Midland Van Lines

look for another company

I just moved cross country from Philadelphia to Colorado. Looked for moving companies this past winter to try and prepare and maybe get a better rate. Contacted Midland v ... Read More I just moved cross country from Philadelphia to Colorado. Looked for moving companies this past winter to try and prepare and maybe get a better rate. Contacted Midland van lines after a few google searches and reading websites and the customer service/sales person I talked to was great. He was very responsive and flexible and explained that because I booked in February, I’d get a discounted rate. A few days later I had a phone call for about 30 min. Where I went over all the inventory they should expect to pick up and move to calculate approximate square footage. I always oversell how much I have because I know boxes and things add up so I hold them in detail every piece of furniture from my 1-bedroom house and they quoted me around 8,000. I thought this is expensive but it’s cross country and for the ease of not having to transport all my things and drive a big truck on the highway it seemed necessary.2 more phone calls confirmed the inventory and estimate.Day of the move They loaded the truck and found that the space needed was roughly 50% more than originally quoted moving the sum to over $12000. But at this point it was either pay the extra $4000 or lose the $3500 deposit I had paid.I left on Thursday and arrived on Saturday and then the communication was almost non-existent. someone called me 14 days later telling me that they’d be there in a few days.then they asked me if an 18 wheeler would fit in my lot and I said i don’t know and warned them of a sharp turn to get into the lot.3 days later (3rd Sunday after the move) they arrive with an 18 wheeler and say that because it can’t fit in the lot, I have two options:1. ⁠Go myself to rent a smaller U-Haul/truck and they will load things onto it, but then I have to drive it to my apartment and unload everything myself (I am not strong enough to move my furniture by myself) or2. ⁠Pay $1200 for them to go rent a smaller truck and shuttle the stuff for me from the 18 wheeler to my apartment.So the original total of $8000 is now $13000.Last kicker and most devastating is that I’m a jeweler and the only box missing was the one with all my jewelry and metal work from the last decade. Easily over $35,000 in value and they couldn’t help at all. Just told me to file a police report.

Dishonest and Scam Moving Company!

My experience with this moving company was nothing short of a nightmare, revealing a blatant scam and utter incompetence. From the outset, they demonstrated a complete la ... Read More My experience with this moving company was nothing short of a nightmare, revealing a blatant scam and utter incompetence. From the outset, they demonstrated a complete lack of professionalism and respect for their clients. They arrived nearly four hours late without any prior notice or updates, showcasing their disregard for punctuality and customer time. This delay was just the beginning of a series of failures that exposed their true nature as a low-rate, untrustworthy broker rather than a legitimate moving service. The site foreman, Sean, sat in his car for hours without any effort to manage the move or communicate with the clients, while the contracted packers lacked basic tools, had limited boxes, and ran out of wrapping paper within just two hours. This level of disorganization and poor planning caused significant frustration among the workers, with some even threatening to abandon the job altogether. Such behavior underscores their inability to handle a professional move and their blatant neglect of customer needs. When contacted, the company's representative, Gary, who claimed to be the Director of Quality Assurance, offered empty promises of improvement that never materialized. The conflicting information about the storage location of belongings—one from the foreman and another from the main office—further demonstrated their dishonesty and lack of coordination. It became evident that this company was a scam, preying on unsuspecting customers with false assurances and substandard service. The truck provided was equally inadequate, equipped with only two straps and no support bars or bunking capabilities, risking damage to belongings and safety. Such negligence should warrant investigation by the FMCSA, as their practices clearly violate safety standards. I do plan to file a formal complaint at protectmymove.gov, urging others to do the same. This company’s customer service is a facade designed to deceive and lure victims into their trap. Representatives like James Listen and Sandra are part of this scam, offering false promises to keep victims engaged until the inevitable disappointment. The entire operation is a wolf in sheep’s clothing, preying on vulnerable customers and exploiting their trust. In conclusion, this experience highlights the importance of thorough research and skepticism when dealing with moving companies. Falling for their scam resulted in a complete loss of trust, financial waste, and emotional distress. Customers must be vigilant, read reviews, and avoid companies like Midland Van Lines at all costs. Their deceptive practices and lack of accountability make them unfit to operate within the industry, and they should be shut down to prevent further victimization.

