Transit Moving Systems

Their services were exceptional and they really cared for me, the customer. They answered all my queries and made sure that I am comfortable. Because of their services my ... Read More Their services were exceptional and they really cared for me, the customer. They answered all my queries and made sure that I am comfortable. Because of their services my move was without any problems. They coordinated very well. Let me end this by expressing my thanks again to the crew and I wish them all the best.

My move with Transit Moving Systems last days went off without a hitch; they finished early and efficiently, and while moving quickly, they were careful with my belonging ... Read More My move with Transit Moving Systems last days went off without a hitch; they finished early and efficiently, and while moving quickly, they were careful with my belongings.

David and Anthony were the dream team for our office move to KS. They showed up on time and ready to roll. They packed up all our gear with precision and got us to the ne ... Read More David and Anthony were the dream team for our office move to KS. They showed up on time and ready to roll. They packed up all our gear with precision and got us to the new spot without a hitch!

I am completely speechless with the dedication of the movers. I had a power outage, and the weather was incredibly hot. With no electricity and an unforgiving weather, th ... Read More I am completely speechless with the dedication of the movers. I had a power outage, and the weather was incredibly hot. With no electricity and an unforgiving weather, the movers continued to work. They finished everything on time and hats off to them for their commitment!

I just wanted to say thanks for how quickly you were able to schedule a consultation and provide a price for our recent move. Moreover, joseph responses to my questions w ... Read More I just wanted to say thanks for how quickly you were able to schedule a consultation and provide a price for our recent move. Moreover, joseph responses to my questions were instantaneous, polite, and expert.

When I started the process of looking for a moving company to help move my 1 bedroom apartment from Texas to California, I was looking for a company that was affordable a ... Read More When I started the process of looking for a moving company to help move my 1 bedroom apartment from Texas to California, I was looking for a company that was affordable and make this whole process easier. Transit Moving Systems is a complete scam and without question, the most unprofessional company I've ever dealt with. With such abysmal customer service you would think they were the cheapest option but that's the worst part, I had cheaper alternatives I was comparing them to. Unfortunately, I went with Transit because of what seemed to be a decent reputation and all their promises about making this process as seamless as possible. Do yourself a favor and keep looking. To sum up my experience, their sales staff completely lied to me, saying that I should reserve more space in the truck than I actually have so that I don't get charged with surcharges for more cubic footage during pick-up. He also pointed out that I'd receive a refund for the space I don't actually use. This is also outlined in our contract, by the way. After the move, I call to ask about my refund for the space I didn't use and am now told that because the space was reserved, I need to pay for it, completely contradicting what I was originally told and what is outlined in our written agreement. After multiple calls and pointless conversations with their staff (on the rare occasion I was actually able to reach someone without being put on hold for 20mins), I finally hear from a supervisor and am told that I would be receiving a refund for the difference. It's been over 12 business days and still, no refund. This is just 1 example of what you'll be dealing with by working with Transit Moving Systems. I ran into other multiple, similar situations centered around being told different things by different people and attempts to rob me out of more money. On top of that, they broke my $1000 wine fridge and bed frame and have are not doing anything to replace them. Can't say I'm surprised, considering my experience so far. Between the time I spent on the phone with this company, dealing with the instance described above and countless others, I would have been better off loading my apartment into a Uhaul and driving it myself.

When it comes to teamwork, open communication, and overall niceness, I have never encountered a staff like this one. They arrived late at night to assist us move our hot ... Read More When it comes to teamwork, open communication, and overall niceness, I have never encountered a staff like this one. They arrived late at night to assist us move our hot tub into the backyard, and when they started to get tired, more guys turned up to help. They're all seasoned experts, so everything operates well. I urge you to give this serious consideration.

DO Not use Transit Moving Systems! This has been a terrible experience. Our moving consultant, Mark, was so available when he was trying to sell us on using them, but now ... Read More DO Not use Transit Moving Systems! This has been a terrible experience. Our moving consultant, Mark, was so available when he was trying to sell us on using them, but now I can't get him to return my emails or calls. Mark told me the movers would arrive at 8am on 6/27. I got a call the night before saying they would arrive between 10am-2pm. The estimate ended up being under, and they charged an additional $2500. I expressed my concern with Mark that online reviews were indicating people's stuff was taking several weeks to be delivered. He guaranteed me our stuff would arrive on 7/1. I received an email on 6/30 that we needed to pay the additional cost before they could move forward with delivery. Customer service informed me we could send a photo of a money order since we were already in another state. I sent photos and the money order on 7/1. I called on 7/3 to check the status and they now tell me they have to receive the money order by mail before proceeding. I've asked to speak with a supervisor and have been denied. Customer service cannot give me an estimated date of when we will receive our stuff. While we wait we are sleeping on the floor with a 3 month old baby and 67 year old grandmother. I've offered to pay over the phone just so we can move forward. They won't let me. They are only in business still because they lie.

Horrible experience! Very stressful working with this company. Poor customer service. Told me the quoted price was the highest I'd pay to move the items on my list, and t ... Read More Horrible experience! Very stressful working with this company. Poor customer service. Told me the quoted price was the highest I'd pay to move the items on my list, and then when they ran out of space on the truck, they were going to charge me more to move the items on my list. We ended up paying other movers because I wasn't going to give them a cent more.

One of the worst business experiences of my life. They quoted a low price and signed a contract only to refuse to honor that price and demand $1000 more (nothing changed ... Read More One of the worst business experiences of my life. They quoted a low price and signed a contract only to refuse to honor that price and demand $1000 more (nothing changed on my side). Communication was incredibly unprofessional. They say they are movers not brokers but my movers were with a different company. They handled my stuff carelessly and lots of it arrived damaged or broken. They also only sent 1 guy from the brokered company to unload our stuff --I ended up having to help them unload the truck. What am I paying for?