Cross Country Moving LLC

I strongly recommend their services.

The movers came with small carts and straps to help with the narrow hallway. They lifted each panel together and leaned it safely against the wall. The boxes were taken u ... Read More The movers came with small carts and straps to help with the narrow hallway. They lifted each panel together and leaned it safely against the wall. The boxes were taken up last, so the path stayed clear. They worked in a simple, steady way, checking with me before placing things. When we finished, the new floor looked neat and ready to use, thanks again to this moving crew.

Worst !!!

The movers were rude and disrespectful from the start. They fought with me and complained about the stairs and the work. After packing, they left a mess, making communica ... Read More The movers were rude and disrespectful from the start. They fought with me and complained about the stairs and the work. After packing, they left a mess, making communication difficult. I've never experienced irritating customer service.

Poor estimate and poor communication

My rugs were rolled up without any protection, and now they have weird creases and some grease stains. I’m not sure if they dragged them through the street, but it sure ... Read More My rugs were rolled up without any protection, and now they have weird creases and some grease stains. I’m not sure if they dragged them through the street, but it sure looks like it.

Rated 1 out of 5 stars If I could give them zero stars I…

If I could give them zero stars I would. The actual guys who moved the boxes were great, but the company lost five of my boxes, said they would pay me for them if I signe ... Read More If I could give them zero stars I would. The actual guys who moved the boxes were great, but the company lost five of my boxes, said they would pay me for them if I signed and notarized a form, and then NEVER sent payment. They also gave my number to the guy who brought the truck to my new apartment and he sent me a video of him having sex afterward. If you are moving an apartment DO NOT use this company, they are crooks.

Long distance move from NJ to TN

Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly di ... Read More Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose.I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities.We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment.The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash.While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport.Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5.Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released.The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage.Conclusion:I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.

FRAUD

The movers left an entire section of my garage untouched, even though I told them to pack everything. I discovered it after they left and had to rent a truck myself to mo ... Read More The movers left an entire section of my garage untouched, even though I told them to pack everything. I discovered it after they left and had to rent a truck myself to move the remaining items. When I called to complain, they said it wasn’t their responsibility since I didn’t supervise closely enough. Absolutely ridiculous.

Terrible communication on important matters

The movers arrived late and spent the entire day blaming traffic, weather, and other random excuses for their delays. It was clear they weren’t taking responsibility fo ... Read More The movers arrived late and spent the entire day blaming traffic, weather, and other random excuses for their delays. It was clear they weren’t taking responsibility for their poor planning. By the time they finished, it was dark, and I had no energy left to check if everything was intact. Spoiler alert: it wasn’t.

BAD PEOPLE!

Their quote was significantly lower than what I ended up paying. In addition, they billed me for the extra time as the transfer took significantly longer than expected. I ... Read More Their quote was significantly lower than what I ended up paying. In addition, they billed me for the extra time as the transfer took significantly longer than expected. In addition, they scuffed my wooden floors.

Bloody basters

Horrible Experience - Avoid This Company!I can't express enough how terrible my experience with Cross Country Movers has been. From the start, the communication was absol ... Read More Horrible Experience - Avoid This Company!I can't express enough how terrible my experience with Cross Country Movers has been. From the start, the communication was absolutely dreadful. Once they picked up my stuff, I never heard a word from them. No updates, no tracking info, nothing. I had no idea where my belongings were or when they would arrive.The worst part? They completely overcharged me. The initial estimate was way lower than the final bill, and they tacked on extra, unexplained fees that were never mentioned during booking. It felt like they were just taking advantage of me at every turn.And now, even though it's been weeks, my stuff still isn't here! No one is giving me a clear answer or timeline. This company is a complete disaster and I wouldn't trust them with a single item, let alone an entire move.Do yourself a favor and find a reputable moving company. Cross Country Movers is an absolute nightmare.PS: I will write an complain everyday on here so people will know till my stuff come and all my stuff needs to come undamaged and nothing missingSincerelyANTHONY WATKINS !!!

Overall okay

Best moving company ever! They disassembled and reassembled, wrapped, and moved everything without any damage. Quick, attentive, and responsible. The best moving company ... Read More Best moving company ever! They disassembled and reassembled, wrapped, and moved everything without any damage. Quick, attentive, and responsible. The best moving company in the California. Highly recommend them.