Freedom Express Moving And Storage

Crew members were polite!

Maxwell and David took on the difficult task of relocating our family to a new home. The knowledgeable crew made sure our stuff arrived without a scratch by expertly navi ... Read More Maxwell and David took on the difficult task of relocating our family to a new home. The knowledgeable crew made sure our stuff arrived without a scratch by expertly navigating hilly and constrained routes. They also assisted us in carrying our cumbersome wood-burning stove up some stairs. Their commitment and determination of perseverance were really inspiring.

Very pleasant

You really hit the jackpot with the people you got in here to help us out. Please know how much I value your help. We definitely recommend these people. ... Read More You really hit the jackpot with the people you got in here to help us out. Please know how much I value your help. We definitely recommend these people.

BAIT AND SWITCH

BAIT AND SWITCH. I hired them, were given promises for delivery dates, they broker to another company Overland Van Lines (who was great), and then wont answer calls or ca ... Read More BAIT AND SWITCH. I hired them, were given promises for delivery dates, they broker to another company Overland Van Lines (who was great), and then wont answer calls or call back when you try and get them on the phone to discuss anything about the original commitment. Nichole - the salesperson - apparently is out with illness. Richard is an idiot and tells you he cant help you, Tommy doesn't return phone calls on his office line or personal cell - 786-232-3627 - and Tom - his father and owner, doesn't exist. They're a Florida based shiest company with a random address at a building they don't operate out of. DO NOT HIRE

Terrible

Moving from FL to VA. Nichole assured me I would be working for her team from start to finish. Instead I was contracted out to softbound. They were fine I guess, but ende ... Read More Moving from FL to VA. Nichole assured me I would be working for her team from start to finish. Instead I was contracted out to softbound. They were fine I guess, but ended up charging me an extra $1000 for my items even though I provided Freedom Express with a list of all my items, pictures, and dimensions. Richard told me he would call me before my move and never did. Now I’m getting told that softbound charges a whole list of fees that is going to raise my price by at least $200. I’m so serious that you should not trust these people.

So Unreliable

Lied to us about delivery time, lied to us about cost, never offered any help once our stuff was on the moving truck. Also they removed all Google reviews because they ... Read More Lied to us about delivery time, lied to us about cost, never offered any help once our stuff was on the moving truck. Also they removed all Google reviews because they were getting such bad criticism... says a lot about the company. Please do not use them, there are plenty of reliable moving companies who will not cheat you out of money at every turn. Actually they're not even a moving company... they just broker relationships between the client and a 3rd party moving company. Total scam.

Immensely satisfied

Incredibly helpful staff. When the other moving firm made me fill out paperwork before refusing to provide the services because they were “too busy,” Freedom Express ... Read More Incredibly helpful staff. When the other moving firm made me fill out paperwork before refusing to provide the services because they were “too busy,” Freedom Express Moving And Storage came to my rescue. The week before the relocation, we were given (for free) the boxes we would need. There wasn’t a single hiccup in the entire process, and the actual relocation went down without a hitch. I had no idea relocation could be that easy.

Poor experience

On Oct. 29, 2016, the owner of Freedom Moving, Tyler John Hood, came to our home with two of his employees and helped us move into our new home. Upon further inspection m ... Read More On Oct. 29, 2016, the owner of Freedom Moving, Tyler John Hood, came to our home with two of his employees and helped us move into our new home. Upon further inspection my wife realized that her jewelry, credit cards, and other valuable items were gone. We contacted the owner and he promptly responded by saying that he would return all items and do anything possible to make things right. A month after the move we discovered that some of the items that had been returned were damaged or missing parts (broken gold necklaces with missing links, dented refrigerator door, scratched/broken furniture) and we also realized that items were missing from our garage (power tools, two new washer hoses, new moving straps). Tyler was notified by text, but he was indifferent to our situation by first denying that anything was stolen and then saying that it was too late to claim any losses (one month after). Ultimately, Tyler refused to assist us in any way and denied us the right to receive an insurance claim form. We disputed the charges on the credit card that we used to pay for his services and he responded by harassing us and referring to us as frauds, thieves, liars and con artists. At this juncture we are asking for a settlement of $1,100 (the difference between the cost to repair/replace damaged/stolen items ($2,000) and what was charged for the service(-$700)). Our advice to anyone reading this review is to make sure that you keep a record of any valuable items in your home and don't trust anyone, even if they have five star reviews on Yelp. Also, if this has happened to you, you have 9 months to file a claim with the company's insurance. You should keep all of the damaged items and report any theft to the proper authorities (police, public utilities commission) as soon as possible.

Highly recommended

Experienced, kind, good-humored, polite, all-around great service and kept right to my time/$ limit. Experienced, kind, good-humored, polite, all-around great service and kept right to my time/$ limit.

This company is fraudulent

DO NOT USE FREEDOM EXPRESS MOVING & STORAGE. I have never written a review before but because of our horrible experience, I feel moved to save someone else from this expe ... Read More DO NOT USE FREEDOM EXPRESS MOVING & STORAGE. I have never written a review before but because of our horrible experience, I feel moved to save someone else from this experience. Freedom to this company means that they have the Freedom not to deliver your furniture, the Freedom not to return your calls, the Freedom not to assist, the Freedom not to act professional. We had a delivery date set for 2 days after we moved, it has been a week and the company is not returning our calls.

Deceitful, dishonest

DO NOT BOOK THIS COMPANY. Beware this is not a direct moving company. It is a broker and not a good one. Paula, after multiple discussions about how Ian did not do a good ... Read More DO NOT BOOK THIS COMPANY. Beware this is not a direct moving company. It is a broker and not a good one. Paula, after multiple discussions about how Ian did not do a good job giving us accurate information dodged my calls and avoided providing any money back. We called them approximately 20 times and never got any information. We finally gave up which I believe was their plan. So sad nice voices on the phone don’t provide good customer service.