GM Van Lines Reviews

Used them in June 2024. Worst moving company ever. Don't use them! They quoted an amount and then increased the quote by $2000 on the day of pick up. They also lost a $50 ... Read More Used them in June 2024. Worst moving company ever. Don't use them! They quoted an amount and then increased the quote by $2000 on the day of pick up. They also lost a $500 marble table top and made no effort to locate it. After 7 months of processing my claim by their bogus claims company, they offered to pay $75 as compensation. These people are scammers.

I had a great time working with Kacy and his group! They were cordial, effective, and cautious with our possessions. We're going to use them for our future move, and I've ... Read More I had a great time working with Kacy and his group! They were cordial, effective, and cautious with our possessions. We're going to use them for our future move, and I've already suggested them to friends.

Was very pleased with my choice. they gave me the best price and they guys were great. will use them again! Was very pleased with my choice. they gave me the best price and they guys were great. will use them again!

As moving crews go, they were the best I could have asked for; they finished the move ahead of schedule, the guys did a fantastic job, and they were exceedingly careful w ... Read More As moving crews go, they were the best I could have asked for; they finished the move ahead of schedule, the guys did a fantastic job, and they were exceedingly careful with everything despite the constant downpour that occurred throughout the move.

My online search led me to them, where I was pleasantly surprised by their pricing transparency and customer feedback. Scheduling a moving day to transfer my belongings f ... Read More My online search led me to them, where I was pleasantly surprised by their pricing transparency and customer feedback. Scheduling a moving day to transfer my belongings from AL to ID was a great experience working with them.

If I could rate this company a hundred times, I would gladly do it in a heartbeat. They have me completely captivated with their world-class services. Everyone in my fami ... Read More If I could rate this company a hundred times, I would gladly do it in a heartbeat. They have me completely captivated with their world-class services. Everyone in my family knows how highly I speak of them since my experience was otherworldly with them! The best in the business!

Their service is excellent, and they performed admirably during COVID. As a whole, they are fantastic. Please accept my gratitude, Marvin and staff. Their service is excellent, and they performed admirably during COVID. As a whole, they are fantastic. Please accept my gratitude, Marvin and staff.

We are only taking the time to write this to help and prevent others from suffering losses. We had a horrible experience with GM Van Lines based in Pompano Beach. They da ... Read More We are only taking the time to write this to help and prevent others from suffering losses. We had a horrible experience with GM Van Lines based in Pompano Beach. They damaged a lot of our furniture. They give people the run around. For starters, they hire people off the street with little or no experience to assist with their moves. One of the guys they brought to the pick up location was very intoxicated (drunk) and didn't handle the furniture with care. He smelled like alcohol. In fact, one of the condo association employees from the building asked him to leave after noticing how intoxicated he was and to prevent any damage to the elevators or common areas. The owner of GM Van Lines after confirming his intoxication fired him on the job. Secondly, GM Van Lines didn't bring their own moving truck. They brought a rental. They appear to be a very small operation vs. why they try to portray. Third, they stored our furniture and belongings for many months in a third party warehouse without air conditioning. They would not disclose the location to us or allow us access. Due to the lack of air conditioning, many costly items were damaged. Yet they claim to have climate control storage and own their warehouses. They also outsource moves from out of town. Lesson learned: Get additional insurance and find someone honest, professional and reliable to handle your move. The $0.60 per pound they offer is not enough and you have to jump through many hoops to claim it. They make it a difficult and lengthy process! We filed a claim several months ago and are still being given the run around. Based on the weight, they should have paid us over $1,300 which barely covers the repairs needed. We were shocked to receive a settlement agreement for only $60.00. We've had a horrible experience which we wouldn't want anyone of you to go through. Hopefully, this write up will help you make a better informed decision. Had we known all of these, we would have never hired such an unprofessional, careless company or individual. Also, the owner was not honest with us and claims to be an employee. Look up the company and do your research before ever considering them. Best of luck to you!

The team's coordination was impressive. They wrapped delicate items in protective materials and labeled each box, ensuring that nothing got lost or damaged. I was particu ... Read More The team's coordination was impressive. They wrapped delicate items in protective materials and labeled each box, ensuring that nothing got lost or damaged. I was particularly touched by their assistance in organizing a garage sale for items we couldn't take with us. Their help in sorting and pricing items was unexpected but greatly appreciated.

I do not recommend them to anyone, they are terrible, they took 19 days to arrive (they picked up the things on April 29 and arrived on May 18) The boxes arrived broken a ... Read More I do not recommend them to anyone, they are terrible, they took 19 days to arrive (they picked up the things on April 29 and arrived on May 18) The boxes arrived broken and open and I was missing 4 and even their manager has not answered us. People like that don't feel the slightest respect for anything.