Direct Relocation Services LLC

I’d read a bunch of reviews before choosing a mover, and this team lived up to their glowing reputation. I have a monstrous king-size bed with a complicated frame, and ... Read More I’d read a bunch of reviews before choosing a mover, and this team lived up to their glowing reputation. I have a monstrous king-size bed with a complicated frame, and I was sure it’d be a headache. However, they whipped out their tools and took it apart in no time, storing every bolt and screw in clearly marked bags. My artwork and mirrors got the VIP treatment with corner protectors and bubble wrap. The group was all smiles and jokes, but still totally professional. Everything arrived undamaged, and the reassembly was quick.

Our condo move came with a very tight elevator schedule and a building with too many rules. The team honored all guidelines, and everything was under control in spite of ... Read More Our condo move came with a very tight elevator schedule and a building with too many rules. The team honored all guidelines, and everything was under control in spite of the restriction. They were patient with the delays and by the time the job was over the building staff were impressed as well!

I had to transport the contents of a small storage unit to my home on a narrow time frame. They organized everything with efficiency which is what impressed me most, thei ... Read More I had to transport the contents of a small storage unit to my home on a narrow time frame. They organized everything with efficiency which is what impressed me most, their speed and their attention to detail. Carefully sorted and stacked were items I hadn’t labeled correctly. Fantastic experience all around!

The movers were great. They packed my electronics and utensils very well. I was delighted with how they safely wrapped my large mirrors and artwork, unloaded everything i ... Read More The movers were great. They packed my electronics and utensils very well. I was delighted with how they safely wrapped my large mirrors and artwork, unloaded everything into the truck, and placed it where I needed it using ropes. Their prices were very reasonable, and I highly recommend them!

This was my first move using professionals, and it was worth every penny. They brought all the supplies, packed every room with precision, and even color-coded boxes so i ... Read More This was my first move using professionals, and it was worth every penny. They brought all the supplies, packed every room with precision, and even color-coded boxes so it would be easy to unpack. I’ll hire them again for sure!

They handled our local relocation with professionalism from start to finish. Their communication was clear and their work flawless. Recommended 100%! They handled our local relocation with professionalism from start to finish. Their communication was clear and their work flawless. Recommended 100%!

We hired Direct Relocation Services LLC team for a small apartment move, and even though it was a short job, they gave us the same attention and care you’d expect from ... Read More We hired Direct Relocation Services LLC team for a small apartment move, and even though it was a short job, they gave us the same attention and care you’d expect from a much bigger move. Our things were padded, packed and delivered in top-tier state. Kudos to them!

Most of my belongings were delivered, and I did receive a $500 settlement from Direct Relocation Services, which was more than the minimum liability rate for lost or dama ... Read More Most of my belongings were delivered, and I did receive a $500 settlement from Direct Relocation Services, which was more than the minimum liability rate for lost or damaged items under standard moving coverage (typically $0.60 per pound). I appreciated that gesture. That said, anyone using a broker or long-distance moving company should be very careful about the fine print regarding liability. I lost many personal items, including my wedding dress, a family heirloom purse, all of my pants and shorts, tools, and other essentials. Other items arrived broken (a TV, table lamps, and some vintage collectibles, among other things). Due to how valuation works in these contracts, even highly sentimental or expensive items are only covered for a fraction of their worth unless you purchase extra insurance which, after this experience, I would 100% recommend. I asked if it would be possible to check with other customers on our shared route in case items were mistakenly delivered elsewhere, but was told that this isn’t something they do. (The delivery driver did mention he tried to deliver our living room rug to someone else, but the customer noticed it wasn’t theirs). Many of my boxes arrived crushed, and some were water-damaged. Several items were broken or moldy when unpacked. There were also multiple delivery delays. Unfortunately, I was told that the broker (Direct Relocation Services) is not responsible for those issues and that any claims must go through the carrier directly. That’s an important distinction consumers should know up front. I recommend documenting everything in detail, using third-party insurance, and doing deep research on both the broker and the actual carrier that will handle your belongings. These kinds of surprises are incredibly common in cross-country moves.

Their moving team handled our move expertly, despite the short notice. They were professional, efficient and kind. We’d hire them again! Their moving team handled our move expertly, despite the short notice. They were professional, efficient and kind. We’d hire them again!

My move got pushed up a week due to unforeseen circumstances. Luckily, this company was able to accommodate my last-minute request. They arrived on time and worked dili ... Read More My move got pushed up a week due to unforeseen circumstances. Luckily, this company was able to accommodate my last-minute request. They arrived on time and worked diligently to pack and load everything. They were very understanding of my stress and went above and beyond to ensure a smooth move.