My experience with Adam Van Lines was horrible. It felt like a waste of time and money. They are not a moving company, they are brokers. They won’t even contact the peo
... Read
More
My experience with Adam Van Lines was horrible. It felt like a waste of time and money. They are not a moving company, they are brokers. They won’t even contact the people they hire to move your stuff. I was planning the move from California to Pennsylvania and it took them over 3 months to deliver. We didn’t have that many things and everything was packed and ready to go. All they had to take apart was the standing desk and tv stand.
First person I talked to was Raymond. He was real nice explaining how things will go and proceed, and they will take care of everything and it will go smoothly. Once I agree, I have to pay a fee for them but no contract, he said the contract will be signed the day the movers show up. Raymond sent me a quote on how much everything will be, and it looks right so I agreed. So later when I want to access the quote again it was no longer there. I was just happy that I screenshot it.
The moving company they used to move my stuff was Evergreengreenshift Relo. They didn't give us a copy of the contract we signed or anything.
When the movers showed up, the price wasn’t the same anymore. They added fees. Also, when they came to pick up the stuff, it was in a truck. Not an 18-wheeler. The movers came and didn’t have their own tools and didn’t have enough to wrap everything, so they had to buy some more, and you know who had to pay for it? We did.
After the movers picked up our stuff, we got an email Antone stating for shipments that are 1201-3300 miles, it will take them 3-21 business days. It took them over 3 months to deliver. I’m pretty sure that’s over 21 business days even if it was a bunch of holidays.
It had been quite since they picked up the stuff and it’s been a pretty long time. We contact them to confirm the move in date and they said it is still on schedule. We were appointed to Andrew and got no response from him. So we called and emailed about the shipment and all we got was attitude and him saying it’s a cross country move, these things take time. All we wanted was an estimated date and we couldn't get that. Then we called again later and we got more attitude and him saying he can’t get in contact with the driver. Then we emailed hi again and he said the movers are in New Jersey which it is not 2 month after the move in date.
This felt like a scam because since I already paid the broker and even if I didn’t like the movers, I can’t get someone new because we had a date set to leave so we are stuck with what we have.
At the drop off, they ask if it was big enough for a 18 wheeler to park, we told them that it was just little streets. So the movers charged us extra for a shuttle because a 18 wheeler couldn’t fit.
The whole experience with Adams Van Lines has been miserable. Then at the end of everything and after we got the stuff, we submitted a claim and them and they were willing to compensate us because of what happened. I took that as a hush hush money because It even stated if we took compensation, we can’t complain, post, or take legal actions at all. My freedom of speech is more valuable than that. I have more to say but I will say it on social media platforms.
Move Date:
Mar 01,2025
From:
San Jose,
CA
To:
Philadelphia,
PA
Move
Cost: $3000