United Express Moving & Storage Reviews

I would not advise anyone to use this moving business. The service was useless, and the movers were hours late. They carelessly tossed my possessions into the vehicle, ca ... Read More I would not advise anyone to use this moving business. The service was useless, and the movers were hours late. They carelessly tossed my possessions into the vehicle, causing serious damage. They were really disrespectful when I attempted to resolve the matter, and they declined to provide any sort of reimbursement. It is clear that a large number of the positive ratings are fraudulent, intended to conceal the business's dubious activities. Using phony five-star reviews to defraud customers while offering poor service is a classic illustration of how dishonest companies operate.

It’s the worst company I could hire. Very unprofessional, they take advantage of their customers to overcharge. They lie to make you pay more.If I could give them negat ... Read More It’s the worst company I could hire. Very unprofessional, they take advantage of their customers to overcharge. They lie to make you pay more.If I could give them negative stars, I’d give them 5

A bad experience from beginning to end. The crew was ill-prepared, unprofessional, and unconcerned about my time or belongings. They failed to clarify the charges and ove ... Read More A bad experience from beginning to end. The crew was ill-prepared, unprofessional, and unconcerned about my time or belongings. They failed to clarify the charges and overcharged me. Fake five-star reviews are a great way for businesses like these to get clients.

Our friends used this firm when they were relocating from Minnesota to Florida. They were informed that the quotation would be $2000 more than what was initially quoted j ... Read More Our friends used this firm when they were relocating from Minnesota to Florida. They were informed that the quotation would be $2000 more than what was initially quoted just a few days before they were to pack up everything. They were informed that the initial amount will be fulfilled after a little wailing. However, the price was altered once more and an additional $800 was added on the day the movers arrived to box everything. The business refused to return the initial payment, which makes them appear quite dubious overall. They seem to be doing this to defraud individuals of their money. Either they decline the service and the business still receives the money, or they ultimately get more money from the client. Overall, it's.

Received a phone call from Jim this morning, who actually told me to go F*** myself because I had made other arrangements. I had NOT had ANY personal contact with United ... Read More Received a phone call from Jim this morning, who actually told me to go F*** myself because I had made other arrangements. I had NOT had ANY personal contact with United Express that would have led him to believe that my business was secured with them. How is such unprofessional, unacceptable, and foul behavior still employed by this or any other organization? If you are receiving quotes from multiple bidders and you get a call or text from (850) 845-0289, I highly recommend that you not even engage in any correspondence! I would also ignore any correspondence from other United Express representatives, as the organization clearly does not vet their employees, and they allow rude and vile individuals to represent them.

The crew from United Express made a huge difference in my moving experience. They were professional and quick, yet extremely careful with my belongings. They also checked ... Read More The crew from United Express made a huge difference in my moving experience. They were professional and quick, yet extremely careful with my belongings. They also checked in frequently to make sure I was satisfied with their placement of boxes. Highly recommend for anyone who values quality service!

Take the negative reviews seriously, or you will be surprised like me. Avoid this company, but if for any reason you had to work with them, consider this:1- The price wil ... Read More Take the negative reviews seriously, or you will be surprised like me. Avoid this company, but if for any reason you had to work with them, consider this:1- The price will significantly increase compared to their initial estimation. A couple of days before the pick up, you will receive a call for checking your items once again. The price change is understandable at this stage, because you'll be more accurate this time about the amount of items. But there will be another significant increase when pick up workers arrive. They will start nagging and giving you excuses like, your items are bigger than what they expected, and/or the distance between their truck and your door step is too much, etc. They offered me a discount if I payed a part (not all) of the increase in cash. Later, when signing the papers, I realized they took the cash (300$) as tip.2- There will be a long delay in delivery. My experience was 25 days delay from the expected delivery date. They have 30 business days (about 40 days) to delay and they call it "legal", which you have already signed in those document they sent you. So there's nothing you can do.3- Their tone will change after your second payment, which is the pick up date. This is the date of no turning back. When I called them about the delay in delivery, they spoke to me in a tone like it was my fault, or why do you bother us by calling. They didn't even know where my items were (or maybe new it but didn't want to give the info).

I would give 0 stars if I could. United is a broker who hired Fairway Moving and Storage out of Englewood, NJ, to move our things cross country. They originally quoted us ... Read More I would give 0 stars if I could. United is a broker who hired Fairway Moving and Storage out of Englewood, NJ, to move our things cross country. They originally quoted us about $1,500 but later changed it to over double that. We were told certain things not in boxes would be okay, but Fairway decided it needed to be all boxed and did a horrible job. They tried to charge us for every box.The movers were very unprofessional. They showed up at 8 pm 3 days later than the original scheduled pick up. And when most of our stuff was loaded they claimed it took up more space on the truck than we had paid for and tried to charge us another $600.It took a month for us to get our things after it was picked up. I’m pretty sure they lied about where it was being stored based on comments from the delivery driver. They only sent one guy to deliver!A bunch of stuff was damaged and broken. We had to pay over $250 for bike repairs because they messed them up so bad. Our TV and a computer monitor were conveniently missing. I also found someone else’s TV remote and parts to someone else’s vacuum in one of my totes. I put in the claim with Fairway weeks ago and still haven’t heard from them.United acts like they can’t do anything to help.

