Safeway Moving Inc

Impressed with how expertly David team handled my treadmill. They packed it thoroughly and carried it down safely through 2 flights of stairs. It didn’t have a scratch ... Read More Impressed with how expertly David team handled my treadmill. They packed it thoroughly and carried it down safely through 2 flights of stairs. It didn’t have a scratch! I highly recommend them!

PLEASE DO NOT USE THIS COMPANY FOR YOUR MOVING NEEDS. I made the worst decision of my life by using a moving company . It took over a month to get my stuff delivered. The ... Read More PLEASE DO NOT USE THIS COMPANY FOR YOUR MOVING NEEDS. I made the worst decision of my life by using a moving company . It took over a month to get my stuff delivered. The customer service regarding delivery updates was very poor; they wouldn’t even inform me when my items would leave the warehouse. They left an entire pallet in storage, resulting in a partial delivery. I received my bed but was missing the legs, bolts, and nails. Some items were broken, and others went missing. DO NOT EVEN THINK ABOUT FILING A CLAIM. They have made the process so complicated that you’ll likely give up. They require you to fill out a lengthy form and upload a picture, but you can only upload one picture at a time. Then they decline your claim, claiming it is incomplete.

They were useful for the relocation two times. With professionalism the movers loaded the caravan. They meticulously followed my instructions when loading my belongings. ... Read More They were useful for the relocation two times. With professionalism the movers loaded the caravan. They meticulously followed my instructions when loading my belongings. I squealed with delight when I saw the incredible work they had done. In addition, the prices are really low. Very likely to use them again

As they loaded the truck, James and David didn’t haphazardly stack items; instead, they strategically arranged each piece to maximize space efficiency. Their intellige ... Read More As they loaded the truck, James and David didn’t haphazardly stack items; instead, they strategically arranged each piece to maximize space efficiency. Their intelligent and cautious approach was evident in how they utilized every inch of the truck’s capacity.

I got some delicate and expensive home decor for my new place. To get them from TX to NJ in under few hours, I hired Safeway Moving Inc. Upon their punctual arrival, the ... Read More I got some delicate and expensive home decor for my new place. To get them from TX to NJ in under few hours, I hired Safeway Moving Inc. Upon their punctual arrival, the team meticulously wrapped each one. Andrew expertly loaded and unloaded such fragile items before my eyes. I'm overjoyed. Everyone, I am deeply appreciative.

I am giving Alexis a 5, but the entire company is a zero. Alexis was the only person to call me back and find out where my belongings were. She was wonderful!! I am writi ... Read More I am giving Alexis a 5, but the entire company is a zero. Alexis was the only person to call me back and find out where my belongings were. She was wonderful!! I am writing another review for the company, but Alexis gets a 5++++++. Apparently I can't write another review, so here goes. This part is regarding the rest of the company, not Alexis.THEY WERE HORRIBLE! Alexis is the only person that returned my calls and found out information for me. I left countless messages for every person I could find a number for and emailed them too. I never got any responses! I chose this company because they had good reviews even though they were higher in price. My experience for AWFUL! Too many situations to write about, but I DO NOT recommend them at all!!!! Run away screaming!!!!!

This was my 4th time hiring them and it went just as well as all my previous ones. From the team’s timely arrival to the delivery of my valuables, I was speechless at h ... Read More This was my 4th time hiring them and it went just as well as all my previous ones. From the team’s timely arrival to the delivery of my valuables, I was speechless at how well they managed it all. The final bill had no hidden costs either. They have my highest recommendation!

I was so impressed with these movers. Timothy and Joseph packed up all my goods with care, including my precious CD collection. They even helped me move my super heavy dr ... Read More I was so impressed with these movers. Timothy and Joseph packed up all my goods with care, including my precious CD collection. They even helped me move my super heavy dryer. They were very attentive and diligent with everything.

Thomas and Robert were like superheroes, lifting all my heavy stuff without any issue. They even helped me pack up my clothes and shoes, using their own wardrobe boxes an ... Read More Thomas and Robert were like superheroes, lifting all my heavy stuff without any issue. They even helped me pack up my clothes and shoes, using their own wardrobe boxes and hangers. They were very fast and efficient, but also very careful and meticulous. They were very friendly and cheerful, making my move fun and enjoyable. They’re the best in the business!

There were some good experiences with Safeway, but on the whole, it was not worth moving with them due to the thousands of dollars of damage the movers did to my brand ne ... Read More There were some good experiences with Safeway, but on the whole, it was not worth moving with them due to the thousands of dollars of damage the movers did to my brand new home, the customer service that constantly misled and ignored me, and the inability to make us whole again. I have now spent dozens of hours filling our forms, waiting on hold, and being ignored by these folks, and I am left with thousands of dollars of damage to my brand new home that they are refusing to compensate me for even though their driver has admitted fault to the damage they caused.We moved in late 2023. On the whole, the experience was fine. The company seems to pay the truckers and subcontract out local movers when they load your truck and when they unload your truck. The movers during the loading and unloading were professional, nice, and efficient. The truck drivers were generally easy to work with, although we had minor difficulty with language barriers.The issue happened when moving our belongings in to our new house. The movers improperly moved heavy items in our house, placing a sharp and pointed corner onto a hardwood floor, rotating and dragging the furniture, and gouging an otherwise well-kept floor. That's on top of damaging our dresser, our desk, and our closet door among other minor damages that aren't worth mentioning.Safeway uses a horrendous third party system to work through their claims. The website places extremely specific guidelines to deter you from actually submitting a claim, and gathering all the exact documents, pictures, quotes, and filling out forms takes hours and hours. If you do have the misfortune of working through this process, be sure to save every single bit of text, every document, and every picture locally. We submitted our claim, and we were told there were errors, and we had to resubmit every single item. We thankfully had saved every bit of information, resubmitted the identical claim, and that time there were no issues. The system seems designed to wear you out so that you can never be properly reimbursed.After an extended period of time, the third party system offered a paltry $140 to reimburse the damage that has cost us thousands to properly repair. The third party system clearly states that their recommendation is not binding, Safeway can ultimately choose how to reimburse the customer, but Safeway tries to hide behind this third party system.From that period forward, I have tried to contact the company on and off for months. I am continually placed on hold, told that "someone will certainly get back to you soon within 24-48 hours," and no one ever reaches out. I've been told to send out information about my claim to their customer service email (cs@safewaymovinginc.com), and that someone will certainly respond to my query in a short time.This entire process has been infuriating, and I cannot in good conscience recommend anyone work with this organization.