Americas Family & Moving Service

Our children's room was a total chaos of toys and small furniture pieces, and we were moving to a larger house to accommodate our growing family. The movers packed my dau ... Read More Our children's room was a total chaos of toys and small furniture pieces, and we were moving to a larger house to accommodate our growing family. The movers packed my daughter’s playroom carefully and wrapped each piece individually to prevent breakage or loss. They ensured the children's furniture was arranged just as it had been when we arrived at the new home, which helped the little ones adjust to their new surroundings. I love their competency and professionalism.

Moving can be a disaster, but Robert was amazing. He was organized and optimistic. He started by arranging my kitchen, treating my pots and pans like art. He studied and ... Read More Moving can be a disaster, but Robert was amazing. He was organized and optimistic. He started by arranging my kitchen, treating my pots and pans like art. He studied and inquired about unusual items that needed special care. He took extra precautions to wrap this family heirloom serving platter.

I would give this company 0 stars if I could! We schedule a full service move with them and made sure they wrote into the contract a cancellation date and a full refund!! ... Read More I would give this company 0 stars if I could! We schedule a full service move with them and made sure they wrote into the contract a cancellation date and a full refund!! They gave us 3 weeks. We called at 2weeks and 5 days to cancel because we decided to do it ourselves and they will not give us our refund! The lady that keeps answering the phone says we are not eligible for a refund even though we emailed them the contract they set up with us that says we are! The male we originally booked with is never there and will not answer our calls anymore and I’m pretty sure this female is the only employee!! She said we had to email support to speak to a higher up so we did and they never responded. We called to see if they got the email and she was the one checking the email! We are out almost 2k because of this company. They are a scam. They are a broker company and do not mention that and couldn’t even tell us what company would be coming to move our stuff!!! DO NOT USE!! We have reported them!

I was moving out of state and had a lot of concerns about timing, tracking, and delivery. The office staff walked me through the entire process before move day, and the m ... Read More I was moving out of state and had a lot of concerns about timing, tracking, and delivery. The office staff walked me through the entire process before move day, and the movers kept in touch during the long haul. Everything arrived when promised, and fully intact. Their consistent communication made this long-distance move feel manageable!

I was downsizing to a 2-bedroom flat, and I’ll admit I was emotional about it. The movers from Americas Family & Moving Service showed a level of empathy I didn’t exp ... Read More I was downsizing to a 2-bedroom flat, and I’ll admit I was emotional about it. The movers from Americas Family & Moving Service showed a level of empathy I didn’t expect – they carefully wrapped my old family furniture, asked about placement in the new space, and gave me time when I needed it. It was the best experience I’ve had in a while!

Our relocation involved multiple flights of stairs. The movers didn’t complain once and powered through. Seriously impressed with their work ethic! Our relocation involved multiple flights of stairs. The movers didn’t complain once and powered through. Seriously impressed with their work ethic!

The people I hired to move my furniture were unbelievably patient and understanding. I decided I wanted to change where some of the big pieces would go and they were happ ... Read More The people I hired to move my furniture were unbelievably patient and understanding. I decided I wanted to change where some of the big pieces would go and they were happy to help out. I am free from any protests or annoyed faces. They really wanted to know that I was content with what we came up with.

If you want a move free from stress, choose this company! The team of movers we had were both warm and talked a lot with us. Every step was taken to keep my hardwood floo ... Read More If you want a move free from stress, choose this company! The team of movers we had were both warm and talked a lot with us. Every step was taken to keep my hardwood floors safe during the job. Everything I tried with their service worked flawlessly.

Here, customer service is unlike any other. They provided me with all the information I needed before the move and were really nice through the process. Moving day ended ... Read More Here, customer service is unlike any other. They provided me with all the information I needed before the move and were really nice through the process. Moving day ended well because the movers treated all our boxes with care.

This was our first time using a professional moving company, and we noticed how structured the entire process was. They inventoried each item as it went on the truck, gro ... Read More This was our first time using a professional moving company, and we noticed how structured the entire process was. They inventoried each item as it went on the truck, grouped furniture by room, and kept a running checklist without ever breaking stride. That level of coordination turned a stressful day into a breeze!