United Express Moving & Storage

Don’t go with them, they are brokers and assured us that all is insured, it took us a year to get reimbursed $75 when our damages are over $2000. Worst experience we ha ... Read More Don’t go with them, they are brokers and assured us that all is insured, it took us a year to get reimbursed $75 when our damages are over $2000. Worst experience we had and wish we hadn’t trusted them

Proceed with this company at own risk. I’m a disabled veteran. I don’t make very much money but when I put in my number for some Moving quotes, this company called me ... Read More Proceed with this company at own risk. I’m a disabled veteran. I don’t make very much money but when I put in my number for some Moving quotes, this company called me. I had already arranged for a U-Haul because I didn’t think I could afford movers the gentleman on the phone was very friendly and promised me the world, I gave him a very accurate description of what I had and he quoted me a little over 2000 somebody called me the day before I was scheduled to move and quoted me about 2000 more dollars after I had told him I should probably cancel because I can’t afford this! and if it costs more when the movers show up I will have to cancel. the first person on the phone told me I could get my money back because they wouldn’t want a bad Review. Moving day movers showed up said it would cost $10,000! That the broker company did not include the packing of the mirrors, the televisions and other items which were clearly in the quoted sheet! The price for just the stuff they quoted me probably would’ve been around $7000 plus an extra three for extra stuff and they would not be able to move the trailer that I was also told would be moved. When I called, I could not get a hold of anyone because it was Sunday. I had to cancel and of course I called Monday morning to get my money back to hear them say very rudely that I was SOL. Proceed with this company very carefully. I’m so disappointed that I’m literally in contact with the news agency who will probably pick up the story! You guys messed up! I really hope that 2100$ was worth it to you! Because it meant a lot to me and your employees knew it because I expressed it the entire time.

This company is not Legit, took our son's money and refused to refund it even when he canceled within the contractual obligated time. The majority of the five star revi ... Read More This company is not Legit, took our son's money and refused to refund it even when he canceled within the contractual obligated time. The majority of the five star reviews of this company are all first time reviewers. Please look at the reviews closely as all the local guides give them a one. I hope they sleep at night. Interesting how they respond, again make sure to read the reviews carefully others have had the same experience. And yes I am not the person that hired them, but certainly am aware of how he was treated and bounced around with no real customer service. And again they are not telling the truth, they did not dispatch anyone as he called multiple times well before the 72 hours. What comes around goes around, so I hope they enjoy keeping young people's deposits. Again, just read the reviews closely and carefully. If I could give zero I would.

So many extra fees and poor planning would never recommend worse then just doing the labor yourself couldn't even get ahold of any higher ups to fix this ... Read More So many extra fees and poor planning would never recommend worse then just doing the labor yourself couldn't even get ahold of any higher ups to fix this

Do not use this company. As so many other reviews state, they are a brokerage company not an actual moving company. David gave me a price and a date that were totally b ... Read More Do not use this company. As so many other reviews state, they are a brokerage company not an actual moving company. David gave me a price and a date that were totally bogus. Ryan called me 2 days before the move date and demanded a big cost increase because "it's the busy moving season". What a joke. The guys delivering our stuff were not even professional movers just truck drivers. They stacked boxes marked fragile glass upside down. We had massive damage including legs broken off furniture and smashed glass. The damage claim process is a complete waste of time designed to frustrate you to the point where you give up. After hours of paperwork I got an email saying they are proud to send us $72 for our compensation. STAY AWAY FROM UNITED EXPRESS MOVING!!!

DO NOT USE THIS COMPANY!!!!I fell for their gimmicks. I was promised a firm delivery date. After being handed off to the actual moving company, discovered that this broke ... Read More DO NOT USE THIS COMPANY!!!!I fell for their gimmicks. I was promised a firm delivery date. After being handed off to the actual moving company, discovered that this broker has not say as to when my stuff is delivered. Also their quote to me was not even close to what I was going to be charged. Upon giving this company my inventory, I was told I would only need X amount of cubic square footage. After speaking to the moving company, they told me I would need an additional 200 cubic square feet costing over $1,000 more. Ended up having to sell a lot of my big pieces of furniture.

This is such a bad company we went from paying $1500 to 2800 and it’s been 13 days and we still do not have hour stuff all the hidden fees they do not tell you about th ... Read More This is such a bad company we went from paying $1500 to 2800 and it’s been 13 days and we still do not have hour stuff all the hidden fees they do not tell you about the better business bureau will be notified my husband and I are elderly. Still waiting when they told us at 1045 am they were 1/2 hour away it is now 105pm.

STOP – THESE ARE SHYSTERS1. LOOK AT THEIR BBB COMPLAINTS BEFORE CALLING UNITED EXPRESS2. DON’T USE ANY MOVING COMPANY (ESPECIALLY BROKERS) UNLESS THEY COME TO YOUR HO ... Read More STOP – THESE ARE SHYSTERS1. LOOK AT THEIR BBB COMPLAINTS BEFORE CALLING UNITED EXPRESS2. DON’T USE ANY MOVING COMPANY (ESPECIALLY BROKERS) UNLESS THEY COME TO YOUR HOUSE AND GIVE A FINAL & BINDING MOVING ESTIMATE.3. ANY DEPOSITS YOU GIVE TO UNITED EXPRESS DOES NOT APPLY TO YOUR MOVING COSTS IT GOES INTO THEIR POCKET. (For example United Express kept $1,669.23 of my deposits, I had to payment the movers an additional $2,287.51 to the movers)

Amazing Service! The movers used furniture sliders to protect our hardwood floors and carpets from any damage. Amazing Service! The movers used furniture sliders to protect our hardwood floors and carpets from any damage.

They came 15 minutes early and loaded our couches and tables in less than 2 hours. Using straps and dollies, they moved my dining table, hybrid bed and computer table gen ... Read More They came 15 minutes early and loaded our couches and tables in less than 2 hours. Using straps and dollies, they moved my dining table, hybrid bed and computer table gently.