Gulf Stream Van Lines

Beware of Gulf Stream Van Lines’ shady business practices. They did no work for us (a single-income, veteran family) and are refusing to refund $1600 after two hours. W ... Read More Beware of Gulf Stream Van Lines’ shady business practices. They did no work for us (a single-income, veteran family) and are refusing to refund $1600 after two hours. We made a reservation, and tried to cancel within two hours. We had read the cancellation policy with the agent, and it said clearly we had 48 hours to cancel. Two hours later, I emailed per the agreement. Hearing nothing, I called an hour after that, and was told it was too late because they had already dispatched the job, and they would not refund our deposit. In confusing print it says they will not refund if the job has been dispatched, but the agent didn't clarify, and we were very up front that we weren't quite sure and still had some decisions to make. We asked specifically if we could cancel within that 48 hour time period, and were told yes. When I asked the customer service rep if I could speak to a manager, the rep hung up on me. I have not been able to talk to anyone else in customer service, and accounting just said they would not refund the money. We have not been able to get a time stamp of when they actually dispatched the job. No matter the time, though, the spirit of the agreement is that we cannot use their service, there was no impact on them to cancel because we had just booked it, but it is a significant financial burden on us, and they refused to refund us the deposit. This is essentially stealing money from people. Their is effectively no cancelling with them, and they have set up their customer service and accounting to be inaccessible. There are many other companies - consider using one of them.

You should feel proud of your chosen ambassadors since they are a part of the fantastic team you have put together. The tone of an initial interaction with a potential cl ... Read More You should feel proud of your chosen ambassadors since they are a part of the fantastic team you have put together. The tone of an initial interaction with a potential client is established by that first impression. If you needed me, I'd be there. Once again, I humbly ask for your consideration and gratitude.

You know how long we had hoped to buy our building and how excited we were when we finally did. Everyone else hated the shift, but they knew it was best for their develop ... Read More You know how long we had hoped to buy our building and how excited we were when we finally did. Everyone else hated the shift, but they knew it was best for their development. It's not a simple task because it requires plenty of work and time.

My better half and I were blown away by Gulf Stream Van Lines. efficiency and professionalism. The transfer was accomplished much more quickly than expected, and the quot ... Read More My better half and I were blown away by Gulf Stream Van Lines. efficiency and professionalism. The transfer was accomplished much more quickly than expected, and the quoted fee was accurate to the penny. Never again will I move without them. I can't sing their praises loudly enough.

The company's receptionists are friendly and eager to help with any questions. In addition, their service offerings are open and honest. But I really think you should giv ... Read More The company's receptionists are friendly and eager to help with any questions. In addition, their service offerings are open and honest. But I really think you should give them a shot.

They did a great job, were efficient, and friendly to work with. Without a doubt, I will use them again since they are so good. They did a great job, were efficient, and friendly to work with. Without a doubt, I will use them again since they are so good.

Jimmy and Yazzie were all over my possessions; these movers' crew made my shifting journey so smooth and creamy that I can now hire them again in a heartbeat for any kind ... Read More Jimmy and Yazzie were all over my possessions; these movers' crew made my shifting journey so smooth and creamy that I can now hire them again in a heartbeat for any kind shifting. Gulf Stream Van Lines is truly commendable.

Had a stellar first experience with Gulf Stream Van Lines and I’m already looking forward to an opportunity that would give me a chance to employ their services again! ... Read More Had a stellar first experience with Gulf Stream Van Lines and I’m already looking forward to an opportunity that would give me a chance to employ their services again! Truly the best!

My family and I appreciate how quickly they worked and how carefully they handled our items. They finished the job, and now I can move on with my day. Thank you so much. ... Read More My family and I appreciate how quickly they worked and how carefully they handled our items. They finished the job, and now I can move on with my day. Thank you so much.

They showed up when they said they would, provided a quote, and got right to work taking apart the bed and hauling away the mattress, box spring, frame, and headboard. ... Read More They showed up when they said they would, provided a quote, and got right to work taking apart the bed and hauling away the mattress, box spring, frame, and headboard.