Pan Transit Van Lines LLC

Horrific Moving Experience: Deception, Delays, and Extensive Damages

Our move from California to North Carolina with Pan Transit Vanlines LLC and Brooklyn Moving Inc was the worst experience of our lives. From false promises to delays, ext ... Read More Our move from California to North Carolina with Pan Transit Vanlines LLC and Brooklyn Moving Inc was the worst experience of our lives. From false promises to delays, extortion, and extensive damage to our belongings, these companies caused us unimaginable stress and hardship. Initial Booking and Broken Promises We initially contacted Pan Transit Vanlines LLC, speaking with John (561-600-9725, [email protected]), who assured us they were a full-service moving company providing door-to-door service. The move was quoted at $2,002.01, and we paid a $826 deposit. However, as the moving date approached, John disappeared. When we called, we were told he no longer worked there, and the company disclaimed any responsibility for the promises he had made. Two days before the move, we were informed our job had been handed over to Brooklyn Moving Inc (888-889-6872, [email protected]), without our knowledge or consent. No one explained that Pan Transit was just a broker, not a moving company. Pick-Up Day Brooklyn Moving Inc arrived late in the evening on the scheduled pick-up day and presented us with a new contract, increasing the cost to $2,599. Despite our frustration, we paid $1,297 via Zelle, and a representative named Ez reassured us our belongings would arrive in one week. Delivery Delays and Neglect After driving to North Carolina, we called Brooklyn Moving Inc about our delivery, only to learn that they hadn’t even started looking for a truck. Alfredo (888-889-6872) told us they would begin now that we had confirmed we were ready to receive our items—contrary to their original promise. For a month and a half, we lived with no clothes, furniture, kitchen items, or personal care essentials, relying only on what we could fit in our car. My boyfriend and I had to sleep on a blow-up mattress, which worsened our existing health issues. My boyfriend was recovering from spinal surgery, and I was recovering from a car accident, both of us already dealing with back problems. This situation caused us long-term physical issues, forcing me to see a chiropractor. We called daily, only to be told they had 30 days to deliver and that trucks were hard to find for our area. Jordan, a supposed dispatch supervisor, admitted that Pan Transit Vanlines was just a broker and that our load was “not worth it” for them to send a truck. This critical information was never disclosed during booking. Delivery Day Nightmare After more than a month of escalating frustration, Brooklyn Moving finally sent a truck. The driver, who worked for yet another company, arrived and revealed that Brooklyn Moving hadn’t paid him for previous deliveries. As a result, he refused to release our belongings until they paid him. This led to an all-day argument, lasting until 9 PM. The day before, Alfredo and I had agreed on a final price of $1,387, but during the standoff, Brooklyn Moving demanded an additional $400 to cover what they owed the driver. I refused, told them I would call the police, and reported the situation. When the police arrived, three officers documented the incident. As soon as Brooklyn Moving realized a police report was being filed, they backed down and reverted to the agreed price. Finally, the driver’s boss agreed to pay the fees Brooklyn Moving owed him. The driver then hired two men to unload the truck. Damaged and Destroyed Belongings The state of our belongings was devastating: - Boxes were soaked and torn, with many appearing deliberately ripped apart. - Books were water-damaged and shredded. - Our dresser was broken, mattress torn, and lamp shattered. - All our glass food containers, plates, and outdoor furniture were destroyed. - Nearly every item was damaged, showing clear negligence. We have since filed a claim with CSI https://csipros.org, but the emotional, financial, and physical toll this move took on us is immeasurable. Replacing everything that was lost or damaged has cost us thousands of dollars, on top of the original fees we paid for this disastrous move. Final Thoughts Pan Transit Vanlines and Brooklyn Moving Inc are deceptive, unprofessional, and predatory. Pan Transit Vanlines misrepresented themselves as a moving company, only to outsource the job to Brooklyn Moving Inc, whose actions were careless and dishonest. If you value your belongings, health, and peace of mind, stay far away from Pan Transit Vanlines LLC and Brooklyn Moving Inc. This experience was a nightmare we wouldn’t wish on anyone. Job No:P6988567

Good

You guys rock, dudes! Along with moving my entire house without any damage, you also came to my rescue when I realized I had forgotten my European wolf spider. In a cardb ... Read More You guys rock, dudes! Along with moving my entire house without any damage, you also came to my rescue when I realized I had forgotten my European wolf spider. In a cardboard box, your team built him a stylish residence. Thank you for going above and beyond!

