DO NOT USE THIS COMPANY!! I initially set up a move to be made on June 15, 2024 from Missouri to Indiana. I gave them an itemized list of items to move, the size of my
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DO NOT USE THIS COMPANY!! I initially set up a move to be made on June 15, 2024 from Missouri to Indiana. I gave them an itemized list of items to move, the size of my home, how many bedrooms there are, all the information. They wrote up a contract with all that information, including the amount of space they estimated would be needed for everything I told them. I also chose to pay extra for the “white glove” option which they were supposed to pack up to 100 boxes, some small, some medium, and some large. The contract amount was $3995. I paid a down payment of $1195. I kept in contact with Makala who set up the contract and was very nice. However, once the man, Derrick, called me to set up the time of when they would get there and go over the items that I had on the list, things began to go downhill. He rushed me through it, and I asked if I could add a couple more items to the list that I forgot before, and he said yes but wouldn’t give me a price on how much more that would be. Well, on that day that they showed up, they brought a very small truck and two guys. They went through the house and said that this was way more than they thought and that it was going to cost upward of $12000. Obviously, this was drastically different than our contract amount. They left and we got in contact with Derrick, and he was very rude, saying we wanted a lot more moved than what we told them. We made a video of everything and expressed very clearly that anything that was not included on the itemized list would not need to be moved (which was quite a bit of stuff. He also never adjusted the itemized list with the items that I asked about, which was ok. I was contemplating taking those things with me anyway. I was fine to not move them). That seemed to be too complex for him. I asked that they adjust the size of the next truck they send to be able to fit the amount that we had agreed on. They came up with the cubic feet they would need for the stuff that we agreed to, NOT US. He said yes and we set up another time for them to come two weeks later. Well, they showed up with the exact same size truck and no notes about everything we had already been through. Again, they stated they don’t have enough space on the truck. The young guy that showed up with the truck understood that we just wanted the specific items on the list and the boxes that were supposed to be packed but there was no way those items would fit in the truck they sent him with. We got in touch with the Derrick, while the mover guy was still there, and he berated and belittled me stating that I was refusing to pay to move my items and “this is the second time we have sent a truck out to you people and you are trying to move more than what you said and aren’t willing to pay for it”. He would not listen to a word I said. That was the very worst customer experience I’ve had in my life, and I’ve moved many times with movers that the Navy arranged. He would not allow us to speak with a supervisor or manager or whoever was his boss. We ended up canceling it because we NEEDED to get our stuff moved out and had to do it ourselves. We forfeited our deposit because we could no longer communicate with that man. PLEASE PLEASE PLEASE do not use them and save your money for a company that will actually care about you. Allow me to save you the stress, money, and hassle!
Move Date:
Jul 30,2024
From:
Crystal City,
MO
To:
Frankfort,
IN
Move
Cost: $12000
