Accurate Express Movers Reviews

These mover men do their job admirably well; they deserve everything for going above and beyond. I can use these movers again in a future. These mover men do their job admirably well; they deserve everything for going above and beyond. I can use these movers again in a future.

I was skeptical of hiring this company but they blew my mind. All my clothes were packed in different codes of colored boxes, which looked amazing. I was skeptical of hiring this company but they blew my mind. All my clothes were packed in different codes of colored boxes, which looked amazing.

Horrible experience, definitely do not use this company! I got three quotes for our move from Chicago to Denver, they ranged from $12,000 - $15,000 but with similar servi ... Read More Horrible experience, definitely do not use this company! I got three quotes for our move from Chicago to Denver, they ranged from $12,000 - $15,000 but with similar services offered, so I chose this one. Our shipment was going to have to stay in storage for a few months, and this is where I made my big mistake. I didn't know until just a few days before our move that this company is un-insurable by a 3rd party moving insurance company, even though Accurate Express states customers should obtain private move insurance on their own contract documents. At that point it was too late to change vendors, and now I am paying the price. It took three weeks after we moved into our new house for the shipment to arrive. The wait was exhausting, and a number of items were damaged in the move and without insurance the claim is valued only at pennies by the item weight, so essentially nothing. But the worst part was the missing items. In less than an hour after the driver left, I called him and the company in a panic because an important family heirloom was missing. He said it wasn't in the truck, and the company has done absolutely nothing to find it. The company contracts with a truck driver who is responsible for getting his own day laborers to work the job on the day of, and I am 100% convinced that this item was stolen by them, either when packing or unloading. It is also important to note that we received items that do not belong to us, they are from someone else's move, and the company has done nothing to try to reunite that customer with their items, which I still have. Lesson learned: pay the extra $3000-$5000 to work with a big name moving company that can be insured by a 3rd party moving insurance policy. Hopefully with all these bad reviews, Accurate Express will go out of business, and I hope that the people who work there will learn to treat customers the way they want to be treated, and that scamming people and stealing from people is immoral.

Overview: This company does not deliver your items in a timely manner, they break a number of items, and their costs skyrocket to almost double on the day of the move. AV ... Read More Overview: This company does not deliver your items in a timely manner, they break a number of items, and their costs skyrocket to almost double on the day of the move. AVOID AT ALL COSTS. Cost & Estimate: We detailed out every little item in our household and included it in the preliminary inventory. When they called the week before the move, they increased the estimate from $5k to $7k based on all of the items we provided. On the day of the move, with the items all packed in the truck, we were informed that our cost was increased again to $10k. At this point, Accurate Express was not competitive with the other companies, and if we had known they would drive up the cost on the day of the move, we would have picked another company. The move: They moved everything into the truck and loaded it well. They packed the items that needed to be packed. Then they left and said "the office will tell you when we're delivering." The wait: We called every day and they HAD NO IDEA where our items each day. They also had no estimate for when they would be delivered. The delivery: They called the night before and said they'd be driving our items from LA to Las Vegas. When they showed up, instead of a full crew like the one that loaded, this one included the pre-teen kid of one of the movers and less adult movers. They wanted to get back to LA before dinner, and so they rushed to get done. They didn't unwrap many things, and they broke a number of items. DO NOT SHIP THE FOLLOWING THINGS WITH ACCURATE EXPRESS MOVERS BECAUSE THEY WILL BREAK THEM: * Desktop computers, servers, or any large electronic equipment. Our large tower desktop computer which they packed and wrapped, arrived in a hundred million pieces and does not work. All the data and investment in the computer is lost. * Large fragile items. We shipped a large vase and stand. They arrived broken. * Anything fragile really. Lots of broken glass, cups, plates, etc. * Other things broken include a wooden table, an antique nightstand, and a custom-made wooden desk. All were damaged beyond repair, but I expect we won't see any $$ in reimbursement, which leads me to... The claims: We compiled photos and documentation of all of the broken items. We submitted them to their email address as instructed. ONE MONTH LATER, we were told we need to resubmit everything to their outsourced claims company. The outsourced claims company is sending us through paperwork hell, using little discrepancies to hold up the process and not pay out a claim. After 9 months, your claim is no longer valid, so I assume they're just wasting my time to prevent paying out any money. AVOID THIS COMPANY AT ALL COSTS.

