Dumbo Moving and Storage

DO NOT USE THIS COMPANY!

It's unfortunate that I even have to give this company 1 star to write this review. The disrespect I was subjected to on my move day is more in line with a negative 5 rev ... Read More It's unfortunate that I even have to give this company 1 star to write this review. The disrespect I was subjected to on my move day is more in line with a negative 5 review. I am writing about my experience with this company for a move that was scheduled for January 8, 2026. I'll start off by saying my experience with the company leading up to the move was smooth. The day of the move the movers arrived on time and as part of the contract the movers were to move ALL the furniture with about 10 to 12 boxes. Three movers arrived and the lead mover assessed what needed to be moved. This did not make sense to me because pictures of what I needed moved had been sent to the company prior to the move day. There were three women at the house when the movers arrived while I went to the location where the things needed to be moved as there was a short window to get all of this done. The movers decided to start loading the truck with the boxes despite being told multiple times that the furniture was the priority. Once they got to a point where the truck could no longer fit the furniture they said they were done and I would need to call the company for a new quote. I expected this, however the person I spoke to was the most disrespectful unbusinesslike person I've ever encountered during a move. I was told they don't need my business and they understand what it is to move things. When I asked to speak to the person who I made the original reservation with I was told the person died in the week or two between the time I had made the reservation. At this point it had become a big joke. The movers proceeded to drive off with my belongings, leaving a bedroom set that needed to be moved THAT day. I called the company 3x to make a complaint and was finally connected to Becks who I had made the original reservation with and was told had died. Clearly he was NOT dead. Needless to say I let him know that their company came recommended to me by a family friend who had used their services 3 months prior. The only difference was a man was involved with that move. They saw all women and thought they could take advantage of us. I've moved belongings multiple times and this by far has been the worst experience. Its unfortunate I needed a licensed company for this move because I've had amazing unlicensed movers move my things with care and respect. If you're going to have someone lead a move, make sure they can communicate effectively. I would not recommend this company to my worst enemy. I was lied to, misled, yelled at, ignored and EXTREMELY disrespected during a time of high stress. The level of stress that was ADDED to the situation was disgusting. Negative stars all around. If you value your things, time, money and yourself, DO NOT USE THIS COMPANY!

Broken agreements

When I went to get my phone charger from the nightstand after the relocation, it was gone. When I called the company, they told me that their movers don't steal. Yes, all ... Read More When I went to get my phone charger from the nightstand after the relocation, it was gone. When I called the company, they told me that their movers don't steal. Yes, all right. It's funny that the charger was there when they arrived and disappeared when they departed. The idea is what matters to me, not the charger. What else are they stealing if they're willing to take something so trivial?

Loyal Customer service.

I have moved several times over the years, and this was by far the most seamless experience. The communication was clear, the quote was accurate, and the team worked dili ... Read More I have moved several times over the years, and this was by far the most seamless experience. The communication was clear, the quote was accurate, and the team worked diligently. They took great care to protect my furniture and my new floors. It is rare to find such a dependable service. I am very happy with the results.

they handled everything very well.

It was the best moving experience so far. I had to relocate to a new place out of the city, and the team packed and loaded all the things on the truck. They were careful ... Read More It was the best moving experience so far. I had to relocate to a new place out of the city, and the team packed and loaded all the things on the truck. They were careful with the walls and floors while moving things out.

Stellar job

The move took most of the day and involved steady lifting and loading. I stayed nearby but didn’t feel the need to step in or correct anything. The crew worked through ... Read More The move took most of the day and involved steady lifting and loading. I stayed nearby but didn’t feel the need to step in or correct anything. The crew worked through the space in a calm way and kept progress moving. The furniture was handled with care and placed where I expected. The pace felt balanced and consistent. When the job finished, I looked around and felt comfortable with the result. It felt like a normal move handled properly without extra issues.

They Took great care off My items

Our experience with the moving crew was positive. The workers were polite, careful, and cooperative throughout the day. Their support made the transition easier for us. ... Read More Our experience with the moving crew was positive. The workers were polite, careful, and cooperative throughout the day. Their support made the transition easier for us.

Couldn't have gone better.

I am glad I chose this team for moving 12 large items that needed careful handling. They measured doorways before lifting and adjusted angles when needed. The crew stayed ... Read More I am glad I chose this team for moving 12 large items that needed careful handling. They measured doorways before lifting and adjusted angles when needed. The crew stayed patient and worked together well. Edward explained each step when something needed extra care. A brief delay happened during loading, but it helped prevent damage. Everything arrived clean and intact. I would use them again without hesitation.

Good Communication!!!

These movers did a fantastic job for me. They carried my heavy bags of hardware and metal shelving units. The total cost was within my budget. The overall experience felt ... Read More These movers did a fantastic job for me. They carried my heavy bags of hardware and metal shelving units. The total cost was within my budget. The overall experience felt well-managed.

Happy to Hire them

As a photographer, I have several large, heavy cases of lighting equipment. The movers treated these cases like the professional gear they are. They secured them upright ... Read More As a photographer, I have several large, heavy cases of lighting equipment. The movers treated these cases like the professional gear they are. They secured them upright in the truck and prevented any shifting during transit. I am glad all my equipment arrived in perfect shape. These guys did a great job making sure my gear stayed protected during the whole trip.

would suggest them without any hesitation

Not often do you see retail fixtures moved with that level of care. Our setup had product stands, packed containers, and loose signage from the floor area. The team walke ... Read More Not often do you see retail fixtures moved with that level of care. Our setup had product stands, packed containers, and loose signage from the floor area. The team walked through the space before starting and didn't just begin lifting things without a plan. They took time to move items in an order that matched how we had them arranged.