United American Moving And Storage Reviews

Be careful this company is a broker!For some reason, they deleted my old review so I’m gonna post it again.I came across the owner’s response to my initial review, an ... Read More Be careful this company is a broker!For some reason, they deleted my old review so I’m gonna post it again.I came across the owner’s response to my initial review, and it’s clear that he’s more interested in protecting himself than in addressing client concerns.I have photos and evidence to back up everything I’ve stated here. When I spoke with one of his crew members, he spoke to me in a disrespectful manner, as if I were one of his friends. At the end of the conversation, he even warned that my words would be used against me. Little does he know, he’s crossed the wrong person this time!I’m not staying silent about this experience, and I’ve already submitted all of my evidence to the proper authorities. They claimed there was a contract, yet it mysteriously disappeared within 48 hours. This kind of behavior is unacceptable, and I urge others to think twice before using this company.I hired this company for a move from Texas to Florida, and it was a nightmare from start to finish. They initially sounded professional and reassuring over the phone, but it quickly became clear that it was all a front. I asked repeatedly if they would be the ones handling my move and if there would be any upselling; they assured me there wouldn’t be. But when the movers arrived, it was obvious that this company lacks professionalism.The movers showed up in an unmarked truck without a license plate, and they weren’t wearing any uniforms. The invoices were sketchy, printed from an app without any invoice or reference numbers. They tried to upsell me constantly, demanding $75 to wrap even cheap $15 pictures from Marshalls and adding $6 per cubic foot. When I asked to speak to a supervisor, the mover complained about me right in front of me before handing over the phone!Things got even worse when it came time to pay. I wanted to use my credit card, but they told me I’d have to pay a 5% fee and then demanded photos of my credit card and passport! I refused and asked for an alternative, and they suggested Zelle, which felt totally unsafe.After I felt completely unsafe with the moved and I felt like something really sketchy is gonna happen I ask the supervisor to unload everything So they took all my stuff and put it out of my storage And leave.To top it off, they told me my belongings would be unloaded and reloaded at a warehouse before continuing to Florida, which wasn’t part of the plan. I’m reporting this company for fraud—they’re scammers. Once they have your money, they couldn’t care less about you. Avoid them at all costsk

I chose to move my company last month. They charged fair prices and did a great job moving my things to my new home. Their usage of recyclable packing things was very ins ... Read More I chose to move my company last month. They charged fair prices and did a great job moving my things to my new home. Their usage of recyclable packing things was very inspiring.

The movers from Indiana to Massachusetts was STRESSFULL the Movers were really helpful and went out of their way to make sure my relocation went smoothly. They exceeded m ... Read More The movers from Indiana to Massachusetts was STRESSFULL the Movers were really helpful and went out of their way to make sure my relocation went smoothly. They exceeded my expectations by helping me load fragile items and reorganize my furnishings at my new home. I am deeply grateful for their support and assistance.

Excellent communication on the day of the move by the movers. Mike kept me informed on their arrival and delivery status. I was grateful for everything. They were quite g ... Read More Excellent communication on the day of the move by the movers. Mike kept me informed on their arrival and delivery status. I was grateful for everything. They were quite good!

Exceptionally wonderful firm that handled everything and kept me calm during our recent move. Our sincere gratitude goes out to The coordinator J**** for organizing every ... Read More Exceptionally wonderful firm that handled everything and kept me calm during our recent move. Our sincere gratitude goes out to The coordinator J**** for organizing everything, especially to him and his crew for packing every item in our home with extreme care and attention to detail. I could not recommend them highly enough; it was a great and stress-free process.

Run away, here’s what went down. Daniel over at United American Moving & Storage sold us what turned out to be a complete line of bull-sh**. His pitch was that Randy ... Read More Run away, here’s what went down. Daniel over at United American Moving & Storage sold us what turned out to be a complete line of bull-sh**. His pitch was that Randy & Kirk would come over with a 26-foot truck. They would load it, then drive it down to Florida and then 2-3 days later would unload it. They assured us that it would not get subcontracted out when I inquired about it. He assured me the price was firm unless we added any big items like a bed or couch. A few days before the pickup they asked for an updated list of items. And yes, we added a few boxes. With that addition they told us those few boxes increased the price by $630. We were locked in, had to pay it. On the day of the move, Infinity movers show up (6 hours late) to pick up. They tell me my move was sub contracted out to them. After loading most of the stuff onto the truck (which was a total piece of crap) they closed up the truck and told us that’s all we paid for. Again, we were shaken down for another $600 to get the rest of our goods loaded. We were told to expect delivery in about 3-4 days. For 9 days the truck drove all over the Midwest, we placed trackers in some boxes. The driver consistently gave us times and dates that were not kept. He finally got here on 11-13-23 after dark. One person, the driver to unload. We told him to put it all in the garage or he would have been there all night. We spent more money on this move that if we went with a real moving company. Every thing about it was a lie coupled with complete crap service.

Do not use this company! We used them to help my parents move from Redding,Ca to Oklahoma. They not only were late for every meeting point, but the movers broke so many i ... Read More Do not use this company! We used them to help my parents move from Redding,Ca to Oklahoma. They not only were late for every meeting point, but the movers broke so many items and things we had. When he called to file a claim, they let him through a massive walk around to even just submit a claim, we are still waiting for their response so we can officially file the claim. absolutely the worst moving experience ever. This happened 2 MONTHS AGO and still nothing has been resolved. Use this company if you’re tired of your belongings and would like for them to destroy them…

DONT IGNORE BAD REVIEWSABSOLUTE WORST COMPANY, first off they have many if not all good reviews that are fake. Secondly they lie to get you to sign no matter what it take ... Read More DONT IGNORE BAD REVIEWSABSOLUTE WORST COMPANY, first off they have many if not all good reviews that are fake. Secondly they lie to get you to sign no matter what it takes. I asked if they use their own trucks, Dan responded yes, “they have a port all through the us” bullshi. Secondly, they give 30 days from the first delivery date then pay $30 each day after. Or like Dan said “the department of transportation gives us 21 days” (That didn’t happen) we had to pay in full. Picked up June 25, and our stuff finally got here Sept 26, funniest part is that our stuff sat in warehouse in LA being tossed around while nobody wanted to answer calls. We had a motorcycle that was dropped, mirrors broken, etc, tv broken ripped bags. This company isn’t worth using. Roxy is complete useless. Dan pushed us off to Frankie., but Frankie (who is supposedly im charge of MNS Transport)would straight up lie to me. I had a AirTag the whole time all of them would lie and say my stuff was on the way. Just so happen to be another trucker looking for loads that took our stuff to FL. Seriously just rent a truck or you’ll get screwed.

... Read More Frankie is awesome, even though he’s a Buccaneers fan—LOL! The service from him and Danny is top-notch. They made me feel welcome and valued from the start. Frankie’s energy is infectious, and Danny is always attentive and friendly. Together, they create an unbeatable atmosphere. If you’re looking for a great experience, you can’t go wrong with these two! Highly recommend!

Frankie and crew did an amazing job helping us move to an apartment upstairs. They were very efficient and professional, even wrapped up our items and couch in plastic to ... Read More Frankie and crew did an amazing job helping us move to an apartment upstairs. They were very efficient and professional, even wrapped up our items and couch in plastic to keep it clean. It was a very fast process and I’d 100% recommend to anyone looking for movers!