Direct Relocation Services LLC

This was my first move using professionals, and it was worth every penny. They brought all the supplies, packed every room with precision, and even color-coded boxes so i ... Read More This was my first move using professionals, and it was worth every penny. They brought all the supplies, packed every room with precision, and even color-coded boxes so it would be easy to unpack. I’ll hire them again for sure!

They handled our local relocation with professionalism from start to finish. Their communication was clear and their work flawless. Recommended 100%! They handled our local relocation with professionalism from start to finish. Their communication was clear and their work flawless. Recommended 100%!

We hired Direct Relocation Services LLC team for a small apartment move, and even though it was a short job, they gave us the same attention and care you’d expect from ... Read More We hired Direct Relocation Services LLC team for a small apartment move, and even though it was a short job, they gave us the same attention and care you’d expect from a much bigger move. Our things were padded, packed and delivered in top-tier state. Kudos to them!

Most of my belongings were delivered, and I did receive a $500 settlement from Direct Relocation Services, which was more than the minimum liability rate for lost or dama ... Read More Most of my belongings were delivered, and I did receive a $500 settlement from Direct Relocation Services, which was more than the minimum liability rate for lost or damaged items under standard moving coverage (typically $0.60 per pound). I appreciated that gesture. That said, anyone using a broker or long-distance moving company should be very careful about the fine print regarding liability. I lost many personal items, including my wedding dress, a family heirloom purse, all of my pants and shorts, tools, and other essentials. Other items arrived broken (a TV, table lamps, and some vintage collectibles, among other things). Due to how valuation works in these contracts, even highly sentimental or expensive items are only covered for a fraction of their worth unless you purchase extra insurance which, after this experience, I would 100% recommend. I asked if it would be possible to check with other customers on our shared route in case items were mistakenly delivered elsewhere, but was told that this isn’t something they do. (The delivery driver did mention he tried to deliver our living room rug to someone else, but the customer noticed it wasn’t theirs). Many of my boxes arrived crushed, and some were water-damaged. Several items were broken or moldy when unpacked. There were also multiple delivery delays. Unfortunately, I was told that the broker (Direct Relocation Services) is not responsible for those issues and that any claims must go through the carrier directly. That’s an important distinction consumers should know up front. I recommend documenting everything in detail, using third-party insurance, and doing deep research on both the broker and the actual carrier that will handle your belongings. These kinds of surprises are incredibly common in cross-country moves.

Their moving team handled our move expertly, despite the short notice. They were professional, efficient and kind. We’d hire them again! Their moving team handled our move expertly, despite the short notice. They were professional, efficient and kind. We’d hire them again!

My move got pushed up a week due to unforeseen circumstances. Luckily, this company was able to accommodate my last-minute request. They arrived on time and worked dili ... Read More My move got pushed up a week due to unforeseen circumstances. Luckily, this company was able to accommodate my last-minute request. They arrived on time and worked diligently to pack and load everything. They were very understanding of my stress and went above and beyond to ensure a smooth move.

A sudden job offer meant a last-minute move across FL. These movers were lifesavers! They were really flexible and managed to squeeze my 1-bedroom apartment move into the ... Read More A sudden job offer meant a last-minute move across FL. These movers were lifesavers! They were really flexible and managed to squeeze my 1-bedroom apartment move into their schedule the very next day. The two movers worked quickly and efficiently, packing everything with care and loading it onto the truck.

They were excellent movers! They dealt with my belongings expertly and quickly. These reviews can help you guys determine how trustworthy they are. They were excellent movers! They dealt with my belongings expertly and quickly. These reviews can help you guys determine how trustworthy they are.

Among all the moving companies I have tried throughout the years this one proved to be the most effective. James crew showed excellent customer satisfaction training that ... Read More Among all the moving companies I have tried throughout the years this one proved to be the most effective. James crew showed excellent customer satisfaction training that produces remarkable results in their work. I was so impressed!

Their professional nature helped me relax as I started to worry about relocating my twin children's bunk beds and gaming consoles. Everything was in good hands! ... Read More Their professional nature helped me relax as I started to worry about relocating my twin children's bunk beds and gaming consoles. Everything was in good hands!