TOTAL DECEPTION- UNETHICAL

TOTAL DECEPTION- UNETHICAL - UNPROFESSIONAL- PRACTICES and LIARS! Given a “Binding estimate” after sending images of our items that we have already packed and in 2 st ... Read More TOTAL DECEPTION- UNETHICAL - UNPROFESSIONAL- PRACTICES and LIARS! Given a “Binding estimate” after sending images of our items that we have already packed and in 2 storage units with dimensions of width depth and height! Jaxon, the rep, took my photos to his “supervisor” to make sure the “binding estimate” would be accurate and that unless I added anything other than my photos- I could rest assured there would be NO additional charges ( proof through text thread that company has!)Paid my deposit and then had a hard time getting anyone to call me right up to 3 days before move was supposed to take place. Finally Gary ( manages coordination) called and started talking about extra fees etc! Come to find out I was only quoted for 1000 cubit feet of space (10x10x10) even though I sent images WITH all the sizes of two storage units ( one that was 10x15 and one that was 10x10!!!!))with everything already stored in them! I was duped and deceived!!! I was only quoted for HALF of my load! Gary stated clearly that the quote did NOT cover what I had and so I would pay additional charges. I sent all images and read text thread to him. After realizing I had been lied to and misled - I told him he owed me my deposit back because clearly (as Gary could see and acknowledged) nothing added up! Still- he would not refund my deposit and they kept my 3400.00!!!! With all the absolute proof of incompetence and deception- they STILL would not return my money and in no way was I going to continue with them with no way of knowing what the actual charges would look like and because of the way I was treated! THESE PEOPLE SHOULD NOT BE ABLE TO OPERATE ! Beware! I pray this doesn’t happen to others!

Worst Joke Ever.

After everything was unloaded, I found a random wet spot on my loveseat. No clue what it was. It took me days to get rid of the smell, and they never owned up to causing ... Read More After everything was unloaded, I found a random wet spot on my loveseat. No clue what it was. It took me days to get rid of the smell, and they never owned up to causing it.

Simply the best.

Everything went smoothly, starting with the cost estimate and all the way to unloading the goods. What really stood out to me was how well I learned they took care of my ... Read More Everything went smoothly, starting with the cost estimate and all the way to unloading the goods. What really stood out to me was how well I learned they took care of my floors and walls. I didn’t see any scratches or marks after that moment.

Extremely professional gentlemen.

I own a small orchard, and I was determined to bring my potted citrus trees to the new property. The movers carefully carried these huge planters, placing them on wooden ... Read More I own a small orchard, and I was determined to bring my potted citrus trees to the new property. The movers carefully carried these huge planters, placing them on wooden pallets to keep the soil intact. They also put plastic wrap around the pot rims so dirt wouldn’t spill all over the truck. One of the trees was starting to lean, but they used a support stick to keep it from toppling. By the time the truck pulled up at the new orchard, all my citrus buddies were still green and healthy, without so much as a damaged branch.

Thanks guys. You are awesome. I’m impressed beyond measure at the service I got!

We wanted to handle most of the packing ourselves but needed help with heavy lifting and driving the truck. This company offered a hybrid option where we packed, and they ... Read More We wanted to handle most of the packing ourselves but needed help with heavy lifting and driving the truck. This company offered a hybrid option where we packed, and they loaded/unloaded. On moving day, they arrived, inspected our boxes for stability, and brought extra tape for reinforcement. They lifted our heavy washer and dryer like they weighed saved us money while still getting professional help.

HORRIBLE

Stay away these guys are thieves. Asked to cancel within their policy. Had to stop payment they went and charged me anyway Stay away these guys are thieves. Asked to cancel within their policy. Had to stop payment they went and charged me anyway

These people suck!!

This was the worst experience I ever had. They are brokers. They sent another company asap movers who charged twice as much on the day for a move worth much less by all o ... Read More This was the worst experience I ever had. They are brokers. They sent another company asap movers who charged twice as much on the day for a move worth much less by all other companies . The trick is they claim to have a low price at the start. The Midland dispatcher on site Shay had no communication with the ASAP driver and after paying 16k he kept demanding 3400. Save evidence of everything . Expensive items were broken, items like expensive heavy-duty equipment were not even delivered. The customer service is terrible. Each broker has a different contract, with fine print that they know they will trick you with on the day when they spring prices that are unwarranted. I will include later photos of how badly items were damaged. Stay away at all costs.They did not deliver half my stuff , made me pay 1000 for a shuttle and could not give updates.Worse yet, after paying thousands more than with any other company customer service could not care less about the trouble that they cause customers. This is not a company that cares about the customer.

Rude

I am not a liar and I feel by posting one star, that I am lying. This is forcing me to falsely advertise. No stars should be awarded to this company whatsoever. I hope ev ... Read More I am not a liar and I feel by posting one star, that I am lying. This is forcing me to falsely advertise. No stars should be awarded to this company whatsoever. I hope everyone will take heed and read this review carefully. RUN. RUN. RUN. Run away from this company as fast as you can. NOTHING they state /quote is real; they will tell you anything to make the sale. You will not have any recourse either because you pay in cash. Additionally, they bait and switch you and charge even more money. Their Customer Care (need to rename to Customer Don't Care) department DOES NOT CARE and won't return phone calls. I know I will receive no resolution from this awful company. My prayer and only solace is, that I will save innocent people from this company. DO NOT ENLIST THEIR SERVICE.