If I could give zero stars, I would. My experience with this moving company, particularly with mover Rafael Guerra and salesman Alex Diez, was nothing short of frustratin
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If I could give zero stars, I would. My experience with this moving company, particularly with mover Rafael Guerra and salesman Alex Diez, was nothing short of frustrating and deceptive.
Alex Diez provided an initial estimate without ever asking for or explaining measurements. When the movers arrived, they eyeballed everything—literally measuring with their eyes and making vague comments like “big rug.” This led to wildly inaccurate guesstimates, which resulted in upcharges.
For example, my bedroom dresser was suddenly deemed “too big” upon arrival, despite being disclosed upfront. When I asked why the price jumped, I was told, “It’s a solid piece of wood,” something that was never mentioned in the estimate. To make matters worse, the legs weren’t put back on correctly after the move, and it was damaged when they stood it up.
Additionally, the estimate listed my boxes as large, but the paperwork upon arrival showed them as medium, which conveniently worked in their favor. I also added two small end tables, and a small accent chair—and somehow, my price skyrocketed by $1,100, over a third of the entire cost!
The frustration didn’t stop at pricing. Movers did not place items in the correct rooms as labeled, leaving me to do extra work. Worse, they argued about moving furniture to the second and third floors, despite this being clearly included in the estimate. Their complaints included, “I don’t want to hurt my body” and “It’s dangerous.” This was not my problem—if it was in the estimate, it should have been honored. Alex Diez confirmed that flights of stairs were included in pricing, yet the movers acted like this was a surprise.
To top it all off, customer service was non-existent. Calls were ignored, and only texts were responded to sporadically—until eventually, they stopped responding altogether.
This company is deceptive, unprofessional, and a complete headache to deal with. Between the dishonest pricing, unwilling movers, hidden fees, and lack of accountability, this was the worst moving experience I’ve ever had. Save yourself the stress and hire literally anyone else.
Move Date:
Feb 14,2025
From:
Jupiter,
FL
To:
Philadelphia,
PA
Move
Cost: $2900