who hired a moving company reported issues like hidden fees, damaged goods, or even stolen belongings.
So, how do you find a legitimate moving company and avoid these horror stories?
Well, it’s not as hard as it sounds. You just need to know what to look for.
From finding the best moving companies in the USA to checking out whether they're licensed and insured, there's a lot to consider. You have to do your research because every type of move comes with different challenges and opportunities.
No one wants to be hit with surprise costs or risk having their prized possessions tossed around like junk.
So, let’s discuss how to spot the real movers and avoid a moving company that is more trouble than it's worth.
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How to Find a Legitimate Moving Company
Now, I’m not gonna lie to you – finding a legitimate moving company in this world of sneaky scammers and shady operations isn’t always easy. But there are definitely ways to figure it out if you know what you’re looking for. And trust me, it’s not all that complicated once you know the red flags.
Check Their License and Registration
Ask the company for their license number. If you’re moving locally, check if they have the necessary permits.
But if you're planning a big move across state lines, you want to make sure they’re registered with the FMCSA (Federal Motor Carrier Safety Administration).
You can even go online and use the FMCSA’s search tool to confirm they’re not just a bunch of dudes with a truck.
Don’t skip this step.
Ask About Their Insurance
We are not just talking about if their truck is insured. You need to know that your belongings will be insured during the move.
We’ve heard of people showing up with boxes completely smashed because the moving company didn’t offer enough insurance coverage.
You’ll want to ask, "What happens if something gets damaged during the move?"
A legitimate moving company will be upfront about insurance. They’ll offer different options for you to choose from, like basic coverage or full coverage.
So, get the details in writing. And don't be shy about asking for the insurance documents before the big day.
Still unsure about insurance options? Learn more about how moving insurance works.
Get a Quote in Writing
If a moving company says it can give you an estimate over the phone but it's a vague "range," that's a red flag.
Legit companies will want to give you an in-person or virtual estimate, especially if you’re dealing with more than a few boxes and a mattress.
And never, ever take a quote that’s “too good to be true.” If they’re offering you an ultra-low price, ask yourself – "Why are they so cheap?"
Affordable moving companies might exist, but a price that's too low could mean they're cutting corners.
Once they give you a quote, make sure it’s in writing. A proper written estimate will protect both of you if something goes sideways during the move.
Want to make sure you’re getting the best deal? Get a free moving estimate and avoid any surprises on a moving day!
Pay Attention to Reviews
This one’s a no-brainer, but it’s worth repeating: always check online reviews before you book anyone.
Look for companies that have a solid reputation, not just good reviews from a handful of people.
Be sure to scroll through the bad reviews, too.
Not everyone will be happy, but if you see a pattern of complaints—whether about delays, damage, or customer service—it's a good indicator that you need to keep looking.
Check Google Reviews or even My Moving Journey for feedback. The best moving companies in the USA usually have a good mix of reviews, so pay attention to the overall vibe.
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Beware of Large Deposits
A legitimate moving company is NOT going to demand a huge upfront deposit.
If they ask for 50% of the payment before they’ve even moved a single box, run for the hills!
A legitimate mover will usually require a deposit of about $100, but anything more than that is a huge red flag.
They want to make sure you're serious but not rip you off.
If the company is asking for a full payment upfront, that’s shady business.
Long-Distance Moves – Extra Caution Required
If you’re planning a long-distance move, here is a little extra advice. Long distance moving services can get a little tricky.
Why?
Because some companies promise you the world, but once your stuff’s on their truck, suddenly your stuff's nowhere to be found.
Before you even think about signing on the dotted line, ask them about their process for long-distance moves.
Are they going to transfer your stuff to another moving company halfway?
Will they charge you extra fees for things like stairs or large furniture?
It’s important to know all these details.
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Ask About Their Experience and Specialties
Not all movers are created equal. If you’re moving a bunch of heavy furniture, you’re probably going to want a team of people who specialize in that.
If you’re moving a piano, make sure they’ve got experience with delicate items. That’s why it’s crucial to know what kind of moving company you're hiring.
Are they residential moving companies?
Or are they more into commercial moving services?
Be upfront with them about what you're moving so they can tailor their services to your needs.
Look for Signs of a Professional Team
When you meet with the moving company, take a good look at their crew.
Do they look professional?
Are they showing up in clean uniforms with their logo?
Are their trucks marked with the company’s information?
If not, you may want to think twice.
The last thing you want is some random people handling your prized possessions who aren’t even clearly associated with the company.
Transparency in Communication
A legitimate moving company will be transparent about every part of the move.
They won’t dodge your questions or try to sell you additional services you didn’t ask for.
They’ll tell you the pros and cons of their services and provide clear, honest communication.
Some companies out there will try to pull fast ones with hidden fees. They’ll tell you one thing on the phone and then change the story when it’s time to pay.
"Still have questions about your move? Browse our FAQ section and get all the answers you need to make moving a breeze!
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