Midland Van Lines Reviews

MY UGLY EXPERIENCE WITH MIDLAND VAN LINES MOVING COMPANY I spoke with Steven Grauf on 12/04/24 and gave him the exact size of my storage unit, which I even pulled up fro ... Read More MY UGLY EXPERIENCE WITH MIDLAND VAN LINES MOVING COMPANY I spoke with Steven Grauf on 12/04/24 and gave him the exact size of my storage unit, which I even pulled up from my email and told him was 10x15x8 and almost full to the brim. He intentionally removed 1 from the 15 and wrote 10x5x8 because their ultimate goal is to steal your deposit using a non-refundable fine print that no one discussed with you. We agreed on $2,382.51 total to move all my stuff from the above unit from Houston, TX, to Tampa, FL. Immediately after they pulled the $982.56 deposit he demanded, Steven stopped picking up my calls and never responded to my texts. Meanwhile, he told me that he was my account manager, that I should call or text him if I have any questions. Today, 12/12/24, a Gary called me and said he's a quality assurance guy from Midland Van Lines and wants to take inventory of my items they'll be moving. I said okay. After I answered all his questions [the same things I previously told Steven], Gary told me that my bill is now $4840.90, and that the bill of lading I signed said that my storage unit is 10x5x8! That I have to pay him another $1,300 deposit [on top of the deposit I previously paid]. When I requested that he should refund me my hard-earned $982.56, he told me no refunds. The next thing, I got a text from him and from Steven's line saying that they have canceled my scheduled service and won't refund me. I am raging in anger right now because these were the same things Steven told me that other moving companies do to folks, and he even advised me to block anyone else that calls me from other moving companies. Steven hurled my ass to sign the bill of lading while he held me over the phone and told me that if I don't sign right away, I will lose the slot, and I won't get scheduled. That they typically don't have any space for a move within 2-3 weeks timeframe, that I was very lucky something popped up and that he needs me to sign and pay immediately to secure the spot, and that it only takes a few seconds to sign. When I told him that I really need to read the contract before signing, Steven told me that I don't need to read the whole document before signing and that I will lose the chances of being moved on December 15th as planned, that I should use my phone and sign on their eSignature platform via the email he sent to me already. Hence, I signed it. Steven never told me that my deposit is non-refundable and that they'll jack up my bill 2 days before my moving date! Why didn’t they perform the quality assurance before deducting money from my bank account? What wasn’t the quality assurance done right after the initial paperwork was completed? Why wait until 2 days to my moving date to come up with a story that my bill is now $4840.90? Worse off, immediately I requested a refund from Gary went into their back office and inflated my bill on all the quotes Steven emailed me on Dec 4th & 5th. Now, Gary is telling me that the fine print on the document I signed says non-refundable! WORSE OFF, Gary refused to release the voice recording of the conversations between Steven and I. This was and still is a master-planned scam! TO MIDLAND VAN LINES, REFUND MY MONEY BACK TO MY ORIGINAL FORM OF PAYMENT ASAP!

