United Express Moving & Storage Reviews

Moving into a smaller apartment forced me to downsize. They helped me sort through my belongings and even suggested donation centers in the area. I felt great knowing tha ... Read More Moving into a smaller apartment forced me to downsize. They helped me sort through my belongings and even suggested donation centers in the area. I felt great knowing that my possessions were going to a good cause.

Traveling with a young child is no picnic. The movers were wonderful, even though my anxiety was through the roof. While making silly expressions to entertain my youngste ... Read More Traveling with a young child is no picnic. The movers were wonderful, even though my anxiety was through the roof. While making silly expressions to entertain my youngster, they carefully packed all of our valuable possessions. They went so far as to help me set up the nursery upon our arrival at the new house. I could have broken out in tears from gratitude.

I wanted movers who would be patient and understanding. United Express Moving & Storage crew treated them with so much kindness and respect, carefully packing their belon ... Read More I wanted movers who would be patient and understanding. United Express Moving & Storage crew treated them with so much kindness and respect, carefully packing their belongings while explaining every step of the process. They helped my dad label his boxes in extra-large print so he could read them easily. My mom was nervous about her china set, but they individually wrapped every single plate and teacup, making sure nothing shifted in transit. This company doesn’t just move stuff—they take care of people.

Since I was relocating during a snowstorm, I had a feeling the day would be a total washout. Nonetheless, they cleared a way, brought shovels and salt, and immediately se ... Read More Since I was relocating during a snowstorm, I had a feeling the day would be a total washout. Nonetheless, they cleared a way, brought shovels and salt, and immediately set to work. Nothing, not even bad weather, could stop them.

Moving into a smaller apartment forced me to downsize. They helped me sort through my belongings and even suggested donation centers in the area. I felt great knowing tha ... Read More Moving into a smaller apartment forced me to downsize. They helped me sort through my belongings and even suggested donation centers in the area. I felt great knowing that my possessions were going to a good cause.

Horrible company: Mr Williams claimed all his employees are fully vetted, that there is extensive training lasting one year before they can work on the truck , but when ... Read More Horrible company: Mr Williams claimed all his employees are fully vetted, that there is extensive training lasting one year before they can work on the truck , but when they showed up it’s a bunch of guatemalens who don’t speak English, they further stated that all their trucks have liftgates. I was explicit that a lift gates would be need for heavy toolboxes, they show up with no liftgate to complete the job. I would not recommend hiring this company, this company are brokers not the moving company

THEY ARE THIEVES DO NOT TRUST THIS COMPANY. THEY CHARGED MY ACCOUNT WITHOUT SHOWING UP NOR COMPLETING SERVICE. WHEN THEY ASK YOU TO PUT DOWN A DEBIT CARD ON HOLD DO NOT!! ... Read More THEY ARE THIEVES DO NOT TRUST THIS COMPANY. THEY CHARGED MY ACCOUNT WITHOUT SHOWING UP NOR COMPLETING SERVICE. WHEN THEY ASK YOU TO PUT DOWN A DEBIT CARD ON HOLD DO NOT!!! DO SO. ON TOP THAT THEY CHARGED MY ACCOUNT WITHOUT SERVICE COMPLETION I HAD TO GO OUT OF POCKET AGAIN AND RENT A UHAUL TRUCK FOR MY MOVE AND DO IT MYSELF, SO DO YOURSELF A HUGE FAVOR AND DO NOT SUBJECT TO GET YOUR MONEY STOLEN FOR THIS MERCHANT.

This company is a complete scam. They are not actually a moving company and do not provide any actual services for you. They are not accredited by the BBB and are not lic ... Read More This company is a complete scam. They are not actually a moving company and do not provide any actual services for you. They are not accredited by the BBB and are not licensed movers.They will try to lure you in with prices that are well below other moving companies and even lower than renting a uhaul and doing everything yourself. They say you must put down a deposit to set the moving date and pay the rest when moving gets started. Then later they tell you that a different company will be doing the actual moving which was not stated ahead of time and that company only accepts cash, money orders, zelle, cash app, or wire transfers. They do not accept credit cards. This moving company also is not licensed or accredited with the BBB.Then if you try to cancel they do not refund your deposit even though no services have been delivered at any point.They will lie to you and mislead you and do everything in their power to get your money, but will never send a refund.Save yourself the headache and find a company with a credible history!!

The entire communication process was a nightmare. I had to follow up with them to get updates because calls were unanswered. When they did reply, it was incoherent and of ... Read More The entire communication process was a nightmare. I had to follow up with them to get updates because calls were unanswered. When they did reply, it was incoherent and of little use. The experience was needlessly stressful due to the ambiguity.

I would not advise anyone to use this moving business. The service was useless, and the movers were hours late. They carelessly tossed my possessions into the vehicle, ca ... Read More I would not advise anyone to use this moving business. The service was useless, and the movers were hours late. They carelessly tossed my possessions into the vehicle, causing serious damage. They were really disrespectful when I attempted to resolve the matter, and they declined to provide any sort of reimbursement. It is clear that a large number of the positive ratings are fraudulent, intended to conceal the business's dubious activities. Using phony five-star reviews to defraud customers while offering poor service is a classic illustration of how dishonest companies operate.