Swift Shift Van Lines Reviews

Hired them for my cross-country move and it turned out to be a great experience. I settled in comfortably thanks to how they managed it all! Hired them for my cross-country move and it turned out to be a great experience. I settled in comfortably thanks to how they managed it all!

I was worried about my antique collection, but the movers knew precisely how to safeguard it. Their expertise was evident as they maneuvered around tight corners with eas ... Read More I was worried about my antique collection, but the movers knew precisely how to safeguard it. Their expertise was evident as they maneuvered around tight corners with ease. Thumbs up!

These folks had that warm and fuzzy vibe, like we were long-lost homies. Polite, respectful, and they treated me like family. I felt seen and heard, not just another face ... Read More These folks had that warm and fuzzy vibe, like we were long-lost homies. Polite, respectful, and they treated me like family. I felt seen and heard, not just another face in the crowd.

I recently moved from a third-floor apartment to a cozy townhouse. Swift Shift Van Lines was incredible! They arrived right on time, with smiles and a positive attitude. ... Read More I recently moved from a third-floor apartment to a cozy townhouse. Swift Shift Van Lines was incredible! They arrived right on time, with smiles and a positive attitude. They carefully wrapped each piece of my glassware with bubble wrap and gently placed them in sturdy boxes. The team leader, David even made a checklist to ensure nothing was forgotten. They maneuvered my bulky couch through a narrow staircase with such skill, it was like watching a dance. Everything was unpacked in my new home, exactly where I wanted. Flawless service!

On moving day, Andrew was cheerful and full of energy. He efficiently loaded my furniture, making it look so effortless. On moving day, Andrew was cheerful and full of energy. He efficiently loaded my furniture, making it look so effortless.

I've never left a review on any product or service in my entire life. I usually read reviews like this one thinking the person that wrote it is crazy and they are over ex ... Read More I've never left a review on any product or service in my entire life. I usually read reviews like this one thinking the person that wrote it is crazy and they are over exaggerating. Trust me that I am not insane, and none of this is an exaggeration. This experience was so unbelievable awful that it actually deserves my time to explain why you should never even consider this. 1. Lied about the date our items would arrive. We were told 7-10 days from the date that the items were picked up. It arrived about 30 days later. We had to live in the new apartment with nothing for almost a month. We had to spend hundreds of extra dollars just to buy everyday items to get us by. 2. Lied about extra hidden fees. We were told many times that there would be no elevator fee or long distance carry fee, for which the movers ended up charging us $275 for when they dropped our stuff off. 3. Movers themselves were complete pieces of ____. When I asked why we should have to pay the fees when we were told there were none, he berated me about not paying and threatened me that he would go exchange the truck for a U-haul for an extra $400. He was constantly screaming at me, especially when I asked to read what he was making me sign. At one point, he had to make sure that I wasn't recording him secretely with my phone (because he knew what he was doing would've gotten him fired). He also made sure to mention to me that the signatures on any of the documents I've signed don't actually matter because he works for a QUOTE "mickey mouse" joke of a company. I was very close to calling the police because of how hostile they were. And by the way, there's no option to stand up for yourself... since they have your stuff. At the end, they drove away without any notice that they had brought the last boxes up. No goodbye or thanks or anything. Probably because if they did say goodbye to anyone they'd eventually get what they deserve. 4. Customer service reps throughout this whole process were absolutely no help, despite the fact that in our contract it stated that they will "act on behalf of the customers." Our useless customer service rep thought it was adequate to cite the result of a google search to explain why our items were a month late instead of citing our actual contract that we signed. In short, stay as far away from this disgrace of a company as you can. Complete scam run by terrible people.

William and Jeffery measured everything before packing. They used custom-fitted boxes for odd-shaped items and ensured that nothing rattled inside. They also used a label ... Read More William and Jeffery measured everything before packing. They used custom-fitted boxes for odd-shaped items and ensured that nothing rattled inside. They also used a labeling system that included item conditions, which was helpful for insurance purposes.

The studio move was handled with care. The movers used floor protectors to ensure no scratches on my wood floors. My piano was lifted with dolly, and they secured it with ... Read More The studio move was handled with care. The movers used floor protectors to ensure no scratches on my wood floors. My piano was lifted with dolly, and they secured it with straps. They took the time to carefully pack my electronic equipment, including my computer and printer. Everything was set up in the new studio exactly where I wanted it, and they also helped me reconnect my cables.

James provided a detailed cost estimate, which was transparent and easy to understand. I appreciated the fact that there were no hidden fees or surprises. He explained to ... Read More James provided a detailed cost estimate, which was transparent and easy to understand. I appreciated the fact that there were no hidden fees or surprises. He explained to me the different factors that affected the price, such as the distance, the weight, the volume, and the service options. He also gave me some options and suggestions to lower the cost, such as choosing off-peak dates, donating or selling unwanted items, and packing some items myself.

Kudos to Swift Shift Van Lines for making my move hassle-free. The team came early and got down to business, using their skills and experience to maneuver my ping pong ta ... Read More Kudos to Swift Shift Van Lines for making my move hassle-free. The team came early and got down to business, using their skills and experience to maneuver my ping pong table and curio cabinet out of my old place. They had a positive vibe the whole time and made me feel relaxed.