Amex Moving & Storage LLC

Everything was handled by the movers from start to finish. Despite the long distance, they delivered everything on time, took care of my belongings, and kept me informed ... Read More Everything was handled by the movers from start to finish. Despite the long distance, they delivered everything on time, took care of my belongings, and kept me informed about their location during the journey. They were friendly, skilled, and careful with my possessions. The best part was that my items arrived undamaged. The experience was simple and stress-free.

What an incredible crew! They exceeded my wildest expectations. I knew I was in competent hands with them because they arrived promptly and worked methodically. They ... Read More What an incredible crew! They exceeded my wildest expectations. I knew I was in competent hands with them because they arrived promptly and worked methodically. They took extra care with my belongings, walls, and flooring at both my previous and current homes.

Our antique collection was my biggest concern during the move, and these movers treated every piece with museum-level care. They brought special crates, wrapped things in ... Read More Our antique collection was my biggest concern during the move, and these movers treated every piece with museum-level care. They brought special crates, wrapped things in soft blankets, and loaded the truck strategically. Everything arrived in perfect shape!

The movers were incredibly accommodating and meticulous in their packing and loading. Their proficiency and speed stunned me. The movers were incredibly accommodating and meticulous in their packing and loading. Their proficiency and speed stunned me.

Impressive level of detail! They wrapped my couch in moving blankets, placed labels on boxes marked "urgent unpacking," and applied extra care to the mirrors. Their p ... Read More Impressive level of detail! They wrapped my couch in moving blankets, placed labels on boxes marked "urgent unpacking," and applied extra care to the mirrors. Their precision gave the impression of a well-organised home from the moment I stepped foot inside.

Do not recommend whatsoever. My family and I used AMEX moving when moving from Connecticut to North Carolina in August. At first all seemed well, and things were packed u ... Read More Do not recommend whatsoever. My family and I used AMEX moving when moving from Connecticut to North Carolina in August. At first all seemed well, and things were packed up completely. Items were combined from different rooms at the time and scattered into random boxes but we did not mind. We actually had a 5 star review up for this company until a few days ago. Which I should also note that the employee who was in charge of all our paperwork actually asked me to write the 5 star review and submit it right in front of her, which is why it was posted immediately and up for several months. However, now several months later we are opening up all the boxes as we finally moved into our final location, and several items are damaged and lost. My mother had several boxes of decorative plants, most of which were forcibly shoved into boxes with no paper or wrapping, resulting in them snapping in half or losing majority of their leaves/flowers. Almost all had to be thrown out We are also missing a box with a large set of crystal drinking glasses, and who knows what else was in that box. But worst of all, we are missing all of my childhood toys. I have been collecting stuffed animals since I was a little girl, and the entire set, which I had packed myself, left just for AMEX to move, is missing. Along with that, my DISNEY Lego collection which is probably worth hundreds on top of the many Disney plushies already gone is also missing. After calling the company to ask for help, not even compensation or anything, just because I would like my lost items if they have them, I was given the number to file a claim. Mind you claims are only valid 9 months from the move date, and if you know all the items within the missing boxes (pretty convenient that they mixed around items from our household into each box so we have no idea what is in each one). Complaining or asking for compensation is the last thing my family is looking for, we just want our lost items back, but it is extremely disappointing we are missing all these items in the first place. Would not recommend and I am extremely upset with the service.

I want to thank this company from the bottom of my heart I moved a 3 bed house to Florida and it was a fair price ! And it was pretty fast and they set up all the rooms f ... Read More I want to thank this company from the bottom of my heart I moved a 3 bed house to Florida and it was a fair price ! And it was pretty fast and they set up all the rooms for us thank you Amex from the Cruz family

Within 30 minutes of the packers and their supervisor arriving I was told that I had much more than was listed and I would be charged an additional $1600. She said this w ... Read More Within 30 minutes of the packers and their supervisor arriving I was told that I had much more than was listed and I would be charged an additional $1600. She said this without any evidence of any items that were not listed. This is after going over the list of items three times with the agent, even adding items. Moving is stressful and I am not young. I felt that I was being taken advantage of, moving day, house was sold! I had a melt down and told her that it was not right. She did not charge me and acted like she was doing me a favor, repeating, 'now are you happy'. They were not honest about all of the transfers to other trucks to transport my belonging to storage. When my things finally arrived at my new address, the truck did not even look road worthy and had leaked during the trip, staining furniture. Some of the boxes that arrived no longer had square corners. It was the worse moving experience I have ever encountered and would never recommend them.

must says this company are Amazing! The movers were fast and efficient they sapped everything so professionally I am amazed. Also delivery was quick we received it in NC ... Read More must says this company are Amazing! The movers were fast and efficient they sapped everything so professionally I am amazed. Also delivery was quick we received it in NC within 4 days. I highly recommend AMEX to everyone looking for trustworthy moving company.

My wife and I can't say enough about Amex Moving & Storage. The front office was a pleasure to work with and the crew that was sent to move our belongings was outstanding ... Read More My wife and I can't say enough about Amex Moving & Storage. The front office was a pleasure to work with and the crew that was sent to move our belongings was outstanding. I never saw four young men (Henry, kendry, Javier and Vicente) work so hard as they did. They were a "machine!" The move took just under 12 hours to complete and they busted their tails to the very end. They were very knowledgeable in dismantling our electronics, beds, shelving, etc. and reassembling everything perfectly. As the crew left one of the young men said, "tell your friends about us!" We most certainly will. Thank you once again!