This was by far the worst experience I have ever had as a customer. First, it is important to know that when you hire Concorde Van Lines you are not actually hiring them.
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This was by far the worst experience I have ever had as a customer. First, it is important to know that when you hire Concorde Van Lines you are not actually hiring them. I was quoted $3,700 for the move. I paid them the required deposit thinking this was the company that would be moving me. I received a call 2 days before the move from another company, Panthers Moving, stating they would be the actual company moving me. This was never once mentioned or brought to my attention when paying the deposit. A couple days before my move, I received a call where my quote was drastically increased. The day of the move, 3 movers showed up to my house. The main mover took pictures of my belongings, sent them to his boss, and increased my cost over $900 on the spot. I had to be out of my house that day, and they knew that, which clearly is why they felt they could do this. Though I was originally quoted (and signed a contract for!) $3,700, the move ended up costing me over $6,000. When they left my house they left behind trash and did not clean up after themselves. I then called to ask them to hold my stuff longer as my move in date was pushed back (30 days of free storage are included in the move). Though they told me they would, the stuff arrived day do. Luckily, my brother was able to be present for the move in. They refused to unload the truck until my brother paid them $75 cash because I lived on the second floor. The contract with Concorde Van Lines states a flight of stairs in included; however, the contract for Panthers Moving says a flight of stairs is only 8 stairs and they quite literally refused to unload my truck until my brother drove to an ATM and gave them cash. During this time I repeatedly called both companies to no avail. I should mention I also reached out to Concorde Van Lines multiple times about how unhappy I was about them sending another company and the cost being raised and never heard back from them. They then refused to setup my washer and dryer, though that setup was also included in the cost, and stated they couldn’t reassemble my kids’ bunkbeds because they lost pieces in transit. They still do not have complete beds because of this. The cost of reassembling the bed was also supposed to be included in the cost. Upon returning home, I noticed numerous storage bins were broken, my children’s’ $200 doll house was in pieces and stuffed into a container that previously held baking sheets, the baking sheets disappeared altogether, a tall decorative glass vase was also broken, and our DVD shelf never arrived. In addition to this, a lot of shelving is scratched beyond repair. I tried reaching out to both companies and have received no response concerning the cost of the move nearly doubling and my belongings being lost/broken. I would NEVER recommend either of these companies to anyone.
From:
Hysham, MT
To:
Beaverton, OR
Move
Cost: $22560
