Cross Country Moving Group Reviews

We hired these professionals to move from AZ to IN and were incredibly impressed with their efficiency, professionalism, and friendliness. This has undoubtedly been the m ... Read More We hired these professionals to move from AZ to IN and were incredibly impressed with their efficiency, professionalism, and friendliness. This has undoubtedly been the most stress-free move I've ever experienced. Without a doubt, I'd choose them again for any future moves.

Words experience ever.!! They give a price over the phone after going over every item, and boxes we had, all to take my deposit. When the moving day arrived, the truck ... Read More Words experience ever.!! They give a price over the phone after going over every item, and boxes we had, all to take my deposit. When the moving day arrived, the truck driver when over everything, and call the company, and say that the 26 foot truck they send was not all for me, I suppose to used only have of the truck, base on the space the company set for us, we had a two story house with 3 rooms, two dining areas, and two living areas, plus around 50 already packed boxes.. REALLY,ONLY HAVE A TRUCK.!! Definitely and strategic way to get customers to pay more at the day of moving. They wanted us to pay another $2700 after been contracted and paid a deposit of almost $2000..be careful people, NOT A TRUSTWORTHY COMPANY.!!

The response time for getting a quote was right away, same as other brokers. I decided to go along with them since they came off very professional. (wrong decision #1) G ... Read More The response time for getting a quote was right away, same as other brokers. I decided to go along with them since they came off very professional. (wrong decision #1) Gave them the list of items I needed to move which were a bed, living room set, 2 large boxes, office desk, and a tall dresser. They quoted for $1600. The person that did the quote listed whatever he wanted to list that can come out of a 1 bedroom and included in the quote along with 10 boxes and. When I called to do the booking I told him exactly what I had, and he mentioned that removing the boxes wouldn’t make a big difference and the price would be the same because of the large items. So I went with it (wrong decision #2). They made me pay roughly around $600 right away as a deposit. They scheduled my delivery for Sunday. I had to fly out to GA that Tuesday. On Thursday someone from the company claiming to be Quality Control called me to review the quote. We went over the items I had and the quote. He put me on hold to come back and said that my quote was going to go up by $600.After I went nuts, he reworked it down to $80 extra. After 30 minutes of arguing, I said forget it and agreed to pay the $80 extra (wrong decision #3). Sunday came. No phone call. No driver. Nothing. My stuff never got picked up. Who do I call on a Sunday? I wasn’t even given a driver number by the company that dispatched the driver and confirmed to me on Friday that the driver would come on Sunday. But NOTHING. I called Monday morning and they reached out to the dispatched company and blah blah. Called me back to say the driver canceled the job and was calling the company over the weekend to let them know. Not call me but the office in Florida, while I was home waiting with my stuff packed like a dummy. They said they are going to find another company to pick up my items. They call me hours later and found a company that would pick Tuesday or Wednesday. Long story short it was going to be Wednesday so I ended up missing my flight, and paying $200 for it. My pick up window was 12 pm -2 pm. The guys didn’t come until 8 pm because they were picking up other items. Took 3 hours. They were very nice and professional. When they got done wrapping up my items nicely and loaded them up in the truck, came for some paperwork. The guy informed me that my bill has to be recalculated because my items use more cubic foot than what was reserved. So I had the option to finalize by cubic foot right then and there or gamble on my items going to the warehouse and be weighted for them to come back and tell me some crazy price. Ok let me pay the difference of cubit footage. After calculations of his cubic footage boom $120 added to my bill. I paid for half of the remaining balance. 3 weeks later, and after couple of phone calls from me looking to get a delivery date that was supposed to happen 5-7 business days from pick up, my items get delivered. Before they unload my items, I had to pay the driver, not knowing if all my items are there or damaged or anything. I give the driver the final $580 and he had to give me $5 of change. I am still thinking no big deal because I am going to tip the guys that are going to unload. They unload all my stuff. My tall dresser came off JACKED UP, ready for trash. One of the guy told me that when furniture like that get transported and stuff it doesn’t usually stay together and blah blah. They put my bed together. The driver who was not even part of the unloading crew, I guess had another delivery to make and wanted to go so he came upstairs and informed that they wouldn’t put together my desk back cause it’s too many pieces and they don’t put together furniture like that and blah blah. Even though the movers broke the desk down. Told me straight up NO we will not put it together. They packed up and left, I didn’t end up tipping the movers, I put back together my desk, and the driver still took with my $5 change. LONG STORY SHORT GO WITH ANOTHER COMPANY.

