They called to say they were arriving. Then I was waiting for them to contact me as they started filming my move. (I was out-of-state and not able to be there in person.) ... Read More They called to say they were arriving. Then I was waiting for them to contact me as they started filming my move. (I was out-of-state and not able to be there in person.) The next time they contacted me was when they sent me a photo of the empty storage unit after they were gone! I was Livid because I assured by the sales person Michael that there would be a VIDEO of the move, which Never happened! It was a key feature he used to get me to have confidence to book with them. My inventory was never properly or accurately logged. They did not write anything on the inventory list instead they sent a paper with a line drawn down for the inventory.( Throw and go). When my furniture was delivered several things were MISSING, BROKEN, CRUSHED or completely DESTROYED! The two main reasons I decided to book Direct Relocate They assured me they were not a broker There would be VIDEO taken during my items being moved! This did NOT happen. What actually took place :asked on the same tractor trailer with no clear or secure separation of belongings. This seems to be why and how furniture gets mixed up and ends up at the WRONG DESTINATION. Only after this horrific experience did I a friend find their Google reviews. Completely different from the reviews on their website! Other customers also complaining about missing furniture and receiving furniture that didn’t belong to them. I’m still missing my kitchen bar stool, I found only 1 of 2. The delivery driver had the NERVE to harass me for a tip after seeing how extremely upset I was over having my furniture arrived damaged, destroyed and some missing. Unacceptable! Buyer BEWARE. If any other victim of Direct Relocate is reading this and ended up with furniture that didn’t belong please reach out. I’m still missing my kitchen bar stool among other things.

Shane was great. However when I needed to cancel my move getting my deposit back was a very bad experience. They said 10-14 days. It’s been 23 day/17 business days and ... Read More Shane was great. However when I needed to cancel my move getting my deposit back was a very bad experience. They said 10-14 days. It’s been 23 day/17 business days and I still haven’t received it. They told me there is a cue. Feels like a Ponzi scheme where they only refund when they get a new account. To be clear they didn’t provide any service. This was a deposit.