Metro Hop Relocation LLC

DO NOT USE

Absolutely the worst moving experience I’ve ever had. I booked my move from Dillon, CO to Noblesville, IN through Metro Hop Relocation LLC, but the experience was a ... Read More Absolutely the worst moving experience I’ve ever had. I booked my move from Dillon, CO to Noblesville, IN through Metro Hop Relocation LLC, but the experience was a nightmare from start to finish. I was quoted $4,294.60, but my final bill ballooned to $6,623.86, even after we agreed on changes to the items being moved. No proper explanation or documentation was provided for the huge increase. The movers arrived in a truck labeled “Seven Hills,” which was confusing since the move was supposed to be handled by Best Moving Service. The lead mover even said he was there for a “Craigslist move,” despite the broker promising that the movers were bonded and insured. I was promised a phone call before arrival but only received a text message 30 minutes beforehand. My home and belongings were seriously damaged: The movers caused such severe damage to my walls that I can literally see through my staircase into the unfinished basement. My leather chair was ruined. None of the furniture was reassembled as promised, even though I paid for setup. When I reached out to the broker, Steven, he completely stopped responding after I made the initial payment. When I called the office, the representative I spoke to was rude and dismissive. I have photos documenting all the damage and have repeatedly asked for copies of the signed paperwork, as well as a call back from a supervisor. I’ve been ignored at every turn. This company was unprofessional, misleading, and careless with both my belongings and my home. I will be disputing the charges and pursuing further action if necessary. Save yourself the stress and look elsewhere for a reputable, transparent moving company.

Scam never use

They are full of promises upon quotes and deposit then scam you for more money at pick up and delivery. They are not reliable or honest. They damaged our house. ... Read More They are full of promises upon quotes and deposit then scam you for more money at pick up and delivery. They are not reliable or honest. They damaged our house.

DO NOT DO BUSINESS WITH THIS COMPANY

I was quoted $10k to move from Denver to Missouri, two days before the move I was told the price went up to $19k Please look at all the negative reviews Metro Hop has on ... Read More I was quoted $10k to move from Denver to Missouri, two days before the move I was told the price went up to $19k Please look at all the negative reviews Metro Hop has on all social media platforms, horrible no good business practices.

HORRIBLE

The team left my bed frame in the living room and never bothered to bring it to the bedroom. I had to drag it by myself. It was a total pain and definitely not what I exp ... Read More The team left my bed frame in the living room and never bothered to bring it to the bedroom. I had to drag it by myself. It was a total pain and definitely not what I expected from a professional service.

Kept adding charges

The company was very unprofessional and kept adding charges. Walk more than 75 feet they add a charge . They added for things that were discussed in the initial interview ... Read More The company was very unprofessional and kept adding charges. Walk more than 75 feet they add a charge . They added for things that were discussed in the initial interview and on the contract . They know they have you trapped by hold your furniture hostage . Avoid . Perhaps all moving companies are unethical

Worst moving Brokers!

If you like being sold false expectations and told your stuff would fit in certain amount of cubic feet when they know you will need more feel free to hire them. Will nev ... Read More If you like being sold false expectations and told your stuff would fit in certain amount of cubic feet when they know you will need more feel free to hire them. Will never hire a moving company that doesn’t send a person out to do a physical walk again! Moving is hard enough, especially across country, metro hop will just make it more difficult!

We wish you all the very best!

John and Andrew packed and transported our collection of antiques with care. Everything arrived safely, not a single chip or crack. They clearly have a lot of experience ... Read More John and Andrew packed and transported our collection of antiques with care. Everything arrived safely, not a single chip or crack. They clearly have a lot of experience handling delicate belongings, which gave us immense peace of mind.

hassle-free moving experience. Fast, Careful Long Distance

It was an effortless and expert move. The crew was punctual, covered all my furniture with protective coverings to avoid damage and did the job professionally. ... Read More It was an effortless and expert move. The crew was punctual, covered all my furniture with protective coverings to avoid damage and did the job professionally.

Thank you for making it so easy

James and Andrew were my movers and they were fantastic! They moved everything in less than three hours and I had many white furniture pieces that made it through without ... Read More James and Andrew were my movers and they were fantastic! They moved everything in less than three hours and I had many white furniture pieces that made it through without a scratch!

I recommend this service to anyone that needs assistance

My dining table was tightened quickly after they noticed a weak leg during the move. My bookcase was moved with straps and thick blankets. Their attention to detail made ... Read More My dining table was tightened quickly after they noticed a weak leg during the move. My bookcase was moved with straps and thick blankets. Their attention to detail made them feel like artisans rather than movers.