Well Managed!

Because of the movers' professionalism and competence, a difficult circumstance became much simpler. Because of the movers' professionalism and competence, a difficult circumstance became much simpler.

Terrible service - The worst move I ever had!

This company shows 5 star ratings, but then they pass you off to a moving company with horrible ratings and service. Don't use this company! The underquoted us by $7,000 ... Read More This company shows 5 star ratings, but then they pass you off to a moving company with horrible ratings and service. Don't use this company! The underquoted us by $7,000 and told us our furniture would be delivered in 1-10 days. Once they had our furniture in hand, they now state they can take up to 21 days to deliver. When you first speak with them, they put themselves across as the mover. They are actually just the broker that turns you over to a less than reputable moving company.

TERRIBLE COMPANY

They damaged all my boxes, lost my items including large furniture pieces, lied about perfect service and the estimate was way off!! Do not trust these salesman. They are ... Read More They damaged all my boxes, lost my items including large furniture pieces, lied about perfect service and the estimate was way off!! Do not trust these salesman. They are lying to you. Pick up and drop off was bad timing- they kept pushing it off to a later date and time. They nearly doubled the price at pick up. They really force you into things and take advantage of you while you're stressed and moving.

Immaculate service!

You guys are efficient and well-organized, and I appreciate how you take such good care of transporting the customers' stuff from AL to CA. Everyone should totally use P ... Read More You guys are efficient and well-organized, and I appreciate how you take such good care of transporting the customers' stuff from AL to CA. Everyone should totally use Pan Transit Van Lines.

Nightmare Experience

CAUTION these people are brokers GET YOUR MONEY AND SHOVE YOU OFF TO A 1 STAR MOVERS Hyster's they get a deposit and than every time you talk to them they raise the price ... Read More CAUTION these people are brokers GET YOUR MONEY AND SHOVE YOU OFF TO A 1 STAR MOVERS Hyster's they get a deposit and than every time you talk to them they raise the price They screwed my family out of 4000. Started at 5000 by the time they were thru with me 11000Another mover charged me 4000and got it done THEY WILL NOT REFUND YOUR MONEY !! DONT LET THESE PEOPLE SCREW YOU OUT OF YOUR HARD EARNED MONEY

Bloody Basters

Stay clear, consumers. All they care about is their commissions, not your needs. We specifically ask that are long distance moving go straight to its destination, and we ... Read More Stay clear, consumers. All they care about is their commissions, not your needs. We specifically ask that are long distance moving go straight to its destination, and we were told it would, and it wasn't. Price changes once movers got to our home, 4000 more. Bernard lied through the whole process. They are not movers they are recruiting movers. They put you on a bidding board. The movers haven't a clue of your request from them, they took our merchandise to a warehouse for 5 days then got another moving company to bring it to us. Our merchandise came damaged and stolen. Even their insurance is a joke 3rd party. This was our first big move, and trust me, our last. They avoided all communication with us after they got their deposit. Their supposed to be problem support supervisor is a rude, inconsiderate, non-professional receptionist. That tells you she is in a different location and can't locate the person who set up your move, lied for 6 days. They are in the same location. Trust us consumers find yourself a company that has their own movers, not contracted movers. Pay the extra money for a piece of mind, and you will still be able to enjoy what you work hard for.

Terrible experience

To complete the relocation, Pan Transit Van Lines LLC sent two more movers to pack the belongings as early as possible, which I didn't ask for. And in the end, they sent ... Read More To complete the relocation, Pan Transit Van Lines LLC sent two more movers to pack the belongings as early as possible, which I didn't ask for. And in the end, they sent me a bill with very high charges. Very unprofessional staff!!

WORST COMPANY EVER!

Pathetic! I had to wait for about 2 hours, and when they came the staff was stinky, lazy, and not practiced. Abusive Customer Service, After spoiling my mood and moving t ... Read More Pathetic! I had to wait for about 2 hours, and when they came the staff was stinky, lazy, and not practiced. Abusive Customer Service, After spoiling my mood and moving they asked to pay me extra as a tip, though the amount I paid them was already more than they deserved. Please beware.