Paramount Van Lines Reviews

I had a terrible experience with Paramount Van Lines during my recent move from Massachusetts to South Carolina. Here’s what happened: Two days before the move, I ha ... Read More I had a terrible experience with Paramount Van Lines during my recent move from Massachusetts to South Carolina. Here’s what happened: Two days before the move, I had a final check-in call with the Paramount Van Lines team. I mentioned a few small items I had missed, and the phone agent reassured me that my inventory wasn’t much and everything should fit within the quoted volume. They gave me an original quote of $4,400, but things took a turn for the worse on moving day. When the truck arrived, the driver immediately told me that the inventory list and volume assigned didn’t match at all. If the driver could identify this discrepancy right away, how could Paramount Van Lines have missed it during their assessment? To make matters worse, $1,700 of the original $4,400 was just their broker fee, and the actual movers provided a new quote of $8,500 on the spot. Their customer service was unhelpful, sticking to scripted responses. They claimed my boxes were "Extra Large" instead of "Medium," which was noted in the contract—something I hadn’t caught earlier. To add insult to injury, they required payment via bank ACH transfer when signing the contract, rather than allowing credit card payments. This means you can’t cancel the transaction or dispute the charge to get your money back. Once you sign the contract, your booking amount is gone. At that point, I asked the driver to load what he could within the assigned volume, thinking he might not fit all the boxes, and I could arrange for another company to handle the rest. Shockingly, the driver only loaded about 8 items—maybe 20% of my belongings—and declared that the space was full. I was left with no choice but to pay their inflated fees to get the rest of my items moved. Afterward, I researched Paramount Van Lines online and found similar horror stories. It’s clear this is their standard way of operating. The stress and financial burden they caused are unacceptable. If you're considering Paramount Van Lines, save yourself the trouble. Their lowball estimates, excessive broker fees, manipulative practices, and rigid payment policies will cost you much more than you expect. Avoid this company at all costs!

I had to store my belongings for a few weeks before moving in, and they handled everything perfectly. My mattress was placed in a plastic cover to protect it, and my coff ... Read More I had to store my belongings for a few weeks before moving in, and they handled everything perfectly. My mattress was placed in a plastic cover to protect it, and my coffee table was wrapped in foam padding. My guitar and amplifier were packed into crates they provided, and they carefully loaded my bookshelf onto the truck using a dolly. Delivery day was just as smooth—they reassembled my bed and ensured my boxes were organized by room.

The relocation team was very high-end. I contacted them, and they gave me very detailed information about the move. The 3 movers arrived on the moving day and started pac ... Read More The relocation team was very high-end. I contacted them, and they gave me very detailed information about the move. The 3 movers arrived on the moving day and started packing the fragile items. They had bubble wraps and foam sheets for proper packing and loaded them carefully to avoid damage. This is our first time using this company, and we had a good experience.

We were moving into a new neighborhood, and the movers were surprisingly friendly with our new neighbors. They waved hello and helped a neighbor lift a large planter out ... Read More We were moving into a new neighborhood, and the movers were surprisingly friendly with our new neighbors. They waved hello and helped a neighbor lift a large planter out of the way. It was a small gesture, but it made me feel like we were off to a good start in our new community.

We moved during a heavy rainstorm, and I was so worried about our mattresses and furniture getting wet. The movers had plastic covers for everything and brought a tarp to ... Read More We moved during a heavy rainstorm, and I was so worried about our mattresses and furniture getting wet. The movers had plastic covers for everything and brought a tarp to create a makeshift shelter between the truck and the house. Nothing got wet, not a box!

At this time in my life, Edward and the rest of the Paramount Van Lines crew have been my rock, and I am eternally grateful. Never before have I encountered a moving crew ... Read More At this time in my life, Edward and the rest of the Paramount Van Lines crew have been my rock, and I am eternally grateful. Never before have I encountered a moving crew as well-coordinated and productive as theirs. A full confirmation message regarding the relocation was sent to me via email, and I hired them approximately twelve hours before to my move. The following day, they showed up when they said they would, followed all of the instructions to a tee, and Carl kept a close eye on them to make sure they worked slowly but surely. I like having to follow them about and watch them work. I observed labeling on cartons and a well-organized layout of products within while unloading. There were no unexpected or extra costs, and they helped me unload the truck and unpack in my new house. Well done!

What an outstanding job Paramount Van Lines and his crew did. Careful planning, meticulous wrapping, and punctual execution met all of our moving requirements. We were on ... Read More What an outstanding job Paramount Van Lines and his crew did. Careful planning, meticulous wrapping, and punctual execution met all of our moving requirements. We were only moving a short distance, but we still required help packing because of all the stuff we had. Throughout the day, the trio worked very hard. Every single thing was loaded onto the van with great care. My neighbors were very impressed by the professionalism, efficiency, and silence of the packing crew and the truck driver. Upon arrival at NY, they proceeded to unload, remove all packaging, and arrange our possessions. I would choose Paramount Van Lines again because it was the right choice for us. An extremely difficult day was supposed to be made easier. Great job.

On the day of the move, they began packing and wrapping my items. The employees were polite and hardworking. After loading the truck, they quickly and safely moved everyt ... Read More On the day of the move, they began packing and wrapping my items. The employees were polite and hardworking. After loading the truck, they quickly and safely moved everything to my new location. Everything was in excellent shape when I opened the boxes at my new residence.

We moved from an apartment to a house, and this moving company made everything so much easier. The team was friendly and quick to get started. One thing that impressed me ... Read More We moved from an apartment to a house, and this moving company made everything so much easier. The team was friendly and quick to get started. One thing that impressed me was how they wrapped my artwork and mirrors in multiple layers of bubble wrap. They also had special boxes just for clothes, so I didn’t need to remove everything from the hangers. When we got to the new house, they asked me to inspect the furniture before they set it down, just to make sure it was positioned where I wanted. They adjusted the legs of my dining table that had become loose during the move.

My old apartment had a narrow, spiral staircase, and I was so worried about my furniture getting scratched during the move. The team carefully measured the angles and wra ... Read More My old apartment had a narrow, spiral staircase, and I was so worried about my furniture getting scratched during the move. The team carefully measured the angles and wrapped my dresser and couch with blankets. They used straps to maneuver everything safely down the staircase without leaving a single mark on the walls. At the new house, they were extra cautious bringing everything in and positioned each piece exactly where I wanted.