Recently, I had Accurate Express Movers move all of my precious belongings, including my furniture. I found them to be quite helpful and courteous. Recently, I had Accurate Express Movers move all of my precious belongings, including my furniture. I found them to be quite helpful and courteous.

Please DO NOT ever use this company to move! They misquoted me, had me pay thousands extra for space I didn’t use, broke my furniture, never responded to emails or phon ... Read More Please DO NOT ever use this company to move! They misquoted me, had me pay thousands extra for space I didn’t use, broke my furniture, never responded to emails or phone calls. The people who loaded my stuff up asked me to tip them hundreds in cash so they could give me a “discounted fee”. Our unloading time was postponed several times, and the person in charge of my unloading left the site for 3 hours. I had to unload my own stuff!!! This was the worst experience dealing with a company that I have ever had. DO NOT USE! Bad business. Horrendous customer service.

Please DO NOT ever use this company to move! They misquoted me, had me pay thousands extra for space I didn’t use, broke my furniture, never responded to emails or phon ... Read More Please DO NOT ever use this company to move! They misquoted me, had me pay thousands extra for space I didn’t use, broke my furniture, never responded to emails or phone calls. The people who loaded my stuff up asked me to tip them hundreds in cash so they could give me a “discounted fee”. Our unloading time was postponed several times, and the person in charge of my unloading left the site for 3 hours. I had to unload my own stuff! This was the worst experience dealing with a company that I have ever had. DO NOT USE! Bad business. Horrendous customer service.

Who the hell said that they are the best movers? They are the worst! Overpriced and overhyped. The packaging? Pathetic. Every bit of my move was a nightmare with Accurate ... Read More Who the hell said that they are the best movers? They are the worst! Overpriced and overhyped. The packaging? Pathetic. Every bit of my move was a nightmare with Accurate Express Movers.

This Company is a Fraud. Unacceptable. Please beware!! Poor experience, STOLE MY MONEY. TOTAL SCAM. HORRIBLE PEOPLE. This Company is a Fraud. Unacceptable. Please beware!! Poor experience, STOLE MY MONEY. TOTAL SCAM. HORRIBLE PEOPLE.

Accurate Express Movers runs a con on their customers. They give an initial quote over the phone based upon an inventory list you provide. The quote is based on cubic fee ... Read More Accurate Express Movers runs a con on their customers. They give an initial quote over the phone based upon an inventory list you provide. The quote is based on cubic feet – not on weight. This initial quote will be the lowest quote you receive, and it becomes the contract that you sign when you book them. Once you sign this contract, you must pay them 25% of your moving estimate via bank wire (so, cash that you will never see again). For us, that was over. When moving day comes, the foreman will tell you that, upon a visual inspection, your stuff is going to take up far more cubic feet than the initial estimate, and you must sign a MORE EXPENSIVE revised estimate and pay them more money IN CASH or they won’t move your stuff. Keep in mind you have already paid them thousands of dollars IN CASH, so turning them down here would mean losing that money and having to start over. THEY KNOW THAT THEY HAVE YOUOVER A BARREL, WHICH IS WHY THEY DO THIS. The foreman will tell you not to worry - that you will “only pay for the cubic feet that your stuff actually takes up on the truck.” THIS IS A COMPLETE LIE – you will never be given the actual cubic foot number that your stuff takes up. At delivery, the delivery crew - which will not be an Accurate Movers delivery crew - will demand you pay the inflated price for your stuff IN CASH or they will drive away with your stuff. ALL OF THIS HAPPENED TO US. WE OVERPAID THOUSANDS OF DOLLARS over what our stuff took up on their truck –we even have photo evidence. On top of that, they never wrapped our mattress, suit was filthy and destroyed from being dragged around for weeks, and they broker stereo system BY LITERALLY THROWING THE STEREO INTO A BOX – WITHOUT ANYPACKING MATERIAL – ON TOP OF OTHER RANDOM STUFF. Accurate Express Movers refuses to pick up our calls or return our messages. THIS COMPANY IS A SCAM!!!