American Choice Vanlines Reviews

Very rude and not helpful at all. Driver showed up and advised more to move then what was quoted and would be an additional $5K. Couldn't answer my questions and all I ... Read More Very rude and not helpful at all. Driver showed up and advised more to move then what was quoted and would be an additional $5K. Couldn't answer my questions and all I got from calling the company was the run-around. Driver wouldn't move me until I paid 70% of additional cost with cash or money order. (no debit or credit card). It was obvious he was not there to move me as he was alone and just for more money. They would not give me the credit as in the original agreement as this was a one-time use even though it was them who upped the cos of the original agreement. Not even the senior discount! Really? Driver left and said would be back at 7 AM the next day. I then left to get cash as bank/post office was closed. Driver pulled utility lines off pole, left wires on road and hanging in my yard without saying a word. Fire Department had been called to check out wires on road by community members. Electric company was out. Nice use of tax money don't you think. Driver showed up four hours late while I was on phone dealing with this when he showed up. Told him I would be there soon that I was on the phone. He called me from my front door and said now or they had to leave. Really? Talked to moving company who stated I was difficult to work with and by not letting them move right then I was refusing service and cancelled agreement keeping my down payment and refused to provide insurance info. As a result, here I am with no food in the house (donated to food bank the day before), no small appliances or yard tools/furniture (donated to charity). my son and I are out the cost of airline tickets and motel cancellations. And I'm difficult! Sounds like a bait and switch if you ask me.

These guys are very rude. Do not listen to the sales people or the supervisors they will scam you out of your deposit and inflate the price once they arrive. If you disag ... Read More These guys are very rude. Do not listen to the sales people or the supervisors they will scam you out of your deposit and inflate the price once they arrive. If you disagree with the new price they will still keep the deposit and not listen. They told us because we did not agree to the new price (which was double the original price) that we refused their service and therefore are not entitled to get our deposit back. They operate in bad faith and lie to you.

Moving out of my parents’ house was bittersweet, but their movers made it exciting. They handled my belongings like they were their own and even gave me helpful unpacki ... Read More Moving out of my parents’ house was bittersweet, but their movers made it exciting. They handled my belongings like they were their own and even gave me helpful unpacking tips. I couldn’t be more pleased with my experience!

The movers came 15 minutes earlier than scheduled. They inquired whether I had specific instructions, introduced themselves (thanks to Jack and James), and verified which ... Read More The movers came 15 minutes earlier than scheduled. They inquired whether I had specific instructions, introduced themselves (thanks to Jack and James), and verified which boxes were delicate. I'm overjoyed that my grandmother's china set was delivered cautiously.

Our move happened just days before Christmas, and I was worried it would be a disaster. But the movers kept everything cheerful and efficient, and ascertained that our de ... Read More Our move happened just days before Christmas, and I was worried it would be a disaster. But the movers kept everything cheerful and efficient, and ascertained that our decorations, gifts, and furniture were safely transported. They made the delivery earlier than expected and happily helped us with unpacking too. They’re the best movers we’ve hired so far!

Over the years, I've hired many moving firms, but none has been as competent and effective as this one. The crew showed up on schedule and immediately began to work. They ... Read More Over the years, I've hired many moving firms, but none has been as competent and effective as this one. The crew showed up on schedule and immediately began to work. They dismantled and mantled some of my larger furniture without charging me more. Everything about the process went smoothly!

The American Choice Vanlines & Storage crew was quick, efficient, and kept us on schedule for our transfer. Highly recommended!! The American Choice Vanlines & Storage crew was quick, efficient, and kept us on schedule for our transfer. Highly recommended!!

We've hired movers several times before, but this was our first to use American Choice Vanlines services. They did everything like we asked and even better. We couldn't h ... Read More We've hired movers several times before, but this was our first to use American Choice Vanlines services. They did everything like we asked and even better. We couldn't have gotten everything packed up and moved out without them.

From the first phone call through the final box unloading, the whole experience was first-rate. Everyone on the staff was punctual, cordial, and professional. William c ... Read More From the first phone call through the final box unloading, the whole experience was first-rate. Everyone on the staff was punctual, cordial, and professional. William careful handling of my belongings ensured that they would remain undamaged.

I have moved about a little, but I have never seen a team work so efficiently. They seemed extremely organized and had a plan for everything. In just a few short hours, t ... Read More I have moved about a little, but I have never seen a team work so efficiently. They seemed extremely organized and had a plan for everything. In just a few short hours, they had packed up my entire apartment, and they were not even cutting corners. I was amazed by how smoothly everything went. They kept me informed at every step of the process, so I understood exactly what was happening the whole time.