Metro Hop Relocation LLC Reviews

I recommend nobody ever uses this moving company!! They use a third party moving company for pick up and delivery. I had less items than what I was quoted for. At pick up ... Read More I recommend nobody ever uses this moving company!! They use a third party moving company for pick up and delivery. I had less items than what I was quoted for. At pick up the mover told me there would not be enough room for everything I had, there were still 25 boxes that had not been put on the truck yet at which time he told me it was be an additional almost $1000 for my move. I was quoted for 56 boxes, two children’s bicycles and one bedroom set. I ended up not having the children’s bikes and only 48 boxes. During booking I was told I would have PLENTYY of space and there would be NO ADDITIONAL CHARGE! The customer service was closed at time of pick so I was not able to speak with anyone until the next day. Then was told why would I sign for something I was not in agreement with. In which my response was what was I supposed to do with the other 25 boxes I needed moved 1600 miles. Was then told my belongings were bigger than what they consider their “average” size of my items, none of which was explained to me! Upon research I found this company used to be all mighty relocation LLC, after tons of bad reviews they opened another dot license to prepare for the shut down of all might relocation LLC and changed their name to Metro Hop Relocation LLC. This is why their dot profile doesn’t have many complaints, YET!

THESE FOLKS ARE THE BIGGEST CHEATERS - THEY QUOTE EXTREMELY LOW ESTIMATE AND THEN ADD MULTIPLE HIDDEN CHARGES ON THE LAST MINUTE AND HOLD YOU AT GUN POINT. My estimate of ... Read More THESE FOLKS ARE THE BIGGEST CHEATERS - THEY QUOTE EXTREMELY LOW ESTIMATE AND THEN ADD MULTIPLE HIDDEN CHARGES ON THE LAST MINUTE AND HOLD YOU AT GUN POINT. My estimate of 1700 USD has come to 4000 USD with multiple additions which were never mentioned. Both at the pick up point and delivery - they keep adding cost. NEVER EVER HIRE THEM. They are the biggest chatters.

By far the worst moving company out there. Not only was I charged much more than what I was quoted (I was very detailed), they were absolutely clueless as to what to do w ... Read More By far the worst moving company out there. Not only was I charged much more than what I was quoted (I was very detailed), they were absolutely clueless as to what to do when they arrived. Not only that, Connor Murphy over there is a crook. He'll keep calling you until you pay a deposit, then he'll disappear and not return a call or email. STAY AWAY FROM THIS PLACE

AVOID COMPLETELY AND DONT USE, Disorganized and Unprofessional. Nightmare Experience. Overcharging, Damaged Goods, Terrible Customer Service. AVOID COMPLETELY AND DONT USE, Disorganized and Unprofessional. Nightmare Experience. Overcharging, Damaged Goods, Terrible Customer Service.

please don’t EVER use this company. This is our first time using a moving company. We signed a contract with them on a few months ago. The estimate shipping date was s ... Read More please don’t EVER use this company. This is our first time using a moving company. We signed a contract with them on a few months ago. The estimate shipping date was supposed to be for 6/20 it’s now 7/27 and I still have yet to receive our stuff and our kids start school next week. We don’t have none of our paperwork because it’s with everything we don’t even have our clothes.

The movers refused to accept smaller luggage, which was understandable, but this should have been made clear when booking since it put me in a difficult situation because ... Read More The movers refused to accept smaller luggage, which was understandable, but this should have been made clear when booking since it put me in a difficult situation because I don't own a car.

Worst service ever to use it’s taking them more than 20 days to move my furniture from Illinois to Florida they lied to me and told me it’s going to take 10 days only ... Read More Worst service ever to use it’s taking them more than 20 days to move my furniture from Illinois to Florida they lied to me and told me it’s going to take 10 days only don’t fall for their lies I called them several times to check on my furniture and every time they tell me they will notate my account and nothing is done about it

This company is a joke! They showed up late, broke my bed frame, and over charged me. For long distance moves they work with other companies so when they drop off y ... Read More This company is a joke! They showed up late, broke my bed frame, and over charged me. For long distance moves they work with other companies so when they drop off your stuff you’re not even dealing with Metro Hop Relocation LLC employees. The other company demanded I pay an extra fee, even though my bill said i had no outstanding balance. Make sure you get the full coverage insurance because these people will break your stuff and not properly pack it. Would not recommend 0/10!