Amex Moving & Storage LLC

I was very satisfied with the experience.

Excellent service from start to finish. The crew was efficient, courteous, and ensured everything arrived safely. I was very satisfied with the experience. ... Read More Excellent service from start to finish. The crew was efficient, courteous, and ensured everything arrived safely. I was very satisfied with the experience.

I would definitely use their service again.

Excellent moving experience from start to finish. The crew arrived on time, handled everything with care, and worked efficiently throughout the day. I would definitely us ... Read More Excellent moving experience from start to finish. The crew arrived on time, handled everything with care, and worked efficiently throughout the day. I would definitely use their service again.

This company pays for fake reviews and doesn't allow any negative reviews to stay on any platform.

This company pays for fake reviews and doesn't allow any negative reviews to stay on any platform. All of their reviews are fake. Do not recommend whatsoever. My family a ... Read More This company pays for fake reviews and doesn't allow any negative reviews to stay on any platform. All of their reviews are fake. Do not recommend whatsoever. My family and I used AMEX moving when moving from Connecticut to North Carolina in August. At first all seemed well, and things were packed up completely. Items were combined from different rooms at the time and scattered into random boxes but we did not mind. We actually had a 5 star review up for this company until a few days ago. Which I should also note that the employee who was in charge of all our paperwork actually asked me to write the 5 star review and submit it right in front of her, which is why it was posted immediately and up for several months. However, now several months later we are opening up all the boxes as we finally moved into our final location, and several items are damaged and lost. My mother had several boxes of decorative plants, most of which were forcibly shoved into boxes with no paper or wrapping, resulting in them snapping in half or losing majority of their leaves/flowers. Almost all had to be thrown out We are also missing a box with a large set of crystal drinking glasses, and who knows what else was in that box. But worst of all, we are missing all of my childhood toys. I have been collecting stuffed animals since I was a little girl, and the entire set, which I had packed myself, left just for AMEX to move, is missing. Along with that, my DISNEY Lego collection which is probably worth hundreds on top of the many Disney plushies already gone is also missing. After calling the company to ask for help, not even compensation or anything, just because I would like my lost items if they have them, I was given the number to file a claim. Mind you claims are only valid 9 months from the move date, and if you know all the items within the missing boxes (pretty convenient that they mixed around items from our household into each box so we have no idea what is in each one). Complaining or asking for compensation is the last thing my family is looking for, we just want our lost items back, but it is extremely disappointing we are missing all these items in the first place. Would not recommend and I am extremely upset with the service.

We recently used Amex moving and Storage to move my daughter from NYC to Orlando FL.

We recently used Amex moving and Storage to move my daughter from NYC to Orlando FL. Was quoted $3,500.00 for a tiny one bedroom apartment. The movers showed up at her Ap ... Read More We recently used Amex moving and Storage to move my daughter from NYC to Orlando FL. Was quoted $3,500.00 for a tiny one bedroom apartment. The movers showed up at her Apartment as scheduled and then the nightmare began. Driver had to park another 100' away so his office immediately called telling me only 75' from truck to front door is included. I said fine, charge me for the additional distance. Then they made it up to the apartment and said they didnt have a mattress cover included in the price and i would have to pay extra, then they said they wouldnt move TV's in the boxes they came in that they had to use their own crate and that would be extra, and then they said mirrors would cost extra and then they said that lamps need a special cover and that would be extra. I told the lady on the phone that i felt that this was one big bait and switch exercise and that i felt i was being taken advantage of. She immediately threatens to leave and tell her drivers to leave. I said no, i dont have time to start all over again and we had a deadline to be out of the apartment, plus they had my $700.00 deposit. She said for the extras it would be another $1,000.00. I was in shock. That is one third the amount of the entire move. I agree because they have me bent over a barrell. So now they get to Orlando a week or so later and the disaster starts all over again. Did i mention they demand Cash only at delivery so i had to get $3,900.00 in cash the day before arrival. They arrive at the house and now demand the Cash without allowing us to inventory or inspect the items. The driver get the crazy lady on the phone and she starts yelling and screaming at my wife and me and telling the drivers to just leave. Finally one of the movers opens the truck to allow us to make sure all of our stuff is there but still wont unpack it. Now she is yelling at him telling him not to do it. We finally resolve with the drivers and get our stuff, but it was an absolute nightmare. These people are crooks and will take advantage of you. I highly recommend you stay clear of this company. We have moved several times and have never been treated like this and have never paid Cash. Run fast and far from these folks.

Everything arrived safely and exactly as planned.

I was genuinely impressed by how smoothly the relocation was managed. The staff was friendly, hardworking, and treated my furniture with respect. Everything arrived safel ... Read More I was genuinely impressed by how smoothly the relocation was managed. The staff was friendly, hardworking, and treated my furniture with respect. Everything arrived safely and exactly as planned.

Working with this team is highly recommended.

I'm quite appreciative of how this relocation handled. I had anticipated a lengthy day, but it turned out to be easier than I had anticipated, and I didn't feel overly an ... Read More I'm quite appreciative of how this relocation handled. I had anticipated a lengthy day, but it turned out to be easier than I had anticipated, and I didn't feel overly anxious about my belongings. Working with this team is highly recommended.

I highly recommend them for their punctuality.

I highly recommend them for their punctuality. Most companies give you a huge window of time, but these guys called 15 minutes before they arrived to let me know they wer ... Read More I highly recommend them for their punctuality. Most companies give you a huge window of time, but these guys called 15 minutes before they arrived to let me know they were outside.

Overall, it was a smooth and reliable experience.

The movers arrived on time and handled my furniture carefully throughout the move. Communication was clear, and the delivery was completed as scheduled without any issues ... Read More The movers arrived on time and handled my furniture carefully throughout the move. Communication was clear, and the delivery was completed as scheduled without any issues. Overall, it was a smooth and reliable experience.

Top-Notch Moving Experience......

About twenty minutes before to their arrival, I received a phone informing me that they were en route. Before they began loading anything, Javier and I went through the h ... Read More About twenty minutes before to their arrival, I received a phone informing me that they were en route. Before they began loading anything, Javier and I went through the house to determine which objects were delicate and need additional padding.

Impressive from First to Last.

My building has a really narrow elevator, and the team figured out a way to get everything in without us having to leave anything behind. Impressive from First to Last. ... Read More My building has a really narrow elevator, and the team figured out a way to get everything in without us having to leave anything behind. Impressive from First to Last.