INTENTIONAL SCAMMERS & FRAUDSTERS! RUN FORREST RUN! I spoke with Steven Grauf on 12/04/24 and gave him the exact size of my storage unit, which I even pulled up from my e ... Read More INTENTIONAL SCAMMERS & FRAUDSTERS! RUN FORREST RUN! I spoke with Steven Grauf on 12/04/24 and gave him the exact size of my storage unit, which I even pulled up from my email and told him was 10x15x8 and almost full to the brim. He intentionally removed 1 from the 15 and wrote 10x5x8. We agreed on $2,382.51 total to move all my stuff from the above unit from Houston, TX, to Tampa, FL. Immediately after they pulled the $982.56 deposit he demanded, Steven stopped picking up my calls and never responded to my texts. Meanwhile, he told me that he was my account manager, that I should call or text him if I have any questions. Today, 12/12/24, a Gary called me and said he's a quality assurance guy from Midland Van Lines and wants to take inventory of my items they'll be moving. I said okay. After I answered all his questions [the same things I previously told Steven], Gary told me that my bill is now $4840.90, and that the bill of lading I signed said that my storage unit is 10x5x8! That I have to pay him another $1,300 deposit [on top of the deposit I previously paid]. When I requested that he should refund me my hard-earned $982.56, he told me no refunds. The next thing, I got a text from him and from Steven's line saying that they have canceled my scheduled service and won't refund me. I am raging in anger right now because these were the same things Steven told me that other moving companies do to folks, and he even advised me to block anyone else that calls me from other moving companies. Steven hurled my ass to sign the bill of lading while he held me over the phone and told me that if I don't sign right away, I will lose the slot, and I won't get scheduled. That they typically don't have any space for a move within 2-3 weeks timeframe, that I was very lucky something popped up and that he needs me to sign and pay immediately to secure the spot, and that it only takes a few seconds to sign. When I told him that I really need to read the contract before signing, Steven told me that I don't need to read the whole document before signing and that I will lose the chances of being moved on December 15th as planned, that I should use my phone and sign on their eSignature platform via the email he sent to me already. Hence, I signed it. Steven never told me that my deposit is non-refundable and that they'll jack up my bill 2 days before my moving date! Why didn’t they perform the quality assurance before deducting money from my bank account? What wasn’t the quality assurance done right after the initial paperwork was completed? Why wait until 2 days to my moving date to come up with a story that my bill is now $4840.90? Worse off, immediately I requested a refund from Gary went into their back office and inflated my bill on all the quotes Steven emailed me on Dec 4th & 5th. Now, Gary is telling me that the fine print on the document I signed says non-refundable! WORSE OFF, Gary refused to release the voice recording of the conversations between Steven and I. This was and still is a master-planned scam! TO MIDLAND VAN LINES, REFUND MY MONEY BACK TO MY ORIGINAL FORM OF PAYMENT ASAP!

Although moving can be difficult, this company made the process simple and stress-free. When it was time to move my business to a new location, I knew who to call. The co ... Read More Although moving can be difficult, this company made the process simple and stress-free. When it was time to move my business to a new location, I knew who to call. The company was easy to deal with, trustworthy, punctual, and competent. Beginning with the first call to the team and ending with the delivery of the last piece of furniture to the new storefront, I managed everything meticulously.

Although traveling to a foreign country was upsetting, the moving company has extensive international relocation expertise. They took care of all the paperwork related to ... Read More Although traveling to a foreign country was upsetting, the moving company has extensive international relocation expertise. They took care of all the paperwork related to customs and gave me advice on what to move. They packed my things according to foreign shipping regulations. Even though the relocation involved both land and sea transportation, everything arrived on schedule and undamaged.

Both the moving process and my most recent interactions with Midland Van Lines were first-rate. With these movers on the job, you're in the best hands possible. ... Read More Both the moving process and my most recent interactions with Midland Van Lines were first-rate. With these movers on the job, you're in the best hands possible.

They were, in a word, first-rate movers. Even though we fell short, they were able to efficiently relocate the majority of our possessions. I would definitely recommend t ... Read More They were, in a word, first-rate movers. Even though we fell short, they were able to efficiently relocate the majority of our possessions. I would definitely recommend them to others as well.

Everyone works together to finish the job. Quick answers were given, and the communication was great. Thank you very much for your special packages. Everyone works together to finish the job. Quick answers were given, and the communication was great. Thank you very much for your special packages.

The finest and the most affordable movers I know. Their moving game was epic, and they knew these dismantling and wrapping techniques I had never known. The boys especial ... Read More The finest and the most affordable movers I know. Their moving game was epic, and they knew these dismantling and wrapping techniques I had never known. The boys especially were too experienced and brilliant at their work.

We have the strongest recommendation for Midland Van Lines. We’ve hired them twice previously and they’ve done a superb job at tackling our commercial moves – ensur ... Read More We have the strongest recommendation for Midland Van Lines. We’ve hired them twice previously and they’ve done a superb job at tackling our commercial moves – ensuring they were wrapped up on time so there was minimal disruption to our operations. They deserve nothing but praise!

Carl team was well-organized and professional, calming my nerves during the move from GA to TX. I was impressed by how efficient, accommodating, and thoughtful everyone w ... Read More Carl team was well-organized and professional, calming my nerves during the move from GA to TX. I was impressed by how efficient, accommodating, and thoughtful everyone was. Many thanks to Midland Van Lines!