I’m a widowed single mom on one income who rented a UHaul trailer to move from CO to RI and realized the day of the move, my items wouldn’t all fit in the trailer. I ... Read More I’m a widowed single mom on one income who rented a UHaul trailer to move from CO to RI and realized the day of the move, my items wouldn’t all fit in the trailer. I wasn’t bringing any furniture and there was only a tiny amount of stuff, but they were essentials. In a panic, I looked for same-day last minute movers. The following unfolded:I was sold something that was a huge misrepresentation by United Express, who called me after I started Google searching. They never told me they were brokers. The rep kept talking about "their drivers."Andrew specifically verbalized things to me that were apparently not in the contract I ended up signing. The only reason I signed with them is because they told me my items would be at my house, "500 miles a day, four days." I knew it would take me four days to drive my trailer from CO to RI, so this was perfect. I have not used movers before, so I am naive to the expectation. Additionally, I was told they had to charge me for the amount of a "studio apartment," as it is the "minimum they can charge,” even though I only had about 15 medium boxes and one sofa table. So, I agreed to $1,500 for that.Being that I am an honorable person who has owned a small business and never misrepresented my own business, I breezed over the contract they sent and signed it in a panic, so I could get same-day service and specifically so my stuff could get to my new home when I did. It included all of my bathroom toiletries and most of my kids’ clothes, as these were the last items packed, since we were using them until our move. That was foolish of me.Since they are brokers, when the actual moving company showed up to move my stuff, it turned out to be even more expensive than the amount I agreed to, and which as a single mom, I was already struggling with.The contract from United Express was written in a small amount of cubic feet and then says, in parentheses next to cubic feet, 2002 lbs of stuff. Apparently, my 15 boxes and sofa table (which is about three feet long and 8 inches wide), was over the cubic feet, so I ended up paying an additional $400 to the actual moving company. It’s been a week and my stuff is arriving today, not in the four days. I feel blessed it’s even getting here this fast, because apparently four days WAS A LIE and movers can take up to 21 days for a 2,000 mi trip like we made.I called United Express yesterday and spoke to Elisa G, because I am disgusted with their business and I want the $600 they charged me to apparently just lie to me and call another moving company, back. I told her I feel scammed. She told me I was over my cubic feet and I won’t be getting my money back, since I signed the contract. I mentioned the 2,002 lbs in parentheses and she said the weight means nothing.I told her what Andrew represented to me and she told me I was lying and a rep would never make those kinds of promises. When I said I would have one of the many attorneys I know pull records, since all calls are recorded, I was told, "Well actually, verbal contracts don't count."So, yeah. Don’t use this company. I’m debating how much of a pain I want to be to get my $600 back. I’m sure it will cost me more in the long run to push for it, but I’m so upset, kinda feels worth it.

I JUST SPENT AN HOUR LOOKING AT EVERY 5 STAR REVIEW ON GOOGLE, EITHER NO PHOTO, NO LAST NAME, OR NO OTHER REVIEWS IN THEIR LIFE. IFIND IT SOOOOOOOO HARD TO BELIEVE ALL TH ... Read More I JUST SPENT AN HOUR LOOKING AT EVERY 5 STAR REVIEW ON GOOGLE, EITHER NO PHOTO, NO LAST NAME, OR NO OTHER REVIEWS IN THEIR LIFE. IFIND IT SOOOOOOOO HARD TO BELIEVE ALL THESE PEOPLE HAD THE AUDACTITY TO GIVE THEIR FIRST REVIEWS EVERY AND AT THAT GOOD REVIEWS FOR THIS HORRIBLE COMPANY.THEY HAVE 41 REVIEWS OF THEIR 300 IN THE LAST 48 HOURS THERE NEEDS TO BE A REVIEW OF THIS COMPANY ASAPIt is unfortunate they pay randoms and who knows who to leave false reviews because the fact theres been 20 reviews just today of 5 stars with people who dont have full names and theres not a chance this many people woke up on a friday and were like im leaving a 5 star review for this horrible company before 1PM is insanely suspicious but if i were a terrible company and didnt care about people i would do the same thing.Ryan williams is up for scam artist of the year, he needs to edit his measurements and quotes as he quoted a 2 bed house for myself and then it was doubled when the moving company showed up while also having to leave plenty things behind from our quote. The best part is they outsource the move so they dont have any liability for it.I have 2 broken nightstand, 2 missing boxes, a broken bed frame, and SOMEONE ELSES BED FRAME. HOW DO I HAVE SOMEONE ELSES BED FRAME!? Not only have i called complained asked for assistance and asked for them to figure out whos bed i have, they dont care enough to try and find the oringinal owners bed frame that is not in my possesion. They expect me to store it for 3 months while they figure out their mistakes so sadly i will be tossing these bed frame pieces out and sadly the person who is missing these....they wont do anythign to help you out.do yourself a favor and never contact this company you will regret every single thing you get put through over the next move and i truly dont wish this upon my worst enemy.This company needs a major change in ethics or needs to be shut down.