Metro Hop Relocation LLC

The movers showed there promptly, went to work, were very cautious with the belongings, and paid close attention to every detail. The movers showed there promptly, went to work, were very cautious with the belongings, and paid close attention to every detail.

Their responsiveness and problem-solving ability across two continents were commendable. Clear and friendly communication was maintained throughout the process, with deta ... Read More Their responsiveness and problem-solving ability across two continents were commendable. Clear and friendly communication was maintained throughout the process, with detailed explanations and advice readily available. We would choose again in the future.

The packing crew's careful preparation, from box labeling to box sealing, was the highlight of the move. The packing crew's careful preparation, from box labeling to box sealing, was the highlight of the move.

Because of how carefully the movers packed, I had no qualms about entrusting them with my most precious possessions. Because of how carefully the movers packed, I had no qualms about entrusting them with my most precious possessions.

Congratulations to the packaging team for their accuracy. The fact that our possessions were packed safely made all the difference. Congratulations to the packaging team for their accuracy. The fact that our possessions were packed safely made all the difference.

The movers from this company were true professionals. They took extra caution since they knew what they were doing. The movers from this company were true professionals. They took extra caution since they knew what they were doing.

With my move, everything initially seemed fine - I scheduled my move from Pennsylvania to New York and set up pick up window of three hours, in order to reserve my buildi ... Read More With my move, everything initially seemed fine - I scheduled my move from Pennsylvania to New York and set up pick up window of three hours, in order to reserve my building's elevator. The day of, they initially said they will be able to make it but are running behind, but completely miss the window, so I need to reschedule. I think: fine, things happen. The next time - mind you, this is a week later, the earliest time they were willing to give me - the same thing happens. At this point, I need to move urgently because I'm starting a new job. So I ask for a refund of my deposit. They completely refuse to do this. I threaten doing a chargeback given that I (rightly) have no confidence in their ability to facilitate my move. They of course confidently assure me that I will lose the dispute. Well, I did initiate the chargeback, and it succeeded (my guess is because this is an awful business that is probably inundated with chargebacks - of course, I don't know that for a fact, but I wouldn't be surprised if that were that case). Please, dear god, do not patronize this business if you do not want to risk wasting your time. Go with a moving company that is NOT a broker - I'm guessing these brokers tend to operate on this kind of systematized incompetence. No need to deal with a middle man if you don't have to.

The transfer was completed in under few hours, which resulted in a substantial savings for me. If I ever find myself in a similar situation, you can bet that I will conta ... Read More The transfer was completed in under few hours, which resulted in a substantial savings for me. If I ever find myself in a similar situation, you can bet that I will contact them.

I considered relocating with a group of friends for a bit. I was nervous about the process and the prices involved when we met with the moving company. ... Read More I considered relocating with a group of friends for a bit. I was nervous about the process and the prices involved when we met with the moving company.

This company really cares about customer satisfaction. They made sure we were happy every step of the way. This company really cares about customer satisfaction. They made sure we were happy every step of the way.