I am a nurse practitioner and have made professional moves in the past and this was by far the worst moving experience of my life. I have three children and booked this m ... Read More I am a nurse practitioner and have made professional moves in the past and this was by far the worst moving experience of my life. I have three children and booked this move 6 weeks in advance in order to try to make it as smooth as possible. - My initial estimate was very inaccurate and the final price was more than DOUBLE the estimate despite only adding a few additional items. -My movers never came in the two day window I booked. They claimed they had a "flat tire" and they were 2 hours away and that was at 1pm on the second day of the potential move. -They were 3 hours late on the day they finally arrived. -They broke several of my boxes and my filing cabinet loading the truck -They handled the piano TERRIBLY even though we paid a special $200 fee for special handling. -They had NO blankets or anything to cover any of my furniture even though that was listed as a part of the contract. -They arrived smelling of marijuana -The movers stole one of our kitchen items -They were 6 hours late delivering my items This was a devastating experience and the company reimbursed me $200 therefore recognizing how terrible they were but for a $7000 move that is basically a joke. I am happy to provide anyone on here photos and video of just how terrible this moving broker is- they clearly do not have any vetting process for the local moving companies they order

The crew is currently helping me relocate. They were remarkable in every way: thorough, kind, and flexible. Working with them was a delight, as they salvaged and improved ... Read More The crew is currently helping me relocate. They were remarkable in every way: thorough, kind, and flexible. Working with them was a delight, as they salvaged and improved upon our shoddy initial packaging efforts.

I chose cross country moving because they quoted me half what a dozen other companies quoted me given the same inventory list. Ended up charging me double the quoted amou ... Read More I chose cross country moving because they quoted me half what a dozen other companies quoted me given the same inventory list. Ended up charging me double the quoted amount anyway. Oh, on top of that, they damaged nearly every piece of furniture I own as well as my new apartment’s floors, they used my own $500 linen comforter as a couch wrap and then threw it out, and now I’m spending days on end photographing and documenting the damage to hopefully get some money back from the~10k worth of damage they’ve done. Something happened in the last month that turned this 5 star rated moving company into a 1 star rated demolition company. Stay clear.

Worst of 8 moves Do no use this company! Horrible customer service Did not deliver on contract terms -Subcontracts: eliminate and go directly to larger moving company Sh ... Read More Worst of 8 moves Do no use this company! Horrible customer service Did not deliver on contract terms -Subcontracts: eliminate and go directly to larger moving company Shanna Hynick does not know customers are the reason they are in business. Does not know what subcontractor is doing at nay given time.

I’m not gonna go into all the details as it’s extensive but basically I used this company to move my things from Co to Tx and when my things arrived the driver scamme ... Read More I’m not gonna go into all the details as it’s extensive but basically I used this company to move my things from Co to Tx and when my things arrived the driver scammed me for extra money and the important items were damaged beyond repair. Its been 2 months and still haven’t heard anything back from them. I will post the pictures and leave the decision to you if you want to use this horrible company.

I had to supervise the movers closely to ensure all glassware was properly secured and protected. John and Sinclair seemed like they needed to be more careful while packi ... Read More I had to supervise the movers closely to ensure all glassware was properly secured and protected. John and Sinclair seemed like they needed to be more careful while packing my possessions and unloading, as they didn't care about them and just wanted to rush through the task.

Any estimate you receive from them is likely to be inaccurate because they are merely a middleman between customers and movers. Terrible experience My protests were disre ... Read More Any estimate you receive from them is likely to be inaccurate because they are merely a middleman between customers and movers. Terrible experience My protests were disregarded, AVOID COMPLETELY AND DONT USE.