Presidential Van Lines LLC

The move was flawless.

The entire moving process went off without a hitch, from that initial phone call to the actual move itself. I recommend them for any relocation needs you have. They exhib ... Read More The entire moving process went off without a hitch, from that initial phone call to the actual move itself. I recommend them for any relocation needs you have. They exhibit friendliness, flexibility, reliability, deep knowledge, and a genuine sense of trustworthiness with your belongings. I'll be using their services again.

Absolutely reliable!!

Definitely overjoyed with how the moving crew from this company managed my entire move. Everything happened fluidly, the movers were exceptional, and my things were deliv ... Read More Definitely overjoyed with how the moving crew from this company managed my entire move. Everything happened fluidly, the movers were exceptional, and my things were delivered on time. It’s very surprising how everything worked out in my favor!

Trustworthy moving company

Thank you so much for calling, taking the time to listen, and caring about your customers the way you do. You have every reason to take pride in the job since the expert ... Read More Thank you so much for calling, taking the time to listen, and caring about your customers the way you do. You have every reason to take pride in the job since the expert movers always maintain the highest of standards.

DO NOT HIRE THEM unless you want to stress yourself!!!

It has been extremely stressful from pick up day until now. They have ONE job, which is to give a price based on everything I have provided them with (including photos an ... Read More It has been extremely stressful from pick up day until now. They have ONE job, which is to give a price based on everything I have provided them with (including photos and videos), even then, during pick up they proceed to ask for more money. when i call the company to speak to the gentlemen who sold me the service, he is conveniently not available and i have to then speak to someone else who was never involved before. meanwhile, when the sales pitch was being done and the estimate was completed, on the phone I was specifically told that they were also still leaving room for anything else I might add (clearly that was not true as I was still charged a great amount). Again, they have ONE JOB, and it obviously is not done correctly and transparently as I have noted above. Secondly, very misleading sales pitch, I was very clear with them about my needs during this move which they positively proceeded to say it would all be handled accordingly and not to worry. My main concern was the delivery date and i was told it wouldn’t be a problem as they actually said there was another load going to Aventura, FL, which would make the move easy and timely for me. That’s not the case now. They also never mentioned that my load would be worked on only after my FAD, and not from pick up date. if that was the case, I would’ve told them I was available before. This was not clear at all to me, specially since, again, they were very careful and assertive to say there wouldn’t be a problem with my delivery date as they had another load going the same way. I trusted their word but they don't care at all! the customer service attitude of whoever answers the phone is just nasty and rude, the lady wont even let you finish talking about your concern and will start yelling at you like its not her problem and you just have to accept it is what it is.... And it is crazy to me, How is it that they only start working from FAD? If it’s first available date it means I am ready and you guys should be too! It shouldn’t mean, you just then start working on my things. From PA to FL it takes time, so they had already plenty of time and chose not to do anything about it and just hold your things in a warehouse which they didn't even know where it was... the lady had to confirm because she had no idea.... I asked for pictures and they refuse... so who knows where it is or what's happened to it. Mind you, during the whole scamming sales pitch I asked if they could deliver during a certain date, the guy said they cant guarantee the date but said the time frame for PA to FL is 3-7 days.... its now 13 days and still no news of when the truck will even leave with my things. This has been the most stressful process I have and am experiencing, this has been extremely disappointing, misleading and no transparency at all from their side. Customer service is the most important part of a business and they have zero consideration for their customers, the only consideration shown is when they give the sales pitch and make it seem like it’s all perfect, once they receive the down payment and pick up the load it’s all down hill and the true colors start showing. I moved from China to the US and had zero stress, what was said was actually done. I am baffled at how moving from one state to another within the US is causing so much of a headache. Lastly, Presidential Van Lines says they are not brokers or sub-contractors, that's also a lie! They use a third party company to load the truck from U-Haul and work under a company Moving Ops who has been contracted as the booking agent for PRESIDENTIAL VAN LINES. Everything is very confusing and there is no transparency AT ALL!!! DO NOT use presidential van lines, just do it yourself if you can and hire loading/unloading helpers only!!!

Poor experience

These reviews are fake! Check the account they all have written 1 review and it’s been for Presidential Van Lines These people are scammers and will overcharge you the ... Read More These reviews are fake! Check the account they all have written 1 review and it’s been for Presidential Van Lines These people are scammers and will overcharge you the day of the move. Please stay away!!!

Deceitful, dishonest

They took my money and blocked my number when they told me a supervisor would contact me so I could get a refund. They also refuse to email me back. Very unprofessional. ... Read More They took my money and blocked my number when they told me a supervisor would contact me so I could get a refund. They also refuse to email me back. Very unprofessional.

AVOID COMPLETELY AND DONT USE

THIEVES! Stolen property and response from Shari, the woman who answers the phone, said she has no proof that the guys took anything! The day before we were heading up t ... Read More THIEVES! Stolen property and response from Shari, the woman who answers the phone, said she has no proof that the guys took anything! The day before we were heading up there she called and upped the price 500.00 due to an “error” on their part. We had signed a contract at that price but apparently it doesn’t mean anything. That’s only the beginning of this nightmare! who was the crew manager added more cubic space onto our contract but said that if we gave him $200.00 in cash he wouldn’t add the extra cubic space onto our final bill. What Who does this? My husband was so upset over this and watching them mishandle our stuff that he just signed for the extra space. we we’re told our stuff would arrive several days later on April 6th. Well we just got out stuff yesterday May 4th! What a scam company this is! Not only did they steal a few thousand dollars from us but we’re late in the delivery! The guy Ariel, who drove the truck here was very nice and felt bad for us. He came alone without anyone to help him unload our stuff and my husband ended up helping him and he has a bad shoulder! The stress of hiring Presidential Van Lines was totally and completely not worth all the aggravation, time, money, and worry. Please steer clear of this company! The price may seem reasonable at the beginning but mark my words it will be added on to!

Excellent service at a reasonable price

The team of lads removed the stress of moving day with their professional and supportive manner. They managed the job with a sense of humor and a smile on their faces, ma ... Read More The team of lads removed the stress of moving day with their professional and supportive manner. They managed the job with a sense of humor and a smile on their faces, making it a great experience.

Don’t use this company.

This company is a scam. Don’t use them. They charge you one price and they hold your stuff captive and charge you more and more. We could not afford it. We lost everyt ... Read More This company is a scam. Don’t use them. They charge you one price and they hold your stuff captive and charge you more and more. We could not afford it. We lost everything. Family pictures and all. They told us to borrow the money. after the agreed upon price of 2800.00 they have you sign a contract that states more and then they keep adding fees on. They wanted $4000 more after they had our stuff hostage. We lost everything and they did it to someone on a fixed income. Please don’t use this company.

Fraud

Took 3 weeks to get my stuff delivered. They used business days to count to make it seem like it wasn't that long. My mattress has water damage and so do my book shelves. ... Read More Took 3 weeks to get my stuff delivered. They used business days to count to make it seem like it wasn't that long. My mattress has water damage and so do my book shelves. And I'm missing the most expensive items that they packed. My new unused set of t-fall pots and a new unused ninja air fryer.