Amex Moving & Storage LLC

Clearer pricing would have been appreciated.

The final bill included an additional charge that I wasn't expecting. I would have preferred to have the extra cost explained clearly before the work was completed. The u ... Read More The final bill included an additional charge that I wasn't expecting. I would have preferred to have the extra cost explained clearly before the work was completed. The unexpected amount made the final part of the move disappointing. Clearer pricing would have been appreciated.

Moving Made Easy.

Outstanding long-distance moving services. Everything was delivered on time and in perfect condition! Outstanding long-distance moving services. Everything was delivered on time and in perfect condition!

Brilliant, reliable, and friendly.

The movers did a great job, and I was impressed by the way they communicated throughout the day. They informed me of loading, traveling time and unloading, making the who ... Read More The movers did a great job, and I was impressed by the way they communicated throughout the day. They informed me of loading, traveling time and unloading, making the whole operation seem well-managed.

It's a level of professionalism rarely seen today.

The movers exceeded our expectations, especially given the distance and the potential for delays. On time and in perfect shape, everything arrived. I got a call to say th ... Read More The movers exceeded our expectations, especially given the distance and the potential for delays. On time and in perfect shape, everything arrived. I got a call to say they were OK! It's a level of professionalism rarely seen today.

I can't thank them enough for helping during such a stressful situation.

I asked to be given the last-minute move, as another business cancelled on me. Fortunately they had time for me and they saved my day. This made the movers remain calm, q ... Read More I asked to be given the last-minute move, as another business cancelled on me. Fortunately they had time for me and they saved my day. This made the movers remain calm, quick and without compromising on any work done. I can't thank them enough for helping during such a stressful situation.

This is a company that is difficult to come across.

We just moved long-distance and I'm so happy with the process! The movers were always available and on time, and did everything they had said they would do. This is a com ... Read More We just moved long-distance and I'm so happy with the process! The movers were always available and on time, and did everything they had said they would do. This is a company that is difficult to come across.

This stressful day turned out to be a fun day despite everything else!

Moving is a stressful process, but it was a lot of fun thanks to the team's positive attitude! They made me laugh, comforted me in my difficulties, and toiled hard to see ... Read More Moving is a stressful process, but it was a lot of fun thanks to the team's positive attitude! They made me laugh, comforted me in my difficulties, and toiled hard to see that the job was done properly. This stressful day turned out to be a fun day despite everything else!

Avoid this company at all costs

When looking for movers I fell for the AMEX scam, thinking their glowing reviews were real when they are not. I had incorrectly assumed this was a company with its own in ... Read More When looking for movers I fell for the AMEX scam, thinking their glowing reviews were real when they are not. I had incorrectly assumed this was a company with its own intake, movers, and drivers, instead Michelle acts as logistics working with outside contractors. During our intake call with Patrick (who is a sales broker NOT an AMEX employee), I provided a detailed itemized list of everything in the move (including dimensions for furniture) with video and photos. We were quoted 960 cubic feet at around $8k for a full pack and move. We paid the deposit and were told we would receive our items in our move-in date, which was a LIE. Additionally, we were not told upfront that the last two payments had to be in money orders. On the day of the move, Austin showed up with 2 men in an AMEX truck. Though they all had AMEX shirts, it was clear that Austin was a contractor that had then found 2 people to work with him. After his walk through, Austin told us we were under quoted and said we needed at least 1500, which would take us to $12k. We were obviously upset and immediately called Michelle. She was absolutely no help in the situation, pretending not to understand why we would be mad at suddenly having to pay $4k more. Having no choice, we went on with the packing and move. It took the 3 men 11 hours. And, as we would find out later why, we ended up having to leave behind 8 pieces of furniture because we would have needed even more space in the truck. We had to scramble to sell things and lost so much money doing so. During this day of hell, we were also told that we would NOT be receiving our items on our move in day - that they have to wait for a truck to be going that direction to put our stuff on. Had we been told that before, we would have been more strategic in what we did NOT pack and to keep with us! We had to continually call and text Michelle for updates as to where our stuff was, because, we had put AirTags in some boxes we knew they hadn’t left yet. At our new home, we had to buy air mattresses and other essentials while we waited two weeks for our stuff to arrive. We also had to buy almost all new furniture. Not only was the move itself overly expensive, we ended up spending thousands more to replace to furniture we had to leave behind. The 2 men who arrived with our belongings, were also clearly contractors. While unloading, they continually mentioned how lightweight the boxes were, how many of the boxes were misshaped because they were not full, and how certain materials were placed in the wrong boxes. They asked if we had packed ourselves and were shocked to hear we had paid AMEX for packing. As we began to unpack, we found that at least 75% of the boxes were half full. Meaning, our items would have taken up less space if the boxes had actually been packed to capacity. This is a complete SCAM and utterly unacceptable. We also found broken glassware, broken mirrors, bent books, and other damaged objects, because, again, the boxes were not packed correctly. This horrible packing cost us thousands of dollars in cubic square feet. This “company” is, at its core, dishonest. They scam you into thinking they are legitimate, when in fact, no one, except Michelle, actually works at AMEX.

I would certainly recommend their services!

I had some concerns about delicate kitchenware when I recently moved. It was all nicely packed and arrived at my new home in one piece. To anyone looking for a service pr ... Read More I had some concerns about delicate kitchenware when I recently moved. It was all nicely packed and arrived at my new home in one piece. To anyone looking for a service provider, I would certainly recommend their services!

Great service all around!

We had to move our office in one day, and this crew did a great job. They packed computers, desks and important files separately to avoid any confusion. The communication ... Read More We had to move our office in one day, and this crew did a great job. They packed computers, desks and important files separately to avoid any confusion. The communications were very good throughout the move. Great service all around!