This I company is a broker. Their customer service is completely lacking, not customer friendly, and, quite frankly useless.
It took multiple calls to all of the vario
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This I company is a broker. Their customer service is completely lacking, not customer friendly, and, quite frankly useless.
It took multiple calls to all of the various phone numbers (including a wrong # provided by the Quality guy) to get a pick up date for a small amount of goods being shipped from FL to SC (this was not a complete move). After finally getting a pick up date, they could not tell us when the shipment would even leave Florida, as it was not a full truck load.
The shipment did leave and was delivered to our daughter, BUT there was only one guy with the truck who did not put the bed together and could not get another piece of furniture upstairs by himself, and thus had to gain help from a family member. THIS IS A DIRECT VIOLATION OF THEIR CONTRACT!
Because our shipment was small, we were told there would be a reduction in the final payment based upon the weight, but the driver demanded full payment IN CASH (with a 90 minute delivery notice on a Sunday) before unloading the truck.
Tried to reach our sales person today, as I am seeking a partial refund. He referred me to their customer service # but naturally they did not answer the phone and I had to leave a message.
VERY DISAPPOINTED IN THIS COMPANY AND WOULD NOT RECOMMEND.
Move Date:
Sep 07,2023
From:
Clearwater, FL
To:
Simpsonville, SC
Move
Cost: $1300