Cita Van lines Reviews

I had only a few weeks to plan my move to my second-floor apartment, but Mark and his teammates made it easy and stress-free. They were very professional and organized, a ... Read More I had only a few weeks to plan my move to my second-floor apartment, but Mark and his teammates made it easy and stress-free. They were very professional and organized, and they worked efficiently and smoothly. Jonathan even put rugs on the floor to prevent any scratches or damage. The service was great value for money, and they showed up on time as promised.

Extensive damages to our furniture and boxes: antique furniture that is completely damaged that was wrapped when put on the truck and unwrapped when arriving, antique bed ... Read More Extensive damages to our furniture and boxes: antique furniture that is completely damaged that was wrapped when put on the truck and unwrapped when arriving, antique bed frame (unwrapped) with poster snapped in half and taped together, missing boxes, mattresses and box springs either unwrapped (I was told they would be wrapped when they arrived at the warehouse) or the wrapping was ripped exposing the mattress, missing section of a desk, missing pieces of a drafting table and Adirondack chair that was loaded intact that at some point were taken apart and now are unusable, a reclining chair that is now broken, wood furniture that was simply taped together causing damage to the furniture as well as the finish, pieces of furniture that clearly fell off and were put into our children's plastic bin of clothing by someone. Virtually every piece of furniture has some damage to them, even those that were blanket wrapped-and many of the blankets had tears in them as well, exposing the furniture underneath. Nearly ALL boxes were smashed and damaged, and we are missing boxes that contained precious heirlooms. We expect a few things to go wrong, but not to this extent. Also, the driver of the truck bullied us into signing lading form & attempted to hold our furniture hostage when we were upset about the state of the items. He then left without us being able to go through the inventory together (we did not sign). Even he acknowledged that the loading of the truck was unprofessional. Cita has not returned our phone calls now & has repeatedly not given us forms to fill out a claim after saying they would. They showed up significantly late to pick up the furniture and under prepared (not enough room in the truck or covers for the bedding) despite knowing the size of our order (having received half of the down payment). We have over 200 photos of damaged goods, which can be seen here: We want a full refund as the service was horrible.

My antique dining table was the most fragile item, but the movers handled it with the utmost care. After fastening the legs and covering it with blankets for protection, ... Read More My antique dining table was the most fragile item, but the movers handled it with the utmost care. After fastening the legs and covering it with blankets for protection, they loaded it with care. After they finished, I knew for sure that I had chosen the right franchise. Upon arrival at my new house, everything was in pristine shape.

I was pleasantly surprised that the quote given by Cita Van lines was the final price paid. There were no hidden fees or extra charges. Having moved several times in the ... Read More I was pleasantly surprised that the quote given by Cita Van lines was the final price paid. There were no hidden fees or extra charges. Having moved several times in the past, I can confidently say that no other moving company comes close to providing the level of service and satisfaction that this business offers. They were very honest and transparent, and they delivered what they promised. They were also very friendly and courteous, and they thanked us for our business. Thank you to Robert and the entire team for making them my go-to moving company for any future moves.

Our furniture and other items were safely delivered because David and his team were so vigilant. The 2 men who came last weekend packed up everything so quickly. This is ... Read More Our furniture and other items were safely delivered because David and his team were so vigilant. The 2 men who came last weekend packed up everything so quickly. This is very impressive since most hourly businesses move slowly. You guys did a great job. Very good work!

We are happy that we hired Cita Van lines to assist in moving my elderly grandma into a nursing home. As per our request, the team helped us relocate on a weekday morning ... Read More We are happy that we hired Cita Van lines to assist in moving my elderly grandma into a nursing home. As per our request, the team helped us relocate on a weekday morning. From the start, Michael was a pleasure to work with, setting up all the arrangements and making us feel completely at ease. Everything went according to plan, and I got a call the morning of the move confirming the arrival time, which was exactly on time. We especially want to thank them, our moving team on that particular day, who were absolute heroes. Many thanks to every one of you!

We recently downsized to a smaller home and needed a reliable moving company to help. The team from Cita Van lines was patient and accommodating, even when we had to rear ... Read More We recently downsized to a smaller home and needed a reliable moving company to help. The team from Cita Van lines was patient and accommodating, even when we had to rearrange the layout multiple times. They worked quickly yet carefully, and made sure fragile items like our chinaware and artwork were perfectly intact. The final bill was reasonable too. We highly recommend them!

Relocating our restaurant was a monumental task, but this company’s movers handled every detail, from transporting heavy kitchen equipment to arranging furniture in the ... Read More Relocating our restaurant was a monumental task, but this company’s movers handled every detail, from transporting heavy kitchen equipment to arranging furniture in the new space, spectacularly. Their professionalism was outstanding and we recommend their services to everyone!

Cita Van lines crew was outstanding! Andrew, the lead mover, and his 5-person team came at 9 am. Each mover gave an introduction. They carried 60 cartons with crisp numbe ... Read More Cita Van lines crew was outstanding! Andrew, the lead mover, and his 5-person team came at 9 am. Each mover gave an introduction. They carried 60 cartons with crisp numbers and color coding for every room. They used five layers of bubble wrap to protect my China set. They took extra care and attention when handling my porcelain collection.

What a fantastic experience I had with them! Professional, efficient, and fast moving services are what they offer. Thanks to the careful packing and clear instructions, ... Read More What a fantastic experience I had with them! Professional, efficient, and fast moving services are what they offer. Thanks to the careful packing and clear instructions, this move was the easiest one I've ever experienced. Personally, I would recommend them to anyone in need of a moving company.