One Source Van Lines LLC

This Company sends a professional relocation and packing team to move. The staff is very helpful and always easy to contact. I would not hesitate to recommend this compan ... Read More This Company sends a professional relocation and packing team to move. The staff is very helpful and always easy to contact. I would not hesitate to recommend this company to my family and friends.

My mother-in-law needed to move and I wanted to help her in any way that I could. I told her that I would take care of the moving details. I did my due diligence and rese ... Read More My mother-in-law needed to move and I wanted to help her in any way that I could. I told her that I would take care of the moving details. I did my due diligence and researched reviews of countless companies. I picked the top 3 that looked best and got quotes. One Source Van Lines wasn't the cheapest and it wasn't the most expensive. I provided them with the list of furniture and since she was selling the house, they pulled the pictures of the furniture off of Zillow so that we could get the closest estimate possible. The thing that made me choose this company over the others was Joann and what she told me. She said the reason that we aren't the lowest is because most companies will give you a cheap quote and then they will increase the price on the day of the move. We won't do that to you.... My response was of surprise! I did not know that moving companies did such a thing. I appreciated her honesty and her commitment to not price-gouging my mother. I can appreciate an honest company that tells me everything upfront. The quote was for $5590. This would be to move all of her furniture from Cheney Washington to Boise Idaho (6.5 hour drive). In full transparency, she did have a baby grand piano and heavier items like a china hutch. We ensured that we listed all of this for the initial quote. We decided also to have her car shipped so that she wouldn't have to do the drive alone. This quote was $695 for the car which is a separate moving process. One Source called her 3 days before picking it up they adjusted the price to $11,000 (Full disclosure we did add on more boxes so we expected an increase, not $6k worth for approx 20 more boxes). To our surprise, One Source Van Lines outsources to another moving company. This company shows up at 3 pm on the day of the move with two guys. They walk around the house and then tell us the bad news. The price has now gone up from $5590 to $11,000 and now to $14,386. That nearly tripled the initial quote. We were told that the initial quote was not correct and that they also forgot to charge for packing materials. How could someone make that huge of an error in the initial quote? So now, since they waited till the day of the move, she has no other option than to pay them the money. She called One Source to report this and the person on the other line had the audacity to call my mother condescending. The customer service was not professional. After the call, they send me an email offering to credit her either $300 now or $450 in three payments. The caveat to this is that she will have a contractural gag order that says she cannot say anything bad about One Source. My belief is this is how they get people to stay quiet and not write bad reviews. There is no way that we are the only ones who experienced this price-gouging nightmare. My mother opted to not take the money so that I could write this review and warn others of this company. Also, I wanted to note that they also outsourced the move of the car as well. They did not come and pick up when they said that they would. We had to give a window and we said 1/28-1/30. They finally ended up coming two weeks later on 2/15 and tried to charge her an extra $80 at the time of delivery. In conclusion, their initial quote was egregiously underbid by $9k, the companies that they chose to stand behind were not what was promised, and their customer service lacked empathy. How this company has such a high rating is absolutely mindblowing to me.

The crew is very professional and trained. They are both careful and quick. I feel that they put a lot of effort and work into packing everything. Highly recommended! ... Read More The crew is very professional and trained. They are both careful and quick. I feel that they put a lot of effort and work into packing everything. Highly recommended!

The Moving Company team did a great job. I moved my stuff around the city without any hitch and on time. I was very impressed with how they managed the whole process and ... Read More The Moving Company team did a great job. I moved my stuff around the city without any hitch and on time. I was very impressed with how they managed the whole process and got the job done within my budget.

All movers did their job very well. I am pleased with this Company and would highly refer them to anyone looking to move. The crew was great and did an exceptional job. ... Read More All movers did their job very well. I am pleased with this Company and would highly refer them to anyone looking to move. The crew was great and did an exceptional job.

Fantastic service and unbelievably good value for money. Trustworthy, hardworking people who couldn't have asked for more. I would certainly use them again. Highly recomm ... Read More Fantastic service and unbelievably good value for money. Trustworthy, hardworking people who couldn't have asked for more. I would certainly use them again. Highly recommend it. Thank you!

This is our second time utilizing the services of this Company and they did their work so well which was beyond our expectations. Team members packed all the stuff carefu ... Read More This is our second time utilizing the services of this Company and they did their work so well which was beyond our expectations. Team members packed all the stuff carefully. They did their job in a limited time. Highly recommended!

Manager, as well as the crew from Company, did an excellent job with my move this morning. They all went right to work when they arrived at my house that I had to move ou ... Read More Manager, as well as the crew from Company, did an excellent job with my move this morning. They all went right to work when they arrived at my house that I had to move out of. And they did a good job.

The team encountered no difficulties and the work was completed on time. Moving furniture and its contents for a move was not an easy task. However, the company has made ... Read More The team encountered no difficulties and the work was completed on time. Moving furniture and its contents for a move was not an easy task. However, the company has made the entire process easy.Excellent

The manager and his colleagues were excellent at working! They handled our apartment move without a hitch and drove to our new home in just over an hour, and moved all th ... Read More The manager and his colleagues were excellent at working! They handled our apartment move without a hitch and drove to our new home in just over an hour, and moved all the furniture before we even arrived!