Compass Moving Group LLC

Very unfortunate and stressful experience, highly suggest avoiding this company. They are a broker and will sublet your work to multiple companies throughout the process, ... Read More Very unfortunate and stressful experience, highly suggest avoiding this company. They are a broker and will sublet your work to multiple companies throughout the process, subjecting you to multiple price changes and excess handling of your items. I’ll note that the people I interacted with over the phone were very nice, however how my move unfolded was everything I was afraid of.Scheduling: Scheduled a move from California to North Carolina with a tight 4 day drop off window. Went through a detailed inventory process (provided dimensions of my larger pieces) and was quoted $2,700 for 420 cubic feet. All seemed well. When the logistics team called to confirm details pre pickup, they explained that there was no way they could meet my drop off window due to federal regulations, and I would need to pay an additional $2K for expedited delivery to hit that timeline - which I did. I also notified them that I had an additional (10) pieces that were not accounted for in our initial inventory review - I was assured that the cubic footage quote was still in line.Pickup: Upon pickup the actual company moving my items (Best Moving based in Santa Clara CA) looked at my storage unit and said the contents was approximately twice as large as what I was scheduled for - and proceeded to charge me an additional $2K (now $6,700 total). I also had to resign an entire new contract on site during pickup with Best Moving. The quoting process used by Compass was extremely inaccurate and they have refused to take any responsibility for it.Drop off: Got a call from a driver at 4am about a week ahead of my expedited delivery window stating he was going to drop my items off the next day - took a few hours but was able to work with Best Moving company to fix this. Delivery ended up being on time however the two gentlemen who delivered my items were not professional movers (they were very kind and worked very hard, however they rented a Uhaul truck to pick my items up from god knows where and stated they do not do this full time). A couple of my nicer pieces were damaged, understandably so granted they had been loaded and re-loaded multiple times throughout this process. The final payment was requested by a 3rd company (Hail Ways Trucking LLC). I’ve been waiting to get a receipt for a week for my final payment despite multiple attempts to acquire it.Summary: Throughout this process, I’ve contacted Compass Moving multiple times to discuss the price changes/issues however they’ve been unwilling to work with me on anything. I’ve been promised call backs and don’t receive them. I ended up working with the sublet company (Best Moving) to get more timely resolution of issues and general updates. They got my money, and there's nothing I can do at this point. Don’t give them yours.

Our experience with your firm during our most recent move was the best of our sixteen moves. All things considered; James did an excellent job. We are here to back you yo ... Read More Our experience with your firm during our most recent move was the best of our sixteen moves. All things considered; James did an excellent job. We are here to back you your company 100%. I am not aware of any problems at this time.

Please know how much I value your assistance in transporting my belongings from TX to NM. Despite the poor weather, the allocated crew did a fantastic job clearing the ar ... Read More Please know how much I value your assistance in transporting my belongings from TX to NM. Despite the poor weather, the allocated crew did a fantastic job clearing the area. Because of the time and effort required for a move, I want to spread the word about Compass Moving Group LLC.

The first thing is me and my partner were told it would take 2-3 days to get everything moved. We were lied to and it took 8. Almost every single item they packed was dam ... Read More The first thing is me and my partner were told it would take 2-3 days to get everything moved. We were lied to and it took 8. Almost every single item they packed was damaged and dealing with the claims department has been an absolute nightmare. You should never use this company. I’m not the type to leave reviews but people need to know

Moving across the country from my apartment in TX to two-bedroom in NY seemed daunting. But these movers were incredible! The crew showed up bright and early on moving da ... Read More Moving across the country from my apartment in TX to two-bedroom in NY seemed daunting. But these movers were incredible! The crew showed up bright and early on moving day, just like they promised. They were friendly and professional, even asking about my favorite coffee shop.

I had to move my home office, which includes a large desk, a filing cabinet, and several boxes of documents. The movers disassembled the desk and packed it so carefully t ... Read More I had to move my home office, which includes a large desk, a filing cabinet, and several boxes of documents. The movers disassembled the desk and packed it so carefully that I didn’t have to worry about anything getting damaged. They took time to pack up my electronics, labeling every cable and cord to ensure they were easy to reassemble. At the new office, they set everything up and adjusted my desk height to my preference. The move was seamless, and I couldn’t have asked for a better experience.

My friend and I were going to relocate to NY, but Timothy helped me choose between hourly and guaranteed costs for the best moving day. The knowledgeable staff provided u ... Read More My friend and I were going to relocate to NY, but Timothy helped me choose between hourly and guaranteed costs for the best moving day. The knowledgeable staff provided us with great assistance with our relocation last weekend. Even in the unbearable heat, they moved swiftly to help me put my bed frame together at the new house.

Overall, the move with Compass Moving Group LLC went very well. Thompson initial time estimate was a bit low, but I was very pleased with how flawlessly Andrew and Michae ... Read More Overall, the move with Compass Moving Group LLC went very well. Thompson initial time estimate was a bit low, but I was very pleased with how flawlessly Andrew and Michael performed the move. Everyone was very courteous throughout all of our interactions, both before and during the move. They were a great team, and I would highly recommend them.

As they expertly navigated the narrow passageways and challenging bends, these unsung heroes of my move displayed remarkable calmness. Despite my heavy belongings, they e ... Read More As they expertly navigated the narrow passageways and challenging bends, these unsung heroes of my move displayed remarkable calmness. Despite my heavy belongings, they effortlessly lugged them up 3 flights of stairs.

Moving can be a nightmare, but these movers made it a breeze. From the moment I called to get a quote, they were friendly and professional, answering all my questions and ... Read More Moving can be a nightmare, but these movers made it a breeze. From the moment I called to get a quote, they were friendly and professional, answering all my questions and putting my mind at ease. On moving day, the crew arrived right on time and got to work immediately. They handled my belongings with care, wrapping furniture in blankets and securing fragile items in bubble wrap. They remained calm and composed throughout, making the whole experience stress-free.